Vice President | Intradiem | Remote (United States)

<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">Intradiem’s intelligent automation solution for customer service teams is reinventing customer service for everyone.</strong></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">Who We Are</strong></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Intradiem is a technology company on a mission to reinvent customer service through automation.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">What We Do</strong></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">We develop innovative, AI-powered Intelligent Automation solutions for contact center and back-office teams. Our solutions currently support hundreds of thousands of customer service agents for brand-name organizations, powering hundreds of millions of automated actions saving customers tens of millions each year.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">How We Work</strong></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">We take a “problem-out” approach, asking customers to help us understand their business problems, exploring potential solutions together, incorporating their feedback, and releasing solutions that solve those problems.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">Our Culture</strong></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">We take a “people-first” approach, treating employees, customers and each other with the dignity and respect we all deserve. Intradiem employees enjoy a family-first culture, transparent leadership, and unfettered growth opportunities.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">Our Values</strong></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">We believe in service, encouraging our employees to contribute time and energy to causes that help improve the people and communities in which they live and work. We are guided by three core values:</p>
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<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200"><strong class=" font-semibold">Servant’s Heart</strong>—caring enough about other people to understand what their problems are and placing the needs of colleagues, customers, and others over personal objectives.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200"><strong class=" font-semibold">Craftsman’s Attitude</strong>—taking pride in the work we do and creating solutions that really solve the problem at hand (and trying again if the first attempt doesn’t do the trick).</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200"><strong class=" font-semibold">Revolutionary Spirit</strong>—leaving the world a better place than it was when we found it, and doing things we would be proud to brag about to our grandchildren.</span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Vice President of Technology</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Reports To: Chief Financial Officer</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Position Overview: The Vice President of Technology is a pivotal leadership role responsible for shaping and executing the technology and operational strategies that drive organizational success. This role encompasses the oversight of the company’s IT infrastructure, data analytics, digital transformation initiatives, and overall operational excellence. The VP ensures that all technology solutions align with business objectives, enhance operational efficiency, and support scalable growth. Key teams under this role include Salesforce, IT, Tableau, ChurnZero, and other enterprise systems.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Your Role:</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">Key Responsibilities:</strong></p>
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<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200"><strong class=" font-semibold">Strategic Leadership:</strong>
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<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Develop and implement comprehensive technology and operations strategies aligned with the organization’s goals.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Lead digital transformation initiatives and the integration of technology solutions to enhance business processes.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Foster a culture of innovation and collaboration across technology and operational teams.</span></li>
</ul>
<p></span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200"><strong class=" font-semibold">Team Management:</strong>
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<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Oversee and manage diverse teams, including Salesforce, IT, and Tableau</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Promote professional development and high performance within the teams.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Ensure cross-functional collaboration and alignment with broader business strategies.</span></li>
</ul>
<p></span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200"><strong class=" font-semibold">Technology Infrastructure and Oversight:</strong>
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<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Direct the design, implementation, and maintenance of the company’s IT infrastructure.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Ensure systems are scalable, secure, and optimized for business growth.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Oversee the deployment of technology solutions, including Salesforce CRM and Tableau, ensuring they meet business needs and performance standards.</span></li>
</ul>
<p></span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200"><strong class=" font-semibold">Cybersecurity Management:</strong>
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<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Working collaboratively with DevSecOps internally to develop and enforce a robust cybersecurity strategy to protect company data and assets.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Working collaboratively with DevSecOps internally to conduct regular security audits, risk assessments, and vulnerability testing.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Working collaboratively with DevSecOps internally to implement cybersecurity policies, procedures, and training programs.</span></li>
</ul>
<p></span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200"><strong class=" font-semibold">Data Strategy, Analytics, and Governance:</strong>
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<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Lead the company’s data strategy, ensuring data integrity, accessibility, and security.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Oversee data analytics functions to drive data-driven decision-making and strategic planning.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Manage the use of Tableau for data visualization, providing actionable insights.</span></li>
</ul>
<p></span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200"><strong class=" font-semibold">Operational Excellence:</strong>
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<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Enhance operational processes through continuous improvement initiatives and best practices.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Ensure smooth IT operations, including help desk support, system updates, and troubleshooting.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Monitor and manage IT and operations budgets, ensuring cost-effective solutions and ROI.</span></li>
</ul>
<p></span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200"><strong class=" font-semibold">Digital Transformation:</strong>
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<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Lead and champion digital transformation projects aimed at improving operational efficiency and customer experience.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Stay abreast of emerging technologies and trends to drive innovation within the organization.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Collaborate with cross-functional teams to integrate new digital tools and platforms.</span></li>
</ul>
<p></span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200"><strong class=" font-semibold">Risk Management and Compliance:</strong>
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<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Identify and mitigate technology-related risks, including cybersecurity threats and system vulnerabilities.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Ensure compliance with relevant regulations, standards, and industry best practices.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Develop and maintain business continuity and disaster recovery plans.</span></li>
</ul>
<p></span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">Your Background:</strong></p>
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<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field; MBA or advanced degree preferred.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">10+ years of experience in technology leadership roles, with a proven track record in managing IT, data analytics, and operational functions.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Extensive experience with Salesforce CRM, Tableau, ChurnZero, and other relevant technologies.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Demonstrated expertise in strategic planning, team management, and operational efficiency.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Strong analytical, problem-solving, and decision-making skills.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Excellent communication and interpersonal skills, with the ability to interact effectively with executive leadership and cross-functional teams.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Proven ability to manage budgets and ensure financial performance.</span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Must be able to travel 3-4 times a year for onsite team meetings</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">Work Authorization:</strong><em>Candidates for positions with Intradiem must be legally authorized to work in the United States. Verification of identity and employment eligibility will be required during onboarding.</em></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><em>Intradiem is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.</em></p>