Ad Operations Manager | Discord | Remote (United States)
Posted 2025-09-08
Remote, USA
Full Time
Immediate Start
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Discord is about giving people the power to create space to find belonging in their lives. We want to make it easier for you to talk regularly with the people you care about. We want you to build genuine relationships with your friends and communities close to home or around the world. Original, reliable, playful, and relatable. These are the values that connect our users and our employees at Discord.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">We are looking for an Ad Operations Manager to join as an early member of our sales and client success organization of the new Game Advertising and Marketing Solution business line at Discord. The ideal candidate for this role will be well grounded in the digital ad industry – campaign operations, ad technology, measurement, and analysis – at the same time seeking an opportunity to be part of our efforts to invent entirely new formats, technologies, and methodologies. Candidates who are experience and passionate about the gaming industry will be especially well-positioned to ensure success of our game developers and publishers.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">This role will be responsible for overseeing the planning, implementation, and optimization of client ad campaigns on Discord. This role requires a highly analytical and detail-oriented individual who has experience at effectively staging up and managing campaigns to ensure they meet client goals, troubleshooting operational and technical issues, analyzing campaign performance, and creating client-facing reports and actionable insights.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">What You’ll Be Doing</strong></p>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Work closely with Account Executives and Account Managers to gather, prioritize, and synthesize client goals and needs.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Develop the strategies and plans to execute, optimize and monitor digital ad campaigns on Discord based on client needs – including determining best ways to stage and traffic campaigns, gather creative assets, and implement ad tags and tracking.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Develop systems to ensure accurate implementation of campaign parameters – including dates, targeting, tracking, impression/reach goals, geographies, and budget level.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Work cross-functionally with Account Managers, Product Managers, and technical teams to determine best ways to optimize campaign outcomes and maximize ROI for clients – including technical troubleshooting and problem solving, as well A/B testing of messaging, creative, and targeting.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Synthesize campaign performance insights for internal stakeholders and clients that summarize campaign performance, trends, ROI, as well as actionable recommendations.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Serve as the point of contact and expert for Account Executives and Account Managers on best campaign practices and maximize likelihood of client success on Discord.</span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">What you should have</strong></p>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">8+ years of experience in digital advertising, ad operations, or related roles.</p>
<p></span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Demonstrated knowledge and experience with a broad variety of ad technologies, campaign operation methodologies, and ad tracking / measurement.</p>
<p></span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Successful track record of working with clients, understanding their needs, and delivering value.</p>
<p></span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Proficiency in all aspects of ad tracking including campaign staging, creative coordination, pacing, optimization, and troubleshooting.</p>
<p></span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Strong analytical proficiency with the ability to interpret data, generate insights, and make data-driven decisions.</p>
<p></span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Familiarity and insight into market trends and KPIs, such as performance viewability, brand safety, yield analysis, and audience extension.</p>
<p></span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Excellent communication and collaboration skills to work effectively in a fast changing environment with cross-functional teams.</p>
<p></span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><em>#LI-Remote</em></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><em>The US base salary range for this full-time position is $173,300 to $190,650 + equity + benefits. Our salary ranges are determined by role and level. Within the range, individual pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include equity, or benefits.</em></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Please see our Applicant and Candidate Privacy Policy for details regarding Discord’s collection and use of personal information relating to the application and recruitment process by clicking <a href="https://discord.com/terms/applicant-candidate-privacy-policy" target="_blank" class="break-all font-medium underline hover:opacity-75" rel="noopener noreferrer nofollow">here. </a></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Discord is an equal opportunity employer that believes diversity inspires creativity and innovation. We are committed to fostering an inclusive environment where employees can do their best work free of harassment or discrimination, regardless of race, ethnicity, religion, gender identity or expression, sexual orientation, age, disability, military status, or any other protected characteristics or identities. We encourage all candidates to apply for roles where they may make the most impact.</p>
