Operations Support Specialist | Frequence, Inc. | Remote (United States)
Posted 2025-09-08
Remote, USA
Full Time
Immediate Start
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">About Frequence</strong></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Frequence is an ad tech platform for media companies that connects all aspects of digital advertising—sales, operations, and reporting—from beginning to end. Our software makes selling local advertising scalable and provides users with an all-in-one platform that drives campaign performance.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Our trailblazing technology is always growing, and so are we. We push ourselves further with our belief in collaboration, execution, and ownership. We don’t just want to create intuitive AdTech tools—we want to foster a culture of openness and inclusivity that encourages our employees to think bigger and grow higher. Step into the future with us.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">The Opportunity:</strong></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">The Support Ops Specialist role manages the routing of client communications through our internal ticket system as well as various operational support tasks and basic SEM optimization functions. The team assists with the delivery and optimization of localized digital advertising campaigns using cutting-edge media buying tactics and technologies. Opportunities for advancement within the company are expected and encouraged.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">What You Will Do:</strong></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">This is a versatile role that supports the digital media buying operations team, which may include:</p>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Manage and triage support requests through our email ticketing system and direct client requests to the appropriate teams</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Register new users and manage account permissions</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Process orders and facilitate client communications for Email marketing campaigns</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Execute basic SEM optimization tasks</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Learn the fundamentals of digital media buying operations and supporting technology</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Ability to identify and report any critical or reoccurring customer service issues</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Utilize effective time management and prioritization skills in order to handle a high volume of client communications</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Data Entry and other ad-hoc tasks as assigned</span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">Who You Are:</strong></p>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Strong computer literacy</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Excellent written communication skills</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Excellent attention to detail</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Ability to wear multiple hats</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Ability to work independently in a remote setting</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Familiarity with Google Suite (specifically Gmail, Google Docs, and Google Sheets)</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Bachelor’s degree in Business, Marketing, another quantitative field, or equivalent work experience in an advertising operations role</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Demonstrable history of personal achievement and work ethic</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Strong desire to work in the advertising technology industry</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Industry experience is preferred, but not mandatory</span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">Compensation</strong></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">The base salary range represents the minimum and maximum of the salary range for this position based on the primary location. The salary for this role is $35,000 – $45,000. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competency, experience, and location. Base pay is one part of the total package that is provided to compensate and recognize employees for their work.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">We support each member of the Frequence team with a comprehensive employee benefits package including health and well-being benefits, retirement contributions, 401(k) savings plan, and much more. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><em><strong class=" font-semibold">This position requires candidates to be located in the Pacific Standard Timezone.</strong></em></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><em><strong class=" font-semibold">At this time Frequence is unable to hire candidates for this position that sit in the state of California.</strong></em></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">Why Frequence?</strong></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Frequence is proud to be certified as a <a href="https://www.greatplacetowork.com/certified-company/7039251" target="_blank" class="break-all font-medium underline hover:opacity-75" rel="noopener noreferrer nofollow">Great Place to Work.</a></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Our people-first culture and distinctive mission set us apart from others in the industry. As our company grows, so does our need to add sharp, ambitious, and talented people to our team. We’re approachable, inclusive, and encourage open dialogue within our community. This is a place where your voice matters. Join us and let’s see what we can build together.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Some of the industry-leading benefits we offer include:</p>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Competitive compensation</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Stock options and retirement plans</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Health, dental and vision insurance</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Short-term disability, Long-term disability, & Life insurance</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Flexible PTO and remote work options</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">And more</span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><em>Frequence, Inc. is an Equal Opportunity Employer. At Frequence, Inc. we are deliberately trying to create a safe space for people of all races, genders, ages, backgrounds, and orientations. It is the policy of Frequence, Inc. to provide equal employment opportunity to all persons, regardless of age, race, religion, color, national origin, sex, political affiliations, marital status, non-disqualifying physical or mental disability, age, sexual orientation, membership or non-membership in an employee organization, or on the basis of personal favoritism or other non-merit factors, except where otherwise provided by law.</em></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><em>Privacy Policy can be reviewed</em> <a href="https://www.frequence.com/privacy-policy" target="_blank" class="break-all font-medium underline hover:opacity-75" rel="noopener noreferrer nofollow"><em>here.