Customer Support Representative | SimplyInsured | Remote (United States)
Posted 2025-09-08
Remote, USA
Full Time
Immediate Start
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">At SimplyInsured we are on a mission to eliminate fear in health insurance.</strong></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Health insurance is complicated, expensive, and really important – so it tends to create fear for most people; our goal is to reduce that fear as much as possible.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">We specifically work with small business owners who have the enormous task of purchasing the right type of insurance for their employees and their families. With more than 20,000 customers and several major partnerships including Intuit and Square, we’re growing quickly and disrupting this convoluted and confusing industry by making it more transparent and fully accessible to everyone. We got our start in the Y-Combinator incubator, and have been funded by top-tier investors at Polaris Partners, Bessemer Venture Partners, New York Life Ventures and AltaIR Capital.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">Job Summary:</strong></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">In this role, you will be a member of a high-performing team providing service for SimplyInsured customers. This role will help our customers via chat, phone, and email and serve as a trusted representative of the SimplyInsured brand carrying out the mission of eliminating fear from health insurance.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Must be available to work a PM shift from 10am – 6pm Mountain Standard Time.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">What you’ll do:</strong></p>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Assist potential customers with navigating our online insurance shopping experience and obtaining quotes for their company’s health insurance options.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Work with existing customers to answer and resolve basic administrative and billing questions. Your main goal will be to ensure that customer inquiries are responded to quickly and thoroughly. You will contribute daily to the Support team’s mission to delight our customers and help eliminate the fear of purchasing and using health insurance.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">In this role, you’ll use multiple communication channels, including phone, chat, and email, to communicate with customers and our support ticketing software to document customer interactions. You should be passionate about helping customers and love working in a start-up environment. Being on our customer service team’s front lines means you’ll have unique insight and access to our customer’s issues. You will be empowered to propose process and product solutions to improve our customer experience.</span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">What you’ll bring:</strong></p>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">1-2 years of experience in customer service or sales role</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Highly productive with good multitasking skills</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Passion for helping people – especially when it comes to their health</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Able to work in a high-volume contact center environment</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Familiarity working with support ticketing and/or support CRM software tools</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Fantastic oral and written communication skills</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Strong desire to help businesses maximize their healthcare</span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">What we offer:</strong></p>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Generous stock option packages</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Competitive compensation</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">“Take what you need” time off plan</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">100% Medical, Dental, and Vision Insurance coverage</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">FSA plan</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">401k</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">A values-based culture that invests in employee success</span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">Compensation:</strong></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">The base salary range for this position is $14.50 – $15.00 per hour</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">We have a market-based compensation structure. The salary for this position may vary based on a candidate’s experience, industry expertise, technical skills, and location. The range provided is just one component of total compensation including, but not limited to bonus eligibility based upon the achievement of performance objectives and company stock options.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">Our Culture:</strong></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">We value radical transparency, feedback, bias to action, growth, and an obligation to dissent. Every opinion is respected, we hold each other to extremely high standards, we’re driven by the diversity in our backgrounds, and unified by 100% alignment on our mission. Research shows that candidates from underrepresented backgrounds often don’t apply for roles if they don’t meet all the criteria. We strongly encourage you to apply if you’re interested; we’d love to learn how you can amplify our team with your unique experience!</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">#LI-Remote</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">**SimplyInsured is hiring only in the United States at this time**</strong></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Health insurance is complicated, expensive, and really important – so it tends to create fear for most people; our goal is to reduce that fear as much as possible.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">We specifically work with small business owners who have the enormous task of purchasing the right type of insurance for their employees and their families. With more than 20,000 customers and several major partnerships including Intuit and Square, we’re growing quickly and disrupting this convoluted and confusing industry by making it more transparent and fully accessible to everyone. We got our start in the Y-Combinator incubator, and have been funded by top-tier investors at Polaris Partners, Bessemer Venture Partners, New York Life Ventures and AltaIR Capital.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">Job Summary:</strong></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">In this role, you will be a member of a high-performing team providing service for SimplyInsured customers. This role will help our customers via chat, phone, and email and serve as a trusted representative of the SimplyInsured brand carrying out the mission of eliminating fear from health insurance.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Must be available to work a PM shift from 10am – 6pm Mountain Standard Time.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">What you’ll do:</strong></p>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Assist potential customers with navigating our online insurance shopping experience and obtaining quotes for their company’s health insurance options.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Work with existing customers to answer and resolve basic administrative and billing questions. Your main goal will be to ensure that customer inquiries are responded to quickly and thoroughly. You will contribute daily to the Support team’s mission to delight our customers and help eliminate the fear of purchasing and using health insurance.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">In this role, you’ll use multiple communication channels, including phone, chat, and email, to communicate with customers and our support ticketing software to document customer interactions. You should be passionate about helping customers and love working in a start-up environment. Being on our customer service team’s front lines means you’ll have unique insight and access to our customer’s issues. You will be empowered to propose process and product solutions to improve our customer experience.</span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">What you’ll bring:</strong></p>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">1-2 years of experience in customer service or sales role</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Highly productive with good multitasking skills</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Passion for helping people – especially when it comes to their health</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Able to work in a high-volume contact center environment</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Familiarity working with support ticketing and/or support CRM software tools</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Fantastic oral and written communication skills</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Strong desire to help businesses maximize their healthcare</span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">What we offer:</strong></p>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Generous stock option packages</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Competitive compensation</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">“Take what you need” time off plan</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">100% Medical, Dental, and Vision Insurance coverage</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">FSA plan</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">401k</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">A values-based culture that invests in employee success</span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">Compensation:</strong></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">The base salary range for this position is $14.50 – $15.00 per hour</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">We have a market-based compensation structure. The salary for this position may vary based on a candidate’s experience, industry expertise, technical skills, and location. The range provided is just one component of total compensation including, but not limited to bonus eligibility based upon the achievement of performance objectives and company stock options.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">Our Culture:</strong></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">We value radical transparency, feedback, bias to action, growth, and an obligation to dissent. Every opinion is respected, we hold each other to extremely high standards, we’re driven by the diversity in our backgrounds, and unified by 100% alignment on our mission. Research shows that candidates from underrepresented backgrounds often don’t apply for roles if they don’t meet all the criteria. We strongly encourage you to apply if you’re interested; we’d love to learn how you can amplify our team with your unique experience!</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">#LI-Remote</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">**SimplyInsured is hiring only in the United States at this time**</strong></p>