Senior Business Systems Administrator – Salesforce | Pie Insurance | Remote (United States)
Posted 2025-09-08
Remote, USA
Full Time
Immediate Start
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Pie’s mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience commercial insurance.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Like our small business customers, we are a diverse team of builders, dreamers, and entrepreneurs who are driven by <a href="https://pieinsurance.com/culture" target="_blank" class="break-all font-medium underline hover:opacity-75" rel="noopener noreferrer nofollow">core values and operating principles</a> that guide every decision we make.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">The Senior Business System Administrator – Salesforce will be part of an agile business systems team accountable for designing, building, and maintaining functionality within the Pie Insurance technology ecosystem. This individual will work cross-functionally with members of both technical and business staff to help refine user requirements, build out Pie’s application stack and provide user support along our Customer Journey (SFDC, Claims and Audit Technology, Telephony, etc.) according to best practices, and ensure successful deployments. This role is critical for achieving strategic company-level objectives, while collaborating cross-functionally to ensure a succinct operational experience for their stakeholders.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">How You’ll Do It</strong></p>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Design<!-- -->
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Manage platform security protocols including roles, profiles, sharing rules and permission sets, as well as license assignment</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Creates and/or maintains key product documentation (e.g., SOPs, technical specs, process mapping, etc.).</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Create test driven development information into the user stories that you will configure</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Ability to assess the impact of new requirements on platforms within the Customer Journey space and all upstream and downstream applications, systems and processes</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Contribute to Roadmap design, desired outcomes and prioritization</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Contribute to Pie’s system documentation repository</span></li>
</ul>
<p></span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Execute<!-- -->
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Construct solutions to challenging business problems using standard platform functionality (reports and dashboards, workflow automation via declarative & programmatic functionality)</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Work on completing regular internal system audits and database maintenance</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Identify opportunities for streamlining processes and system redundancies to help drive down operating costs</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Responsible for maintaining data integrity across the platform</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Ability to manage competing priorities across multiple tickets and systems</span></li>
</ul>
<p></span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Collaborate<!-- -->
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Ability to navigate ambiguity, resolve issues with users, and work autonomously to solve problems</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Develops relationships with key stakeholders and partnerships within Technology Org</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Train, educate, and coach business lines to enhance their knowledge and competencies to empower them and make them self-sufficient in owning and managing their data.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Assist in data analysis, data prep and research as needed by the user stories</span></li>
</ul>
<p></span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">The Right Stuff</strong></p>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">5-7 years of experience as a Platform Administrator; experience with Salesforce (Sales and Service Clouds), Claims System Technology (Origami), Audit Technology (Nexus), Five9 / Contact Center Technology, and SMS and email cadencing technology</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Excellent organizational, written and oral communication skills required.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Self-motivated, adaptable, learning agile, and a problem solver. Ability to work on diverse, cross-cultural teams.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Ability to self-manage in a remote-first environment</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Experience integrating and supporting CRM, Telephony, Claims and Audit system applications is a plus</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Strong understanding of Salesforce best practices and functionality</span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Base Compensation Range</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">$95,000—$120,000 USD</p>
<h3 class=" text-white font-semibold text-lg mb-2"><strong class=" font-semibold">Compensation & Benefits</strong></h3>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Competitive cash compensation</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">A piece of the pie (in the form of equity)</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Comprehensive health plans</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Generous PTO</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Future focused 401k match</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Generous parental and caregiver leave</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Our <a href="https://pieinsurance.com/culture/" target="_blank" class="break-all font-medium underline hover:opacity-75" rel="noopener noreferrer nofollow">core values</a> are more than just a poster on the wall; they’re tangibly reflected in our work</span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">Our goal is to make all aspects of working with us as easy as pie.</strong> That includes our offer process. When we’ve identified a talented individual who we’d like to be a Pie-oneer , we work hard to present an equitable and fair offer. We look at the candidate’s knowledge, skills, and experience, along with their compensation expectations and align that with our company equity processes to determine our offer ranges.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Each year Pie reviews company performance and may grant discretionary bonuses to eligible team members.</p>
