Salesforce Administrator | Demandbase | Remote (India)
Posted 2025-09-08
Remote, USA
Full Time
Immediate Start
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">About Demandbase:</strong></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Demandbase is the Smarter GTM™ company for B2B brands. We help marketing and sales teams overcome the disruptive data and technology fragmentation that inhibits insight and forces them to spam their prospects. We do this by injecting Account Intelligence into every step of the buyer journey, wherever our clients interact with customers, and by helping them orchestrate every action across systems and channels – through advertising, account-based experience, and sales motions. The result? You spot opportunities earlier, engage with them more intelligently, and close deals faster.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">As a company, we’re as committed to growing careers as we are to building world-class technology. We invest heavily in people, our culture, and the community around us. We have offices in the San Francisco Bay Area, New York, Seattle, and teams in the UK and India, and allow employees to work remotely. We have also been continuously recognized as one of the best places to work in the San Francisco Bay Area.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">We’re committed to attracting, developing, retaining, and promoting a diverse workforce. By ensuring that every Demandbase employee is able to bring a diversity of talents to work, we’re increasingly capable of living out our mission to transform how B2B goes to market. We encourage people from historically underrepresented backgrounds and all walks of life to apply. Come grow with us at Demandbase!</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">Job Purpose:</strong></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">The Salesforce Administrator provides a critical service managing our instance of Salesforce. This position reports into the Revenue Operations organization and partners with our Sales, Marketing, Product and Finance departments to drive visibility and efficiencies to the business through Salesforce. She/He must possess strong communication skills while working cross-functionally. In order to succeed in this position, the candidate should have experience as a Salesforce Administrator, a Salesforce Certificate is a plus. We are looking for a proactive self-starter who collaborates well with the Business Application team and the rest of the organization, but also works well independently and has a high attention to detail.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">What you’ll do:</strong></p>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Oversee Salesforce administration, configuration and data migration tasks based on input from key business stakeholders.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Handle basic Salesforce user administration tasks including access management, permission sets, role assignments, uploads, data backups, sandbox, and the Internal Request case queue.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Maintain user roles and profiles, security settings, access settings, flows, sharing rules, etc.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Monitor and analyze site metrics, system performance, and user activity.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Provide first-level support to the users, including issue identification, and resolution/escalation.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Maintain data quality through ongoing data analysis, record deduplication, and other related tasks, and identify and remediate break points or loopholes that contribute to bad data.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Manage Salesforce integrations and partake in the decision process for incorporating new tools including evaluating 3rd party solutions and AppExchange packages as needed.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Create and maintain Salesforce reports, dashboards, formulas of varying complexity, email templates, validation rules, and flows.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Bulk data imports, data de-duplicate and cleansing (manually and using integrated tools)</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Provide application training and regularly communicate to business.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Prepare proof of concepts based on business requirements.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Configure Salesforce Objects, Fields, Flows, Approval Processes, etc. as needed</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Identify, diagnose, and resolve user issues with the application and reduce the incidence of user-reported issues</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Interface with Salesforce.com for 2nd level support</span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">What we’re looking for:</strong></p>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Bachelor’s degree (Computer Science preferred)</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">3+ years of recent experience as a Salesforce administrator</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Hands-on experience with Salesforce reporting, custom fields, validation rules, page layouts, workflows and approvals</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Proficiency with Salesforce configuration and customization; including creation of standard and custom objects and fields</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Understanding of Salesforce technical requirements, system configuration, user requirements and all related policies and procedures</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Working knowledge of Process Builder and Flow in Salesforce</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Solid business analytical skills; be the system expert who guides business users to practical solutions using mostly standard application functionality</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Excellent verbal and written communication skills</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Superior skills in time management and multitasking, with the ability to handle urgent requests professionally.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Previous experience directly supporting a sales organization preferred.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Demonstrated ability to work in a team-oriented sales-driven environment.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Fluent in Microsoft Office applications, including Word, PowerPoint and Excel.</span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">Good to have (not mandatory):</strong></p>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Certified Salesforce Administrator (ADM201)</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Certified Sales Cloud Consultant</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Experience working with SteelBrick / Salesforce CPQ, CRM Analytics, Marketo, Outreach, Gong, Highspot, NetSuite, Ironclad</span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Personal information that you submit will be used by Demandbase for recruiting and other business purposes. Our <a href="https://drive.google.com/file/d/1podj2HcobzYRveAMweniM5-eVhfkLZ90/view" target="_blank" class="break-all font-medium underline hover:opacity-75" rel="noopener noreferrer nofollow">Privacy Policy</a> explains how we collect and use personal information.