Senior Staff Marketing Researcher | Discord | Remote (United States)
Posted 2025-09-08
Remote, USA
Full Time
Immediate Start
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Discord is about giving people the power to create space to find belonging in their lives. We want to make it easier for you to talk regularly with the people you care about. We want you to build genuine relationships with your friends and communities close to home or around the world. Original, reliable, playful, and relatable. These are the values that connect our users and our employees at Discord.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">As a Quantitative Market Researcher at Discord, you’ll be at the forefront of data-driven decision-making, transforming quantitative data into compelling insights-led stories. You’ll collaborate closely with your teammates to analyze data, deeply understand our customers, products, and markets, and craft cohesive narratives that shape Discord’s strategy both internally and externally.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Your expertise in survey methodology and data interpretation will be crucial as you partner with Product and Marketing teams to package our insights for internal and external storytelling. Beyond data analysis, you’ll lead consumer research initiatives, transform complex data into clear insights, and creatively inspire teams with compelling stories derived from internal user data and external market trends.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Reporting to the Head of Product Insights and with a dotted line to the Chief Communications Officer, you’ll collaborate closely with Discord’s MarComm leadership team. Your mission will be to conduct user and market research, synthesize insights, and craft compelling narratives to share externally with press, media, and business partners.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">What You’ll Be Doing</strong></p>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Design, administer, and analyze surveys to extract insights on product and brand perception, market size, structure, and user behavior.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Collaborate with internal researchers and data scientists to synthesize and uplevel insights for an executive audience and ensure they are delivered in the right context.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Integrate various data sources (qualitative research, secondary research, campaign analytics, attribution metrics) with UXR & Data Science teams to triangulate research insights.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Communicate research findings and recommendations creatively and compellingly across a number of formats (presentations, videos and infographics) to both technical and non-technical audiences.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Translate insights into external assets that enhance Discord’s brand sentiment as a thought leader in the gaming industry.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Shape marketing research prioritization and implementation through collaboration with Marketing, Product, and the broader Research team.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Contribute to processes that improve research operations.</span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">What you should have</strong></p>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">A Bachelor’s degree in social science, statistics, marketing science, or a related quantitative field.</p>
<p></span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">10+ years of hands-on experience in primary research, either in-house or in a consultancy/agency, working with executive and/or C-suite level stakeholders to clarify research needs.</p>
<p></span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Hands-on experience in independently designing and running quantitative research, including questionnaire creation, survey programming, sampling, weighting, data cleaning & analysis, and reporting. Well-versed in interpreting data from experiments.</p>
<p></span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Experience in conducting both quick, tactical research and longer-term strategic studies.</p>
<p></span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Ability to manipulate and analyze data using common statistical tools or languages like R, SAS, SPSS, or Stata.</p>
<p></span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">A proactive approach to applying research skills to influence business and marketing strategy, with the ability to present findings to both technical and non-technical audiences.</p>
<p></span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Experience working in the gaming / media / entertainment industry.</p>
<p></span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">A passion for your craft and a love for data-driven storytelling</p>
<p></span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><em>#LI-Remote</em></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><em>The US base salary range for this full-time position is $242,000 to $266,000 + equity + benefits. Our salary ranges are determined by role and level. Within the range, individual pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include equity, or benefits.</em></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Please see our Applicant and Candidate Privacy Policy for details regarding Discord’s collection and use of personal information relating to the application and recruitment process by clicking <a href="https://discord.com/terms/applicant-candidate-privacy-policy" target="_blank" class="break-all font-medium underline hover:opacity-75" rel="noopener noreferrer nofollow">here. </a></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Discord is an equal opportunity employer that believes diversity inspires creativity and innovation. We are committed to fostering an inclusive environment where employees can do their best work free of harassment or discrimination, regardless of race, ethnicity, religion, gender identity or expression, sexual orientation, age, disability, military status, or any other protected characteristics or identities. We encourage all candidates to apply for roles where they may make the most impact.</p>
