Staff Machine Learning Engineer | SurveyMonkey | Remote (Canada)
Posted 2025-09-08
Remote, USA
Full Time
Immediate Start
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><a href="http://www.surveymonkey.com/" target="_blank" class="break-all font-medium underline hover:opacity-75" rel="noopener noreferrer nofollow"><strong class=" font-semibold">SurveyMonkey</strong></a> <strong class=" font-semibold">is a global leader in online surveys and forms that empowers people with the insights they need to make decisions with speed and confidence.</strong> Our fast, intuitive feedback management platform connects millions of users worldwide with real-time AI-powered insights that drive meaningful decisions. We provide answers to more than 20 million questions every day so that people and organizations can attract new audiences, delight customers, create advocates, and extend their competitive advantage in the marketplace. Our vision is to raise the bar for human experiences by amplifying individual voices. Learn more at <a href="https://www.surveymonkey.com/" target="_blank" class="break-all font-medium underline hover:opacity-75" rel="noopener noreferrer nofollow">surveymonkey.com</a>.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">What we’re looking for</strong></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">At SurveyMonkey, we harness AI and Machine Learning to delight customers at every stage of their journey. The Machine Learning Platform (MLP) team owns the complete ML operations pipeline. You will be a driving force for a team that builds and enhances a platform that accelerates machine learning adoption across SurveyMonkey’s product portfolio. You will report to the Director of Machine Learning.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">What you’ll be working on</strong></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">As a Staff ML Engineer, you will:</p>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Design and implement secure, scalable, and high-performance pipelines managing the end-to-end lifecycle of ML models.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Offer strong technical leadership skills, have served as a consultant to management and internal/external spokesperson for the ML team, and educate and influence leadership on decisions affecting ML.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">You’ll integrate, test, and monitor ML model services across our product portfolio. The MLP team’s focus includes supporting services for ML models and extending architecture to integrate with other SurveyMonkey microservices.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Collaborate closely with SurveyMonkey’s application engineers</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Use applied machine learning techniques that include generative AI, natural language processing, classification, spam detection, personalization/ranking, etc. We do this at a significant scale and generally in real-time.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Being fun to work with is definitely a plus!</span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">We’d love to hear from people with</strong></p>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Build and maintain ML systems using Python (including Pandas, NumPy, PySpark, etc.) for efficient ML operations.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">10+ years of MLOps experience in designing and implementing ML cloud infrastructure using AWS services.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Lead requirements collection, negotiate architectural decisions, and ensure platform scalability.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Deep understanding of machine learning algorithms including large language models, applying them effectively in ML projects.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Design machine learning platforms for reuse and scalability, incorporating telemetry for complex failure mode analysis.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Mastery of machine learning concepts like supervised and unsupervised learning, driving innovative solutions.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Comfortable with Unix/Linux systems, strong communication, and documentation skills.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Ability to deal well with ambiguity and deliver great results to meet changing needs.</span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">Nice to Have</strong></p>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Experience with operating computational clusters for training ML models.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Proven track record in deploying end-to-end solutions with creative problem-solving skills to handle a high volume of throughput.</span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">#LI-remote</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">Why SurveyMonkey? We’re glad you asked</strong></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">SurveyMonkey is a place where the curious come to grow. We’re building an inclusive workplace where people of every background can excel no matter their time zone. At SurveyMonkey, we weave employee feedback and our <a href="https://www.surveymonkey.com/about/vision-mission/" target="_blank" class="break-all font-medium underline hover:opacity-75" rel="noopener noreferrer nofollow">core values</a> into everything we do to create forward-looking benefits policies, employee programs, and an award-winning culture, including our annual holiday refresh, our annual <a href="https://www.surveymonkey.com/curiosity/surveymonkey-gives-back-for-week-of-service-2023/" target="_blank" class="break-all font-medium underline hover:opacity-75" rel="noopener noreferrer nofollow">week of service</a>, learning and development opportunities like <a href="https://www.surveymonkey.com/curiosity/curiosity-week-2024/" target="_blank" class="break-all font-medium underline hover:opacity-75" rel="noopener noreferrer nofollow">Curiosity Week</a>, and our <a href="https://www.momentive.ai/en/blog/the-c-h-o-i-c-e-fund-at-surveymonkey-giving-employees-the-flexibility-they-deserve/" target="_blank" class="break-all font-medium underline hover:opacity-75" rel="noopener noreferrer nofollow">C.H.O.I.C.E Fund</a>.