<h4>About Us</h4>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Discord is a voice, video and text app that helps friends come together to hang out, have fun, and play games. With over 150 million monthly users, Discord has grown to become one of the most popular communications services in the world. Discord offers a premium subscription called Nitro that gives users special perks like higher quality streams and fun customizations.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">We’re working toward an inclusive world where no one feels like an outsider, where genuine human connection is a click, text chat, or voice call away. A place where everyone can find belonging. Challenging? Heck yes. Rewarding? Double heck yes. It’s a mission that gives us the chance to positively impact millions of people all over the world. <strong class=" font-semibold">So if this strikes a chord with you, come build belonging with us!</strong></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">We are looking for an Ad Operations Manager to join as an early member of our sales and client success organization of the new Game Advertising and Marketing Solution business line at Discord. The ideal candidate for this role will be well grounded in the digital ad industry – campaign operations, ad technology, measurement, and analysis – at the same time seeking an opportunity to be part of our efforts to invent entirely new formats, technologies, and methodologies. Candidates who are experience and passionate about the gaming industry will be especially well-positioned to ensure success of our game developers and publishers.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">This role will be responsible for overseeing the planning, implementation, and optimization of client ad campaigns on Discord. This role requires a highly analytical and detail-oriented individual who has experience at effectively staging up and managing campaigns to ensure they meet client goals, troubleshooting operational and technical issues, analyzing campaign performance, and creating client-facing reports and actionable insights.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">What You’ll Be Doing</strong></p>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Work closely with Account Executives and Account Managers to gather, prioritize, and synthesize client goals and needs.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Develop the strategies and plans to execute, optimize and monitor digital ad campaigns on Discord based on client needs – including determining best ways to stage and traffic campaigns, gather creative assets, and implement ad tags and tracking.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Develop systems to ensure accurate implementation of campaign parameters – including dates, targeting, tracking, impression/reach goals, geographies, and budget level.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Work cross-functionally with Account Managers, Product Managers, and technical teams to determine best ways to optimize campaign outcomes and maximize ROI for clients – including technical troubleshooting and problem solving, as well A/B testing of messaging, creative, and targeting.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Synthesize campaign performance insights for internal stakeholders and clients that summarize campaign performance, trends, ROI, as well as actionable recommendations.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Serve as the point of contact and expert for Account Executives and Account Managers on best campaign practices and maximize likelihood of client success on Discord.</span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">What you should have</strong></p>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">8+ years of experience in digital advertising, ad operations, or related roles.</p>
<p></span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Demonstrated knowledge and experience with a broad variety of ad technologies, campaign operation methodologies, and ad tracking / measurement.</p>
<p></span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Successful track record of working with clients, understanding their needs, and delivering value.</p>
<p></span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Proficiency in all aspects of ad tracking including campaign staging, creative coordination, pacing, optimization, and troubleshooting.</p>
<p></span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Strong analytical proficiency with the ability to interpret data, generate insights, and make data-driven decisions.</p>
<p></span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Familiarity and insight into market trends and KPIs, such as performance viewability, brand safety, yield analysis, and audience extension.</p>
<p></span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Excellent communication and collaboration skills to work effectively in a fast changing environment with cross-functional teams.</p>
<p></span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><em>#LI-Remote</em></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><em>The US base salary range for this full-time position is $173,300 to $190,650 + equity + benefits. Our salary ranges are determined by role and level. Within the range, individual pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include equity, or benefits.</em></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Please see our Applicant and Candidate Privacy Policy for details regarding Discord’s collection and use of personal information relating to the application and recruitment process by clicking <a href="https://discord.com/terms/applicant-candidate-privacy-policy" target="_blank" class="break-all font-medium underline hover:opacity-75" rel="noopener noreferrer nofollow">here. </a></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Discord is an equal opportunity employer that believes diversity inspires creativity and innovation. We are committed to fostering an inclusive environment where employees can do their best work free of harassment or discrimination, regardless of race, ethnicity, religion, gender identity or expression, sexual orientation, age, disability, military status, or any other protected characteristics or identities. We encourage all candidates to apply for roles where they may make the most impact.</p>
<h4>About Us</h4>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Discord is a voice, video and text app that helps friends come together to hang out, have fun, and play games. With over 150 million monthly users, Discord has grown to become one of the most popular communications services in the world. Discord offers a premium subscription called Nitro that gives users special perks like higher quality streams and fun customizations.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">We’re working toward an inclusive world where no one feels like an outsider, where genuine human connection is a click, text chat, or voice call away. A place where everyone can find belonging. Challenging? Heck yes. Rewarding? Double heck yes. It’s a mission that gives us the chance to positively impact millions of people all over the world. <strong class=" font-semibold">So if this strikes a chord with you, come build belonging with us!</strong></p>