Senior Site Reliability Engineer | Upgrade | Remote (United States)
Posted 2025-09-08
Remote, USA
Full Time
Immediate Start
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><em>Upgrade is a fintech company that provides affordable and responsible credit, mobile banking, and payment products to everyday consumers. We were the fastest growing company in the Americas last year according to the Financial Times and Upgrade Card was the fastest growing credit card in America two years in a row. We have delivered over $31 billion in affordable and responsible credit to our 5M customers. The company is backed by some of the most prominent technology investors and was recently valued at $6.3B.</em></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><em>We have built an energizing, collaborative and inclusive culture where team members help each other, learn and innovate to move the company and its customers in the right direction, and own the outcome of their efforts.</em></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><em>Upgrade has been named a “Best Place to Work in the Bay Area” three years in a row, “Top Companies to work for in Arizona” and one of the “Best Engineering Department” awarded annually by Comparably. We’ve also received recognition for being a best company for Diversity, Women, Culture, and Veterans.</em></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><em>We are looking for new team members who get excited about designing and delivering new and better products to join a team of 1600 talented and dedicated professionals. Come work with us if you like to tackle big problems and make a meaningful difference in people’s lives.</em></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">We are seeking a Senior Site Reliability Engineer (SRE) / Senior DevOps Engineer to enhance the reliability, performance, and scalability of our systems. In this role you will play a critical role in maintaining and improving our infrastructure and applications. This position is completely remote.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">What You’ll Do:</strong></p>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Build a resilient, secure, and efficient cloud based platform.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Automate deployment, monitoring, management and incident response.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Monitor and troubleshoot platform issues.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Build and scale the technology infrastructure to meet rapidly increasing demand.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Manage cross-functional requirements working with various company stakeholders.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Collaborate with Development and QA to bring new features and services into production.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Develop and improve operational practices and procedures.</span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">What We Look For:</strong></p>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">5+ years of production-level SRE/DevOps experience in a cloud based environment.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">In-depth knowledge and hands-on experience with AWS services.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Proficiency in programming / scripting languages such as PowerShell, Python, or Bash.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Experience with SQL Server databases and Windows Server environments.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Knowledge of Ansible (Chef / Puppet) or Terraform.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Strong understanding of systems, networks, troubleshooting techniques, automating build pipeline, and continuous integration.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Ability to operate in an agile, fast-paced, entrepreneurial start-up environment.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Experience providing SRE/DevOps support to development teams to help debug their Java applications is plus.</span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">Nice to Have:</strong></p>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Experience with other IaaS platforms.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Understanding of microservices environments and debugging/investigation techniques.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Knowledge of Spectrum (Shaw Systems).</span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">Our Broader TechOps Tech Stack:</strong></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">AWS, Kubernetes, Terraform, Ansible, Windows, Prometheus, SQL Server, GitOps, ArgoCD, Jenkins, Grafana, Java, Groovy, EKS, ECR, EC2, ElasticSearch, Shield, WAF, Vault, MSSQL, RabbitMQ, Kafka, Istio, Sumologic.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">What We Offer You:</strong></p>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">100% Remote work.</p>
<p></span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Competitive salary and stock option plan.</p>
<p></span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">100% paid coverage of medical, dental and vision insurance.</p>
<p></span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Flexible PTO.</p>
<p></span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Opportunities for professional growth and development.</p>
<p></span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Paid parental leave.</p>
<p></span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Health & wellness initiatives.</p>
