Sr. Engineering Manager | Dialpad | Remote (Argentina)

<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">About Dialpad</strong></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">Ai that means business</strong></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit <a href="http://dialpad.com" target="_blank" class="break-all font-medium underline hover:opacity-75" rel="noopener noreferrer nofollow">dialpad.com</a> to learn more.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">About the team</strong></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Dialpad’s Integrations team plays an essential role in developing a robust layer of integrations that seamlessly connect Dialpad&#8217;s products with external services, including CRMs, ticketing systems and workforce management platforms. Our end-to-end products deliver intelligent workflow integrations with over 70 business applications such as Salesforce, Slack, ServiceNow, Okta, and more. Our teams are highly collaborative and comprise cross-disciplinary professionals, including Product Managers, Designers, QA specialists, as well as Engineers specializing in Full-Stack Engineering, Data Engineering, Data Science, and Telephony.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">Your role</strong></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">As a Senior Engineering Manager of the Integrations team, you will lead a team of 4+ mid-senior full stack engineers based in Buenos Aires, Argentina. Your role will involve closely collaborating with other engineering managers &amp; teams also focusing on integrations to achieve alignment &amp; efficiency whilst delivering multiple simultaneous projects with cross-functional stakeholders. Although this is primarily a leadership position, given the current small team size some technical IC tasks may also be performed. This team is expected to grow in both size, scope &amp; impact with strong potential for additional career opportunities &amp; responsibilities.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">This position reports to our Senior Engineering Manager who is based in Canada. Candidates are expected to be flexible with their working hours, ensuring overlap with IST and PST timezones for team meetings, discussions &amp; escalations.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">What you’ll do</strong></p>
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<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">You’ll have direct reports ranging from mid-level to highly experienced engineers, and will support their performance and career growth through regular one-on-ones, performance reviews, coaching, and mentoring.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Help to define a 1-3 year roadmap &amp; vision for the integrations team.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Consistently work with your direct reports to support their career growth.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Assist in evaluating technical design &amp; architecture documents and proposals on an ongoing basis, in anticipation of increased scale and ever-evolving technology to meet the demands of rapidly growing business needs.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Work with geographically distributed peers including engineering managers, technical leaders, product managers, designers, support engineers and other stakeholders in order to align on engineering-wide priorities.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Own large projects end-to-end including requirements gathering, planning, resource allocation, and sometimes execution.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Drive effective engineering processes and policies.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Scale the team by recruiting candidates from diverse backgrounds.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Get hands on when necessary and assist with technical implementations.</span></li>
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<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">What you&#8217;ll bring</strong></p>
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<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">3+ years experience leading a high-performing team of engineers, including managing and shipping cross-functional or multi-team projects.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">10+ years professional experience as an engineer or engineering leader.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Experience with the development of integrations &amp; APIs.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Hiring &amp; interviewing skills.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Onboarding &amp; mentorship experience.</span></li>
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<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">Dialpad benefits and perks</strong></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">Professional development</strong></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">Culture</strong><br />
<!-- -->We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">Compensation and equity</strong><br />
<!-- -->Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">Diversity, Equity, and Inclusion (DEI) at Dialpad</strong></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">At Dialpad, we are passionate about <strong class=" font-semibold">Doing the Right Thing.</strong> This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can <strong class=" font-semibold">Work Beautifully</strong>, <strong class=" font-semibold">Delight Our Users,</strong> and <strong class=" font-semibold">Innovate Continuously</strong> to bring our world-class product to life.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">Every Voice Matters</strong> at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning &amp; development program focused on the success of our Dialers.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><em>Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.</em></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold"><em>Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.</em></strong></p>