<h3 class=" text-white font-semibold text-lg mb-2"><strong class=" font-semibold">Location Information</strong></h3>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Unless otherwise specified, this role has the option to be hybrid or remote. Hybrid work locations provide team members with the flexibility of working partially from our Denver office and from home. Remote team members must live and work in the United States* (*territories excluded), and have access to reliable, high-speed internet.</p>
<h3 class=" text-white font-semibold text-lg mb-2"><strong class=" font-semibold">Additional Information</strong></h3>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><em>Pie Insurance is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristic.</em></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><em>Pie Insurance participates in the E-Verify program. Please click</em> <a href="https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify%5FParticipation%5FPoster%5FES.pdf" target="_blank" class="break-all font-medium underline hover:opacity-75" rel="noopener noreferrer nofollow"><em>here</em></a><em>,</em> <a href="https://www.justice.gov/crt/case-document/file/1133936/download" target="_blank" class="break-all font-medium underline hover:opacity-75" rel="noopener noreferrer nofollow"><em>here</em></a> <em>and</em> <a href="https://www.justice.gov/crt/case-document/file/1133941/download" target="_blank" class="break-all font-medium underline hover:opacity-75" rel="noopener noreferrer nofollow"><em>here</em></a> <em>for more information.</em></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Pie Insurance is committed to protecting your personal data. Please review our <a href="https://pieinsurance.com/privacy/" target="_blank" class="break-all font-medium underline hover:opacity-75" rel="noopener noreferrer nofollow">Privacy Policy</a>.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><a href="https://www.pieinsurance.com/resource-center/press/315-million-series-d" target="_blank" class="break-all font-medium underline hover:opacity-75" rel="noopener noreferrer nofollow">Pie Insurance Announces $315 Million Series D Round of Funding</a></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><a href="https://www.linkedin.com/posts/pieinsurance%5Fwere-on-the-list-excited-to-share-that-activity-7150529185290047488-q7QZ?utm%5Fsource=share&utm%5Fmedium=member%5Fdesktop" target="_blank" class="break-all font-medium underline hover:opacity-75" rel="noopener noreferrer nofollow">Built In honors Pie in its 2024 Best Places to Work Awards</a></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><a href="https://www.denverpost.com/2023/05/03/top-workplaces-2023-the-best-midsize-companies-to-work-for-in-colorado/" target="_blank" class="break-all font-medium underline hover:opacity-75" rel="noopener noreferrer nofollow">Pie Insurance Named a Leading Place to Work in Colorado</a></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">#LI-REMOTE</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">#BI-REMOTE</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Like our small business customers, we are a diverse team of builders, dreamers, and entrepreneurs who are driven by <a href="https://pieinsurance.com/culture" target="_blank" class="break-all font-medium underline hover:opacity-75" rel="noopener noreferrer nofollow">core values and operating principles</a> that guide every decision we make.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">The Senior Business System Administrator – Salesforce will be part of an agile business systems team accountable for designing, building, and maintaining functionality within the Pie Insurance technology ecosystem. This individual will work cross-functionally with members of both technical and business staff to help refine user requirements, build out Pie’s application stack and provide user support along our Customer Journey (SFDC, Claims and Audit Technology, Telephony, etc.) according to best practices, and ensure successful deployments. This role is critical for achieving strategic company-level objectives, while collaborating cross-functionally to ensure a succinct operational experience for their stakeholders.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">How You’ll Do It</strong></p>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Design<!-- -->
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Manage platform security protocols including roles, profiles, sharing rules and permission sets, as well as license assignment</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Creates and/or maintains key product documentation (e.g., SOPs, technical specs, process mapping, etc.).</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Create test driven development information into the user stories that you will configure</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Ability to assess the impact of new requirements on platforms within the Customer Journey space and all upstream and downstream applications, systems and processes</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Contribute to Roadmap design, desired outcomes and prioritization</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Contribute to Pie’s system documentation repository</span></li>
</ul>
<p></span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Execute<!-- -->
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Construct solutions to challenging business problems using standard platform functionality (reports and dashboards, workflow automation via declarative & programmatic functionality)</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Work on completing regular internal system audits and database maintenance</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Identify opportunities for streamlining processes and system redundancies to help drive down operating costs</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Responsible for maintaining data integrity across the platform</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Ability to manage competing priorities across multiple tickets and systems</span></li>
</ul>