<p></span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">#BI-Remote #LI-Remote</strong></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold"><em>For California residents:</em> <a href="https://www.google.com/url?q=https://www.upgrade.com/PRIVACY%5FPOLICY%5FCALIFORNIA%5FEMPLOYEE/&sa=D&source=calendar&ust=1717884046853674&usg=AOvVaw2lyilxm-S-WZajxZ37FYxE" target="_blank" class="break-all font-medium underline hover:opacity-75" rel="noopener noreferrer nofollow"><em>Upgrade’s CaliforniaNotice at Collection and Privacy Policy</em></a> <em>describes our practices regarding the collection, use, and disclosure of the personal information of job applicants.</em></strong></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><em>We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</em></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><em>We have built an energizing, collaborative and inclusive culture where team members help each other, learn and innovate to move the company and its customers in the right direction, and own the outcome of their efforts.</em></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><em>Upgrade has been named a “Best Place to Work in the Bay Area” three years in a row, “Top Companies to work for in Arizona” and one of the “Best Engineering Department” awarded annually by Comparably. We’ve also received recognition for being a best company for Diversity, Women, Culture, and Veterans.</em></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><em>We are looking for new team members who get excited about designing and delivering new and better products to join a team of 1600 talented and dedicated professionals. Come work with us if you like to tackle big problems and make a meaningful difference in people’s lives.</em></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">We are seeking a Senior Site Reliability Engineer (SRE) / Senior DevOps Engineer to enhance the reliability, performance, and scalability of our systems. In this role you will play a critical role in maintaining and improving our infrastructure and applications. This position is completely remote.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">What You’ll Do:</strong></p>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Build a resilient, secure, and efficient cloud based platform.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Automate deployment, monitoring, management and incident response.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Monitor and troubleshoot platform issues.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Build and scale the technology infrastructure to meet rapidly increasing demand.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Manage cross-functional requirements working with various company stakeholders.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Collaborate with Development and QA to bring new features and services into production.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Develop and improve operational practices and procedures.</span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">What We Look For:</strong></p>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">5+ years of production-level SRE/DevOps experience in a cloud based environment.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">In-depth knowledge and hands-on experience with AWS services.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Proficiency in programming / scripting languages such as PowerShell, Python, or Bash.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Experience with SQL Server databases and Windows Server environments.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Knowledge of Ansible (Chef / Puppet) or Terraform.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Strong understanding of systems, networks, troubleshooting techniques, automating build pipeline, and continuous integration.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Ability to operate in an agile, fast-paced, entrepreneurial start-up environment.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Experience providing SRE/DevOps support to development teams to help debug their Java applications is plus.</span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">Nice to Have:</strong></p>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Experience with other IaaS platforms.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Understanding of microservices environments and debugging/investigation techniques.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Knowledge of Spectrum (Shaw Systems).</span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">Our Broader TechOps Tech Stack:</strong></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">AWS, Kubernetes, Terraform, Ansible, Windows, Prometheus, SQL Server, GitOps, ArgoCD, Jenkins, Grafana, Java, Groovy, EKS, ECR, EC2, ElasticSearch, Shield, WAF, Vault, MSSQL, RabbitMQ, Kafka, Istio, Sumologic.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">What We Offer You:</strong></p>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">100% Remote work.</p>
<p></span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Competitive salary and stock option plan.</p>
<p></span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">100% paid coverage of medical, dental and vision insurance.</p>
<p></span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Flexible PTO.</p>
<p></span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Opportunities for professional growth and development.</p>
<p></span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Paid parental leave.</p>
<p></span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Health & wellness initiatives.</p>
<p></span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">#BI-Remote #LI-Remote</strong></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold"><em>For California residents:</em> <a href="https://www.google.com/url?q=https://www.upgrade.com/PRIVACY%5FPOLICY%5FCALIFORNIA%5FEMPLOYEE/&sa=D&source=calendar&ust=1717884046853674&usg=AOvVaw2lyilxm-S-WZajxZ37FYxE" target="_blank" class="break-all font-medium underline hover:opacity-75" rel="noopener noreferrer nofollow"><em>Upgrade’s CaliforniaNotice at Collection and Privacy Policy</em></a> <em>describes our practices regarding the collection, use, and disclosure of the personal information of job applicants.</em></strong></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><em>We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</em></p>