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">Our commitment to an inclusive workplace</strong></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">SurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">What we’re looking for</strong></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">At SurveyMonkey, we harness AI and Machine Learning to delight customers at every stage of their journey. The Machine Learning Platform (MLP) team owns the complete ML operations pipeline. You will be a driving force for a team that builds and enhances a platform that accelerates machine learning adoption across SurveyMonkey’s product portfolio. You will report to the Director of Machine Learning.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">What you’ll be working on</strong></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">As a Staff ML Engineer, you will:</p>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Design and implement secure, scalable, and high-performance pipelines managing the end-to-end lifecycle of ML models.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Offer strong technical leadership skills, have served as a consultant to management and internal/external spokesperson for the ML team, and educate and influence leadership on decisions affecting ML.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">You’ll integrate, test, and monitor ML model services across our product portfolio. The MLP team’s focus includes supporting services for ML models and extending architecture to integrate with other SurveyMonkey microservices.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Collaborate closely with SurveyMonkey’s application engineers</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Use applied machine learning techniques that include generative AI, natural language processing, classification, spam detection, personalization/ranking, etc. We do this at a significant scale and generally in real-time.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Being fun to work with is definitely a plus!</span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">We’d love to hear from people with</strong></p>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Build and maintain ML systems using Python (including Pandas, NumPy, PySpark, etc.) for efficient ML operations.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">10+ years of MLOps experience in designing and implementing ML cloud infrastructure using AWS services.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Lead requirements collection, negotiate architectural decisions, and ensure platform scalability.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Deep understanding of machine learning algorithms including large language models, applying them effectively in ML projects.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Design machine learning platforms for reuse and scalability, incorporating telemetry for complex failure mode analysis.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Mastery of machine learning concepts like supervised and unsupervised learning, driving innovative solutions.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Comfortable with Unix/Linux systems, strong communication, and documentation skills.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Ability to deal well with ambiguity and deliver great results to meet changing needs.</span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">Nice to Have</strong></p>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Experience with operating computational clusters for training ML models.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Proven track record in deploying end-to-end solutions with creative problem-solving skills to handle a high volume of throughput.</span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">#LI-remote</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">Why SurveyMonkey? We’re glad you asked</strong></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">SurveyMonkey is a place where the curious come to grow. We’re building an inclusive workplace where people of every background can excel no matter their time zone. At SurveyMonkey, we weave employee feedback and our <a href="https://www.surveymonkey.com/about/vision-mission/" target="_blank" class="break-all font-medium underline hover:opacity-75" rel="noopener noreferrer nofollow">core values</a> into everything we do to create forward-looking benefits policies, employee programs, and an award-winning culture, including our annual holiday refresh, our annual <a href="https://www.surveymonkey.com/curiosity/surveymonkey-gives-back-for-week-of-service-2023/" target="_blank" class="break-all font-medium underline hover:opacity-75" rel="noopener noreferrer nofollow">week of service</a>, learning and development opportunities like <a href="https://www.surveymonkey.com/curiosity/curiosity-week-2024/" target="_blank" class="break-all font-medium underline hover:opacity-75" rel="noopener noreferrer nofollow">Curiosity Week</a>, and our <a href="https://www.momentive.ai/en/blog/the-c-h-o-i-c-e-fund-at-surveymonkey-giving-employees-the-flexibility-they-deserve/" target="_blank" class="break-all font-medium underline hover:opacity-75" rel="noopener noreferrer nofollow">C.H.O.I.C.E Fund</a>.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">Our commitment to an inclusive workplace</strong></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">SurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.</p>