Client Support Specialist | HopSkipDrive | $19-$20 | Remote (United States)

<p><strong>Your role:</strong></p>



<p>You are calm under pressure and can be a beacon of comfort for clients, consumers, and caregivers both in high-stress situations and when answering questions. You are empathetic, outgoing, friendly, and have excellent people skills. You are proficient in Google Workspace. Proficiency in Kustomer is a plus. You have experience in providing excellent customer service and are a master of multitasking<strong>.</strong></p>



<p><strong>What you&#8217;ll do:</strong></p>



<p>As a Client Support Specialist, your primary responsibility is to provide outstanding support for clients and consumers with a focus on client engagement and satisfaction, complete resolutions, and working cohesively with other team members in the Client Support team and the Operations Department to deliver a positive client experience. You will interact with current and potential clients, consumers, caregivers, and CareDrivers in our community and will be a critical player in making sure every ride is delivered smoothly and safely. You will build trust and comfort by providing excellent customer service via phone, text, chat, and email.</p>



<p><strong>What you&#8217;ll bring:</strong></p>



<ul class="wp-block-list">
<li>A problem-solver who can identify, solve, and prevent problems before they arise</li>



<li>Respond to client queries in a timely and accurate way, via phone, text, chat, and email</li>



<li>Gather and share client feedback, feature requests, and effective workaround team members and other cross-functional teams</li>



<li>Troubleshoot questions about our app (iPhone and Android) and website</li>



<li>Recognize trends in issues and complaints and suggest changes to improve our service</li>



<li>Communicate with clients, consumers, and caregivers on our platform to get feedback on rides</li>



<li>Provide ride and account assistance to clients, consumers, and caregivers</li>



<li>Update and maintain our internal and external FAQs and knowledge base</li>



<li>Provide solutions that are consistent with HopSkipDrive policy</li>



<li>Able to speak with Spanish speaking clients</li>
</ul>



<p><strong>** This role will be fully remote in one of the following states&nbsp;AZ, CA, CO, DC, FL, IL, IN, KS, MD, MI, MO, NC, NJ, NM, NV, NY, OK, OR, SC, TN, TX, UT, VA, WA, WI**</strong></p>



<p><strong>What you will get</strong></p>



<p>We want you to be an owner in our company and share in executing our vision, so every full-time employee has equity. In addition, we offer competitive market comp, flexible vacation, FSA, medical, dental and vision, 401(k), and an opportunity to work for a uniquely positioned, VC-backed company in a hugely attractive space with significant upside potential. HopSkipDrive is committed to fair and equitable compensation practices. The hourly range for this role is $19-20/hr.&nbsp; Final compensation for this role will be determined by several factors such as a candidate’s relevant work experience, skill set and specific work location. The total compensation package for this role also includes equity stock options.</p>