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Demandbase is the Smarter GTM™ company for B2B brands. We help marketing and sales teams overcome the disruptive data and technology fragmentation that inhibits insight and forces them to spam their prospects. We do this by injecting Account Intelligence into every step of the buyer journey, wherever our clients interact with customers, and by helping them orchestrate every action across systems and channels – through advertising, account-based experience, and sales motions. The result? You spot opportunities earlier, engage with them more intelligently, and close deals faster.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">As a company, we’re as committed to growing careers as we are to building world-class technology. We invest heavily in people, our culture, and the community around us. We have offices in the San Francisco Bay Area, New York, Seattle, and teams in the UK and India, and allow employees to work remotely. We have also been continuously recognized as one of the best places to work in the San Francisco Bay Area.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">We’re committed to attracting, developing, retaining, and promoting a diverse workforce. By ensuring that every Demandbase employee is able to bring a diversity of talents to work, we’re increasingly capable of living out our mission to transform how B2B goes to market. We encourage people from historically underrepresented backgrounds and all walks of life to apply. Come grow with us at Demandbase!</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">Job Purpose:</strong></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">The Salesforce Administrator provides a critical service managing our instance of Salesforce. This position reports into the Revenue Operations organization and partners with our Sales, Marketing, Product and Finance departments to drive visibility and efficiencies to the business through Salesforce. She/He must possess strong communication skills while working cross-functionally. In order to succeed in this position, the candidate should have experience as a Salesforce Administrator, a Salesforce Certificate is a plus. We are looking for a proactive self-starter who collaborates well with the Business Application team and the rest of the organization, but also works well independently and has a high attention to detail.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">What you’ll do:</strong></p>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Oversee Salesforce administration, configuration and data migration tasks based on input from key business stakeholders.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Handle basic Salesforce user administration tasks including access management, permission sets, role assignments, uploads, data backups, sandbox, and the Internal Request case queue.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Maintain user roles and profiles, security settings, access settings, flows, sharing rules, etc.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Monitor and analyze site metrics, system performance, and user activity.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Provide first-level support to the users, including issue identification, and resolution/escalation.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Maintain data quality through ongoing data analysis, record deduplication, and other related tasks, and identify and remediate break points or loopholes that contribute to bad data.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Manage Salesforce integrations and partake in the decision process for incorporating new tools including evaluating 3rd party solutions and AppExchange packages as needed.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Create and maintain Salesforce reports, dashboards, formulas of varying complexity, email templates, validation rules, and flows.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Bulk data imports, data de-duplicate and cleansing (manually and using integrated tools)</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Provide application training and regularly communicate to business.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Prepare proof of concepts based on business requirements.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Configure Salesforce Objects, Fields, Flows, Approval Processes, etc. as needed</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Identify, diagnose, and resolve user issues with the application and reduce the incidence of user-reported issues</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Interface with Salesforce.com for 2nd level support</span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">What we’re looking for:</strong></p>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Bachelor’s degree (Computer Science preferred)</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">3+ years of recent experience as a Salesforce administrator</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Hands-on experience with Salesforce reporting, custom fields, validation rules, page layouts, workflows and approvals</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Proficiency with Salesforce configuration and customization; including creation of standard and custom objects and fields</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Understanding of Salesforce technical requirements, system configuration, user requirements and all related policies and procedures</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Working knowledge of Process Builder and Flow in Salesforce</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Solid business analytical skills; be the system expert who guides business users to practical solutions using mostly standard application functionality</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Excellent verbal and written communication skills</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Superior skills in time management and multitasking, with the ability to handle urgent requests professionally.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Previous experience directly supporting a sales organization preferred.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Demonstrated ability to work in a team-oriented sales-driven environment.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Fluent in Microsoft Office applications, including Word, PowerPoint and Excel.</span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">Good to have (not mandatory):</strong></p>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Certified Salesforce Administrator (ADM201)</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Certified Sales Cloud Consultant</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Experience working with SteelBrick / Salesforce CPQ, CRM Analytics, Marketo, Outreach, Gong, Highspot, NetSuite, Ironclad</span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Personal information that you submit will be used by Demandbase for recruiting and other business purposes. Our <a href="https://drive.google.com/file/d/1podj2HcobzYRveAMweniM5-eVhfkLZ90/view" target="_blank" class="break-all font-medium underline hover:opacity-75" rel="noopener noreferrer nofollow">Privacy Policy</a> explains how we collect and use personal information.</p>