<p></span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Collaborate<!-- -->
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Ability to navigate ambiguity, resolve issues with users, and work autonomously to solve problems</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Develops relationships with key stakeholders and partnerships within Technology Org</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Train, educate, and coach business lines to enhance their knowledge and competencies to empower them and make them self-sufficient in owning and managing their data.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Assist in data analysis, data prep and research as needed by the user stories</span></li>
</ul>
<p></span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">The Right Stuff</strong></p>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">5-7 years of experience as a Platform Administrator; experience with Salesforce (Sales and Service Clouds), Claims System Technology (Origami), Audit Technology (Nexus), Five9 / Contact Center Technology, and SMS and email cadencing technology</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Excellent organizational, written and oral communication skills required.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Self-motivated, adaptable, learning agile, and a problem solver. Ability to work on diverse, cross-cultural teams.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Ability to self-manage in a remote-first environment</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Experience integrating and supporting CRM, Telephony, Claims and Audit system applications is a plus</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Strong understanding of Salesforce best practices and functionality</span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Base Compensation Range</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">$95,000—$120,000 USD</p>
<h3 class=" text-white font-semibold text-lg mb-2"><strong class=" font-semibold">Compensation & Benefits</strong></h3>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Competitive cash compensation</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">A piece of the pie (in the form of equity)</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Comprehensive health plans</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Generous PTO</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Future focused 401k match</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Generous parental and caregiver leave</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Our <a href="https://pieinsurance.com/culture/" target="_blank" class="break-all font-medium underline hover:opacity-75" rel="noopener noreferrer nofollow">core values</a> are more than just a poster on the wall; they’re tangibly reflected in our work</span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">Our goal is to make all aspects of working with us as easy as pie.</strong> That includes our offer process. When we’ve identified a talented individual who we’d like to be a Pie-oneer , we work hard to present an equitable and fair offer. We look at the candidate’s knowledge, skills, and experience, along with their compensation expectations and align that with our company equity processes to determine our offer ranges.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Each year Pie reviews company performance and may grant discretionary bonuses to eligible team members.</p>
<h3 class=" text-white font-semibold text-lg mb-2"><strong class=" font-semibold">Location Information</strong></h3>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Unless otherwise specified, this role has the option to be hybrid or remote. Hybrid work locations provide team members with the flexibility of working partially from our Denver office and from home. Remote team members must live and work in the United States* (*territories excluded), and have access to reliable, high-speed internet.</p>
<h3 class=" text-white font-semibold text-lg mb-2"><strong class=" font-semibold">Additional Information</strong></h3>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><em>Pie Insurance is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristic.</em></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><em>Pie Insurance participates in the E-Verify program. Please click</em> <a href="https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify%5FParticipation%5FPoster%5FES.pdf" target="_blank" class="break-all font-medium underline hover:opacity-75" rel="noopener noreferrer nofollow"><em>here</em></a><em>,</em> <a href="https://www.justice.gov/crt/case-document/file/1133936/download" target="_blank" class="break-all font-medium underline hover:opacity-75" rel="noopener noreferrer nofollow"><em>here</em></a> <em>and</em> <a href="https://www.justice.gov/crt/case-document/file/1133941/download" target="_blank" class="break-all font-medium underline hover:opacity-75" rel="noopener noreferrer nofollow"><em>here</em></a> <em>for more information.</em></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Pie Insurance is committed to protecting your personal data. Please review our <a href="https://pieinsurance.com/privacy/" target="_blank" class="break-all font-medium underline hover:opacity-75" rel="noopener noreferrer nofollow">Privacy Policy</a>.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><a href="https://www.pieinsurance.com/resource-center/press/315-million-series-d" target="_blank" class="break-all font-medium underline hover:opacity-75" rel="noopener noreferrer nofollow">Pie Insurance Announces $315 Million Series D Round of Funding</a></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><a href="https://www.linkedin.com/posts/pieinsurance%5Fwere-on-the-list-excited-to-share-that-activity-7150529185290047488-q7QZ?utm%5Fsource=share&utm%5Fmedium=member%5Fdesktop" target="_blank" class="break-all font-medium underline hover:opacity-75" rel="noopener noreferrer nofollow">Built In honors Pie in its 2024 Best Places to Work Awards</a></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><a href="https://www.denverpost.com/2023/05/03/top-workplaces-2023-the-best-midsize-companies-to-work-for-in-colorado/" target="_blank" class="break-all font-medium underline hover:opacity-75" rel="noopener noreferrer nofollow">Pie Insurance Named a Leading Place to Work in Colorado</a></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">#LI-REMOTE</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">#BI-REMOTE</p>