Customer Success Manager | Emotive.io | Remote (United States)
Posted 2025-09-08
Remote, USA
Full Time
Immediate Start
<h2><strong class=" font-semibold">About The Role and Your Impact:</strong></h2>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">At Emotive, we take our clients’ experiences seriously. Our Customer Success team is on a mission to be industry leaders in providing an overall experience that delights our clients. From the moment our Implementations team gets our client onboarded on our platform, our Customer Success team takes the lead in engaging our customers to ensure positive outcomes using Emotive. Product adoption, adding additional seats and services to contracts, and ultimately renewals will fall under the purview of our Customer Success team.</p>
<h2><strong class=" font-semibold">How You Will Contribute:</strong></h2>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Empower our customers to reach their goals using the Emotive Conversational Sales Platform, data-based strategy suggestions, and our partner network</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Own the entire customer lifecycle after onboarding, including renewals</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Engage a portfolio of clients and build personal relationships with key people in the organizations</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Identify and act on win-win opportunities for additional client investments</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Relay valuable feedback and insights from the market to the product team</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Deliver keynotes and webinars on different aspects of personalization</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Improve both customer facing and internal processes</span></li>
</ul>
<h2><strong class=" font-semibold">Skills You Will Bring:</strong></h2>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">3+ years of customer success or account management with a technical (SaaS) product</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Highly organized – a project management background is a plus</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">The ability to quickly build rapport with individuals and teams, naturally looking for ways to make processes easier</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Ability to understand the features and use cases of the Emotive platform</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Empathy for who you work with; you identify with their challenges and your desire to delight shines through in your communications</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">The capacity for creative problem solving</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Experience with advocating for your customers’ needs within our organization and driving to solutions</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">You can use data and statistics to identify patterns, using them for enriching your recommendations for process/product improvements</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Strong communication and interpersonal skills with the motivation to inspire both our clients and your teammates</span></li>
</ul>
<h2><strong class=" font-semibold">The Emotive Story</strong></h2>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">At Emotive, our vision is an internet that is more human. Since our launch in 2018, Emotive has become the product of choice for over 1,000 eCommerce companies to drive more sales and build more personal relationships with customers.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">We’re extraordinarily proud of the company we’ve built. We’re a driven, passionate, responsible group that values personal and professional growth equally. We take care of ourselves, our families, our customers, and one another. We believe in sustainable and diverse approaches to work and life, because optimizing for the long-term is the best path to success.</p>
<h2><strong class=" font-semibold">Diversity & Inclusion at Emotive</strong></h2>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Emotive is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">We are proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">At Emotive, we take our clients’ experiences seriously. Our Customer Success team is on a mission to be industry leaders in providing an overall experience that delights our clients. From the moment our Implementations team gets our client onboarded on our platform, our Customer Success team takes the lead in engaging our customers to ensure positive outcomes using Emotive. Product adoption, adding additional seats and services to contracts, and ultimately renewals will fall under the purview of our Customer Success team.</p>
<h2><strong class=" font-semibold">How You Will Contribute:</strong></h2>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Empower our customers to reach their goals using the Emotive Conversational Sales Platform, data-based strategy suggestions, and our partner network</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Own the entire customer lifecycle after onboarding, including renewals</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Engage a portfolio of clients and build personal relationships with key people in the organizations</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Identify and act on win-win opportunities for additional client investments</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Relay valuable feedback and insights from the market to the product team</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Deliver keynotes and webinars on different aspects of personalization</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Improve both customer facing and internal processes</span></li>
</ul>
<h2><strong class=" font-semibold">Skills You Will Bring:</strong></h2>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">3+ years of customer success or account management with a technical (SaaS) product</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Highly organized – a project management background is a plus</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">The ability to quickly build rapport with individuals and teams, naturally looking for ways to make processes easier</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Ability to understand the features and use cases of the Emotive platform</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Empathy for who you work with; you identify with their challenges and your desire to delight shines through in your communications</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">The capacity for creative problem solving</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Experience with advocating for your customers’ needs within our organization and driving to solutions</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">You can use data and statistics to identify patterns, using them for enriching your recommendations for process/product improvements</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Strong communication and interpersonal skills with the motivation to inspire both our clients and your teammates</span></li>
</ul>
<h2><strong class=" font-semibold">The Emotive Story</strong></h2>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">At Emotive, our vision is an internet that is more human. Since our launch in 2018, Emotive has become the product of choice for over 1,000 eCommerce companies to drive more sales and build more personal relationships with customers.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">We’re extraordinarily proud of the company we’ve built. We’re a driven, passionate, responsible group that values personal and professional growth equally. We take care of ourselves, our families, our customers, and one another. We believe in sustainable and diverse approaches to work and life, because optimizing for the long-term is the best path to success.</p>
<h2><strong class=" font-semibold">Diversity & Inclusion at Emotive</strong></h2>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Emotive is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">We are proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.</p>