</em></a></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">#LI-remote</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Frequence is an ad tech platform for media companies that connects all aspects of digital advertising—sales, operations, and reporting—from beginning to end. Our software makes selling local advertising scalable and provides users with an all-in-one platform that drives campaign performance.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Our trailblazing technology is always growing, and so are we. We push ourselves further with our belief in collaboration, execution, and ownership. We don’t just want to create intuitive AdTech tools—we want to foster a culture of openness and inclusivity that encourages our employees to think bigger and grow higher. Step into the future with us.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">The Opportunity:</strong></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">The Support Ops Specialist role manages the routing of client communications through our internal ticket system as well as various operational support tasks and basic SEM optimization functions. The team assists with the delivery and optimization of localized digital advertising campaigns using cutting-edge media buying tactics and technologies. Opportunities for advancement within the company are expected and encouraged.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">What You Will Do:</strong></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">This is a versatile role that supports the digital media buying operations team, which may include:</p>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Manage and triage support requests through our email ticketing system and direct client requests to the appropriate teams</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Register new users and manage account permissions</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Process orders and facilitate client communications for Email marketing campaigns</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Execute basic SEM optimization tasks</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Learn the fundamentals of digital media buying operations and supporting technology</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Ability to identify and report any critical or reoccurring customer service issues</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Utilize effective time management and prioritization skills in order to handle a high volume of client communications</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Data Entry and other ad-hoc tasks as assigned</span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">Who You Are:</strong></p>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Strong computer literacy</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Excellent written communication skills</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Excellent attention to detail</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Ability to wear multiple hats</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Ability to work independently in a remote setting</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Familiarity with Google Suite (specifically Gmail, Google Docs, and Google Sheets)</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Bachelor’s degree in Business, Marketing, another quantitative field, or equivalent work experience in an advertising operations role</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Demonstrable history of personal achievement and work ethic</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Strong desire to work in the advertising technology industry</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Industry experience is preferred, but not mandatory</span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">Compensation</strong></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">The base salary range represents the minimum and maximum of the salary range for this position based on the primary location. The salary for this role is $35,000 – $45,000. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competency, experience, and location. Base pay is one part of the total package that is provided to compensate and recognize employees for their work.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">We support each member of the Frequence team with a comprehensive employee benefits package including health and well-being benefits, retirement contributions, 401(k) savings plan, and much more. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><em><strong class=" font-semibold">This position requires candidates to be located in the Pacific Standard Timezone.</strong></em></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><em><strong class=" font-semibold">At this time Frequence is unable to hire candidates for this position that sit in the state of California.</strong></em></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">Why Frequence?</strong></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Frequence is proud to be certified as a <a href="https://www.greatplacetowork.com/certified-company/7039251" target="_blank" class="break-all font-medium underline hover:opacity-75" rel="noopener noreferrer nofollow">Great Place to Work.</a></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Our people-first culture and distinctive mission set us apart from others in the industry. As our company grows, so does our need to add sharp, ambitious, and talented people to our team. We’re approachable, inclusive, and encourage open dialogue within our community. This is a place where your voice matters. Join us and let’s see what we can build together.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Some of the industry-leading benefits we offer include:</p>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Competitive compensation</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Stock options and retirement plans</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Health, dental and vision insurance</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Short-term disability, Long-term disability, & Life insurance</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Flexible PTO and remote work options</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">And more</span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><em>Frequence, Inc. is an Equal Opportunity Employer. At Frequence, Inc. we are deliberately trying to create a safe space for people of all races, genders, ages, backgrounds, and orientations. It is the policy of Frequence, Inc. to provide equal employment opportunity to all persons, regardless of age, race, religion, color, national origin, sex, political affiliations, marital status, non-disqualifying physical or mental disability, age, sexual orientation, membership or non-membership in an employee organization, or on the basis of personal favoritism or other non-merit factors, except where otherwise provided by law.</em></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><em>Privacy Policy can be reviewed</em> <a href="https://www.frequence.com/privacy-policy" target="_blank" class="break-all font-medium underline hover:opacity-75" rel="noopener noreferrer nofollow"><em>here.</em></a></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">#LI-remote</p>