Customer Success Manager | Nightfall AI
Posted 2025-09-08
Remote, USA
Full Time
Immediate Start
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Nightfall AI (<a href="http://www.nightfall.ai/" target="_blank" class="break-all font-medium underline hover:opacity-75" rel="noopener noreferrer nofollow">www.nightfall.ai</a>) is the unified platform that prevents data leaks and enables secure collaboration by protecting sensitive data and controlling how it’s shared. For decades, legacy data leak prevention (DLP) solutions have failed to adequately protect sensitive information. Traditional DLP is outdated, intrusive, and complex – it wasn’t designed for today’s modern enterprise where users continuously share data across interconnected SaaS applications, endpoints, and now generative AI. Nightfall AI is the first AI-native DLP solution. We leverage AI to achieve twice the accuracy with a fraction of the false positives that overwhelm security teams. Nightfall does this without disrupting modern work patterns. Our AI-native platform spans sensitive data protection across SaaS, email, data exfiltration prevention on SaaS, endpoints, and data encryption. Nightfall’s Developer Platform provides an open, flexible environment for developers to integrate our data classification and protection capabilities anywhere, including establishing trust boundaries for AI model building and consumption.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">About the Department</strong><br />
Customer Success Managers, Account Managers, Solution Architects, Support Engineers, – all working together to help our customers adopt Nightfall and create superior Data Leak Prevention experiences. The Customer Success Organization at Nightfall helps customers solve real, technical problems while creating the revenue streams that help the company deliver on its promise to be the best AI / ML Data Leak Prevention platform in the market.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">As a <strong class=" font-semibold">Customer Success Manager</strong> at Nightfall, you’ll play a pivotal role with our customers. You’ll help orchestrate the customer relationship, drive effective product adoption, and advise on integrations to ensure customers are deriving value and seeing success with the Nightfall platform. This is the perfect role for someone who is eager to be on the frontlines of the data security industry and work closely with customers at a fast-growing startup.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">Responsibilities</strong></p>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Achieve and exceed revenue targets</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Manage customer success and ensure customers realize the full value of the Nightfall platform</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Develop and deliver a roadmap to success, advising customers to reach business goals</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Drive product adoption and ongoing use of Nightfall, while delivering and maintaining customer happiness</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Collaborate cross-functionally (especially with Product and Account Management) to drive expansion revenue and manage renewals</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Engage with business leaders to thoughtfully help them identify upsell opportunities to expand Nightfall’s footprint and depth of engagement</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Communicate enhancement opportunities & product feedback across engineering, product, sales & marketing</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Become an expert on the Nightfall platform and our integrations, while keeping up with industry trends in data security</span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">Qualifications</strong></p>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">5+ years of consulting, customer success, account management, or sales experience, working with enterprise customers in SaaS startup settings</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">You have strong interpersonal communication (verbal and written) and organizational skills</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">You prioritize customer experience with a focus on customer happiness and retention</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">You drive to understand customers’ business goals, anticipate future needs, and identify solutions</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">You are a team player with a high level of integrity and a desire to assist your team – you can be flexible as your team scales</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">You have proven capacity to develop relationships and optimize enterprise customer accounts</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">You have strong business acumen and an interest in machine learning & information security</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">You have an aptitude for digesting and effectively communicating technical concepts across audiences of varying technical ability</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">You’re resourceful – you may not have all the answers, but you know how to find them</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Willingness to travel ~25% of the time to meet customers in-person</span></li>
</ul>
