Patient Communications Specialist | PaceMate | Remote (USA)

<p><strong>Location: </strong> US Locations; 100% Remote</p>



<p><strong>PaceMate™ Communications Specialist (full-time)</strong></p>



<p><em>Primary Location: All U.S. Locations (remote)</em></p>



<p><strong>JOB SUMMARY</strong></p>



<p>The PaceMate™ Patient Communications Specialist position is a customer facing role which supports both patients and cardiology clinic customers. The Patient Communication Specialist facilitates accurate, timely and smooth interactions within the PaceMate™ professional community.</p>



<p>PaceMate™, is a complete, fully automated, vendor-neutral software + expert-service solution, filtering data into clinically actionable information and providing customized alert triage 24/7/365, as well as automated coding and claim prep. Cloud-based. Secure. Compliant. For more information about PaceMate™, visit pacemate.com.</p>



<p>Joining the PaceMate™ Team means becoming a vital part of a group&nbsp;that is dedicated to using technology to benefit patients, caregivers, and hospital administrators while driving healthy turnkey solutions that identify lost revenues and inefficiencies.</p>



<p>PaceMate offers those employees working full-time a robust compensation and benefit package&nbsp;to include Health and Prescription coverage, Dental, Vision, Long-Term Disability, Short-Term Disability, AD&amp;D, Flexible Spending Account, Healthcare Savings Account, 401k Retirement Savings, Discount Program, Employee Assistance Program, Financial Wellness Program, Paid Time Off, Legal Insurance, Hospital Indemnity, Critical Illness, and Accident Coverage.</p>



<p><strong>ESSENTIAL FUNCTIONS</strong></p>



<ul class="wp-block-list">
<li>Demonstrates outstanding customer service skills, exhibiting kindness, patience, and empathy</li>



<li>Demonstrates excellent verbal, written, and electronic communication skills</li>



<li>Initiates, receives, and documents interactions with patients</li>



<li>Completes data entry and appointment scheduling in multiple information systems</li>



<li>Proactively monitors internal database for loss of patient connectivity to home/remote monitoring</li>



<li>Facilitates patient connectivity with home monitoring equipment, issues appointment reminders, and helps patients troubleshoot home monitoring equipment</li>



<li>Demonstrates ability to multi-task, organize, and prioritize work autonomously</li>



<li>Collaborates with internal departments to meet customer’s needs</li>



<li>Assists leadership with projects as directed</li>
</ul>



<p><strong>EDUCATION, TRAINING, AND EXPERIENCE</strong></p>



<ul class="wp-block-list">
<li>High school diploma/GED required; College or technical degree, health care-related certification and or equivalent experience preferred</li>



<li>Ability to always remain professional and courteous with customers</li>



<li>Basic cardiology knowledge, cardiology,&nbsp;electrophysiology, or cardiac device experience preferred</li>



<li>Excellent internet and technology skills required; Experience with EHR (Electronic Health Record) and or Remote Monitoring website data entry and scheduling tools preferred</li>



<li>Experience working effectively and productively within a remote environment preferred</li>



<li>Flexibility to work occasional evenings, holidays, and weekends as needed</li>
</ul>



<p><strong>Company Description:</strong>&nbsp;PaceMate™, is a complete, fully automated, vendor-neutral software + expert-service solution, filtering data into clinically actionable information and providing customized alert triage 24/7/365, as well as automated coding and claim prep. Cloud-based. Secure. Compliant. For more information about PaceMate™, visit pacemate.com.</p>



<p><strong>REQUIRED EQUIPMENT</strong></p>



<ul class="wp-block-list">
<li>Must have access to stable, reliable internet access</li>
</ul>



<p><strong>REPORTING RELATIONSHIPS</strong></p>



<p><strong>Supervised by</strong>: Director, Communications Team<br><strong>Supervises</strong>: None</p>



<p><strong>Location</strong>: US Locations Only</p>