Network Engineer | Fictiv | Remote (India)

<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">Fictiv Exists to Enable Hardware Innovators to Build Better Products, Faster</strong></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Fictiv, coined the “AWS of manufacturing,” is a leading technology company transforming the $350 billion manufacturing industry. Our cutting-edge cloud platform uses AI and machine learning algorithms to help companies build hardware at the speed of software. Come join our growing team!</p>
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<h3 class=" text-white font-semibold text-lg mb-2">Impact In This Role</h3>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">The Information Technology Operations (IT Operations) team provides critical operational support for all Fictiv technology systems. This team covers new IT network setup for LAN/WAN/VPC/VPN, desktop hardware configuration and roll out, desktop software management, access control, security training and help desk support. IT Operations collaborates very closely with the Cloud Infrastructure Operations team to ensure secure access to Fictiv systems for all Fictiv employees.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">As an IT Operations Engineer, you will report to the IT Operations Lead role. You will utilize your deep knowledge of OKTA, Network Administration, Security Event Management, and SaaS Management to provide critical day-to-day support for Fictiv employees and partners. Success in this role will be measured by implementing strategic initiatives through deliverables on key milestones and providing solutions to complex, cross-functional projects, including &#8211; systems design, implementation and maintenance, new facility site expansion, employee life-cycle management, and company wide security best practices.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">What You’ll Be Doing</strong></p>
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<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Integrate new and current SaaS platforms into OKTA (including Amazon Web Services, Salesforce, Greenhouse, Marketo, ADP, Outreach, WordPress and more).</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Develop automation workflows within OKTA to streamline employee lifecycle tasks (on-boarding/off-boarding/access provisioning), team and group assignments.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Assist in managing new and current SaaS platforms (including Google Suite, Zoom, Slack, MDM and more)</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Design, configure and deploy a company wide VPN solution.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Create and deploy certificates and access controls for VPN solutions.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">On site deployments of Networking Services (WAN, LAN and site to VPC), using Cisco Meraki equipment.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Site location deployments of Security and Access Controls (facilities access), using Openpath and video monitoring equipment.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Contribute to the development of IT Operations run-books and knowledge base.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Enforce security policies and procedures to ensure SOC 2 compliance.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Identify, remediate, and review security events in CrowdStrike, Google Workspace, and OKTA.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Hardware inventory maintenance, tracking including assignment, provisioning and surplus tracking.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Educate, support and train employees on policies and procedures, including new hire orientation.</span></li>
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<h3 class=" text-white font-semibold text-lg mb-2">Desired Traits</h3>
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<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Ability to prepare, coordinate, track, and communicate project deliverables and identify those deliverables at risk of missing a given deadline.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Be able to make decisions, meet targets and work under pressure.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Great attitude when dealing with difficult people and good at building strong trust based relationships with stakeholders.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Adapt at shifting priorities while maintaining a high degree of organization and control.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Ability to manage multiple tasks and projects simultaneously.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Ability to recommend actionable insights from assigned projects and helpdesk requests.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Ability to travel to Fictiv locations as required. Minimal projected travel is less than 25%.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Demonstrated ability to work with geographically diverse and dispersed teams.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Work with offshore team members to ensure IT support, security and management needs are seamlessly met.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Excellent verbal and written communication skills</span></li>
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<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">Traits of a successful partnership:</strong><br />
<!-- -->You’re Passionate and Empathetic &#8211; You have a passionate commitment to people and deep empathy for how supporting individuals leads to a stronger company culture.<br />
<!-- -->You’re Collaborative – It is expected that you will partner with various departments to ensure organizational needs are met and to develop strategic programs.<br />
<!-- -->You will serve as an Advocate – In the role, you will solicit and listen to concerns, and take an active role in resolving problems.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">Preferred Experience/ Minimum Qualifications :</strong><br />
<!-- -->Associate Degree in Technology, Engineering, Computer Science, or Technical Trade School<br />
<!-- -->Technical certifications will be given preference (CompTIA Network+ / Security+ / Cloud+, Cisco Certified Network Administrator, OKTA Certified Professional/Administrator).<br />
<!-- -->5+ years of experience in IT Operations and/or SaaS Operations.<br />
<!-- -->A solid understanding of SOC2 compliance<br />
<!-- -->Experience in ISO27001 compliance is a plus.<br />
<!-- -->3+ years of experience in configuration and administration of medium/large scale OKTA SSO installations, including secure password management practices, role and group management practices and integration practices.<br />
<!-- -->Experience in administering Google Suite, Slack, Zoom and other SaaS tools for a company of 300+ employees.<br />
<!-- -->Hands-on experience with Kandji MDM and/or other MDM solutions.<br />
<!-- -->Experience with Cisco Meraki configurations related to routers, switches, VPNs, VPCs, LANs and WANs, encryption and access control.<br />
<!-- -->High degree of confidence in troubleshooting hardware and software issues for macOS and Windows devices.<br />
<!-- -->Clear and engaging communication style of building positive relationships across the Fictiv organization.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Work Time- 2pm to 11pm (IST)</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">Interested in learning more? We look forward to hearing from you soon.</strong></p>
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<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><a href="http://www.fictiv.com" target="_blank" class="break-all font-medium underline hover:opacity-75" rel="noopener noreferrer nofollow"><strong class=" font-semibold">About Fictiv</strong></a></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Our Digital Manufacturing Ecosystem is transforming how the next rockets, self-driving cars, and life-saving robots are designed, developed and delivered to customers around the world.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">This transformation is made possible through our technology-backed platform, our global network of manufacturing partners, and our people with deep expertise in hardware and software development.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">We’re actively seeking potential teammates who can bring diverse perspectives and experience to our culture and company. We believe inclusion is the best way to create a strong, empathetic team. Our belief is that the best team is born from an environment that emphasizes respect, honesty, collaboration, and growth.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">We encourage applications from members of underrepresented groups, including but not limited to women, members of the LGBTQ community, people of color, people with disabilities, and veterans.</p>