<h3 class=" text-white font-semibold text-lg mb-2"><strong class=" font-semibold">About Nightfall:</strong></h3>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Nightfall is a cybersecurity startup dedicated to helping organizations secure and manage their sensitive data. As a leading enterprise technology company, our product affects the personal data that people entrust businesses to store & process with care every day. Critical data in modern organizations is often sprayed across a broad set of cloud data silos, and it’s a herculean task for security & compliance teams to monitor, manage, and protect this highly sensitive data. Via machine learning, our product makes it easy for organizations to discover, classify, and protect this sensitive data across their cloud footprint – such as their corporate SaaS, data infrastructure, and even their own apps. In doing so, we prevent data leakage, provide unprecedented data visibility & protection across the cloud, and enable compliance. We’re a technology startup founded in San Francisco, well-funded by leading institutional investors like Bain and Venrock, and a cadre of security & IT leaders from Okta, Salesforce, Atlassian, Splunk, FireEye, and more. Learn more on our website www.nightfall.ai or by reaching out via email at careers@nightfall.ai.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">About the Department</strong><br />
Customer Success Managers, Account Managers, Solution Architects, Support Engineers, – all working together to help our customers adopt Nightfall and create superior Data Leak Prevention experiences. The Customer Success Organization at Nightfall helps customers solve real, technical problems while creating the revenue streams that help the company deliver on its promise to be the best AI / ML Data Leak Prevention platform in the market.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">As a <strong class=" font-semibold">Customer Success Manager</strong> at Nightfall, you’ll play a pivotal role with our customers. You’ll help orchestrate the customer relationship, drive effective product adoption, and advise on integrations to ensure customers are deriving value and seeing success with the Nightfall platform. This is the perfect role for someone who is eager to be on the frontlines of the data security industry and work closely with customers at a fast-growing startup.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">Responsibilities</strong></p>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Achieve and exceed revenue targets</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Manage customer success and ensure customers realize the full value of the Nightfall platform</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Develop and deliver a roadmap to success, advising customers to reach business goals</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Drive product adoption and ongoing use of Nightfall, while delivering and maintaining customer happiness</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Collaborate cross-functionally (especially with Product and Account Management) to drive expansion revenue and manage renewals</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Engage with business leaders to thoughtfully help them identify upsell opportunities to expand Nightfall’s footprint and depth of engagement</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Communicate enhancement opportunities & product feedback across engineering, product, sales & marketing</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Become an expert on the Nightfall platform and our integrations, while keeping up with industry trends in data security</span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">Qualifications</strong></p>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">5+ years of consulting, customer success, account management, or sales experience, working with enterprise customers in SaaS startup settings</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">You have strong interpersonal communication (verbal and written) and organizational skills</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">You prioritize customer experience with a focus on customer happiness and retention</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">You drive to understand customers’ business goals, anticipate future needs, and identify solutions</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">You are a team player with a high level of integrity and a desire to assist your team – you can be flexible as your team scales</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">You have proven capacity to develop relationships and optimize enterprise customer accounts</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">You have strong business acumen and an interest in machine learning & information security</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">You have an aptitude for digesting and effectively communicating technical concepts across audiences of varying technical ability</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">You’re resourceful – you may not have all the answers, but you know how to find them</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Willingness to travel ~25% of the time to meet customers in-person</span></li>
</ul>
<h3 class=" text-white font-semibold text-lg mb-2"><strong class=" font-semibold">About Nightfall:</strong></h3>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Nightfall is a cybersecurity startup dedicated to helping organizations secure and manage their sensitive data. As a leading enterprise technology company, our product affects the personal data that people entrust businesses to store & process with care every day. Critical data in modern organizations is often sprayed across a broad set of cloud data silos, and it’s a herculean task for security & compliance teams to monitor, manage, and protect this highly sensitive data. Via machine learning, our product makes it easy for organizations to discover, classify, and protect this sensitive data across their cloud footprint – such as their corporate SaaS, data infrastructure, and even their own apps. In doing so, we prevent data leakage, provide unprecedented data visibility & protection across the cloud, and enable compliance. We’re a technology startup founded in San Francisco, well-funded by leading institutional investors like Bain and Venrock, and a cadre of security & IT leaders from Okta, Salesforce, Atlassian, Splunk, FireEye, and more. Learn more on our website www.nightfall.ai or by reaching out via email at careers@nightfall.ai.</p>