<h4>About Us</h4>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Discord is a voice, video and text app that helps friends come together to hang out, have fun, and play games. With over 150 million monthly users, Discord has grown to become one of the most popular communications services in the world. Discord offers a premium subscription called Nitro that gives users special perks like higher quality streams and fun customizations.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">We’re working toward an inclusive world where no one feels like an outsider, where genuine human connection is a click, text chat, or voice call away. A place where everyone can find belonging. Challenging? Heck yes. Rewarding? Double heck yes. It’s a mission that gives us the chance to positively impact millions of people all over the world. <strong class=" font-semibold">So if this strikes a chord with you, come build belonging with us!</strong></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">As a Quantitative Market Researcher at Discord, you’ll be at the forefront of data-driven decision-making, transforming quantitative data into compelling insights-led stories. You’ll collaborate closely with your teammates to analyze data, deeply understand our customers, products, and markets, and craft cohesive narratives that shape Discord’s strategy both internally and externally.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Your expertise in survey methodology and data interpretation will be crucial as you partner with Product and Marketing teams to package our insights for internal and external storytelling. Beyond data analysis, you’ll lead consumer research initiatives, transform complex data into clear insights, and creatively inspire teams with compelling stories derived from internal user data and external market trends.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Reporting to the Head of Product Insights and with a dotted line to the Chief Communications Officer, you’ll collaborate closely with Discord’s MarComm leadership team. Your mission will be to conduct user and market research, synthesize insights, and craft compelling narratives to share externally with press, media, and business partners.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">What You’ll Be Doing</strong></p>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Design, administer, and analyze surveys to extract insights on product and brand perception, market size, structure, and user behavior.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Collaborate with internal researchers and data scientists to synthesize and uplevel insights for an executive audience and ensure they are delivered in the right context.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Integrate various data sources (qualitative research, secondary research, campaign analytics, attribution metrics) with UXR & Data Science teams to triangulate research insights.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Communicate research findings and recommendations creatively and compellingly across a number of formats (presentations, videos and infographics) to both technical and non-technical audiences.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Translate insights into external assets that enhance Discord’s brand sentiment as a thought leader in the gaming industry.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Shape marketing research prioritization and implementation through collaboration with Marketing, Product, and the broader Research team.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Contribute to processes that improve research operations.</span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">What you should have</strong></p>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">A Bachelor’s degree in social science, statistics, marketing science, or a related quantitative field.</p>
<p></span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">10+ years of hands-on experience in primary research, either in-house or in a consultancy/agency, working with executive and/or C-suite level stakeholders to clarify research needs.</p>
<p></span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Hands-on experience in independently designing and running quantitative research, including questionnaire creation, survey programming, sampling, weighting, data cleaning & analysis, and reporting. Well-versed in interpreting data from experiments.</p>
<p></span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Experience in conducting both quick, tactical research and longer-term strategic studies.</p>
<p></span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Ability to manipulate and analyze data using common statistical tools or languages like R, SAS, SPSS, or Stata.</p>
<p></span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">A proactive approach to applying research skills to influence business and marketing strategy, with the ability to present findings to both technical and non-technical audiences.</p>
<p></span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Experience working in the gaming / media / entertainment industry.</p>
<p></span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">A passion for your craft and a love for data-driven storytelling</p>
<p></span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><em>#LI-Remote</em></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><em>The US base salary range for this full-time position is $242,000 to $266,000 + equity + benefits. Our salary ranges are determined by role and level. Within the range, individual pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include equity, or benefits.</em></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Please see our Applicant and Candidate Privacy Policy for details regarding Discord’s collection and use of personal information relating to the application and recruitment process by clicking <a href="https://discord.com/terms/applicant-candidate-privacy-policy" target="_blank" class="break-all font-medium underline hover:opacity-75" rel="noopener noreferrer nofollow">here. </a></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Discord is an equal opportunity employer that believes diversity inspires creativity and innovation. We are committed to fostering an inclusive environment where employees can do their best work free of harassment or discrimination, regardless of race, ethnicity, religion, gender identity or expression, sexual orientation, age, disability, military status, or any other protected characteristics or identities. We encourage all candidates to apply for roles where they may make the most impact.</p>
<h4>About Us</h4>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Discord is a voice, video and text app that helps friends come together to hang out, have fun, and play games. With over 150 million monthly users, Discord has grown to become one of the most popular communications services in the world. Discord offers a premium subscription called Nitro that gives users special perks like higher quality streams and fun customizations.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">We’re working toward an inclusive world where no one feels like an outsider, where genuine human connection is a click, text chat, or voice call away. A place where everyone can find belonging. Challenging? Heck yes. Rewarding? Double heck yes. It’s a mission that gives us the chance to positively impact millions of people all over the world. <strong class=" font-semibold">So if this strikes a chord with you, come build belonging with us!</strong></p>