Technical Consultant | PerfectServe | Remote (United States)
Posted 2025-09-08
Remote, USA
Full Time
Immediate Start
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">What is PerfectServe?</strong></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">PerfectServe offers best in KLAS assets in three categories: clinical communications, scheduling, and patient engagement solutions. PerfectServe is featured on this year’s Inc 5000 list, which profiles the fastest-growing private companies in America. We have seen an 88% growth rate over the past three years and need strong team members to help us continue to grow!</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">PerfectServe’s mission is to accelerate speed to care by optimizing provider schedules and dynamically routing messages to the right person at the right time in any care setting; advancing patient care and clinical workflows.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">By joining PerfectServe, you will have the unique opportunity to come alongside us as we further our vision of putting all of these solutions together to provide optimal patient outcomes and faster patient care interventions. By improving speed to care and cross-continuum communication, we save lives, reduce length of stay, minimize re-admissions, and bring joy back to caregivers.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">We have an incredible portfolio of customers, with new ones recognizing the value of our solutions and joining the PerfectServe family every day.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">Why PerfectServe needs YOU!</strong></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">We are looking to add more consultative muscle to our Lightning Bolt provider scheduling team to ensure we’re able to identify customer pain points and apply our technology to alleviate those issues. We need top talent to deliver world class onboarding, support and relationship management experiences.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">What You’ll Do:</strong></p>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Develop and maintain product expertise and a deep understanding of our clients and their workflows</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Onboard and train new clients through remote and onsite delivery; analyzing their scheduling requirements and configuring the software to streamline their workflows</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Use your analytical and troubleshooting skills to provide continued support for clients regarding potential issues with configuration and advise on corrective steps</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Build trusting relationships, drive high levels of end-user satisfaction and ensure the client is maximizing the value of their Lightning Bolt investment, e.g., executive sponsors, department/service line directors and key strategic practices</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Identify, develop, and share best practices that enable clients to achieve their business goals and objectives</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Serve as the voice of the client and an advocate for end users within the Lightning Bolt organization</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Collaborate with Project Managers, Account Executives, Customer Success Managers, and others within the organization to deliver the best possible solutions to meet client needs</span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">What You Bring to the Team:</strong></p>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Ability to quickly learn the Lightning Bolt product and apply your knowledge with our clients</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Troubleshooting, analytical, and problem solving skills</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Demonstrated, strong interpersonal skills and the ability to establish and maintain relationships</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Ability to quickly think through novel challenges, juggle multiple tasks in high-pressure situations, and drive process change</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Strong work ethic</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">1+ years experience in a software implementation role</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Bonus: experience with SQL or other relational databases</span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">This is a remote position with PST working hours.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Candidates must be located within the US or Canada and willing to participate in a 24/7 on-call rotation.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><a href="https://www.perfectserve.com/" target="_blank" class="break-all font-medium underline hover:opacity-75" rel="noopener noreferrer nofollow">PerfectServe</a> offers unified healthcare communication solutions to help physicians, nurses, and care team members provide exceptional patient care. PerfectServe’s cloud-based solutions enhance patient safety and reduce provider burnout by automating workflows, speeding time to treatment, optimizing shift schedules, empowering nurse mobility, and engaging patients in their own care.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">PerfectServe offers best in KLAS assets in three categories: clinical communications, scheduling, and patient engagement solutions. PerfectServe is featured on this year’s Inc 5000 list, which profiles the fastest-growing private companies in America. We have seen an 88% growth rate over the past three years and need strong team members to help us continue to grow!</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">PerfectServe’s mission is to accelerate speed to care by optimizing provider schedules and dynamically routing messages to the right person at the right time in any care setting; advancing patient care and clinical workflows.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">By joining PerfectServe, you will have the unique opportunity to come alongside us as we further our vision of putting all of these solutions together to provide optimal patient outcomes and faster patient care interventions. By improving speed to care and cross-continuum communication, we save lives, reduce length of stay, minimize re-admissions, and bring joy back to caregivers.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">We have an incredible portfolio of customers, with new ones recognizing the value of our solutions and joining the PerfectServe family every day.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">Why PerfectServe needs YOU!</strong></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">We are looking to add more consultative muscle to our Lightning Bolt provider scheduling team to ensure we’re able to identify customer pain points and apply our technology to alleviate those issues. We need top talent to deliver world class onboarding, support and relationship management experiences.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">What You’ll Do:</strong></p>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Develop and maintain product expertise and a deep understanding of our clients and their workflows</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Onboard and train new clients through remote and onsite delivery; analyzing their scheduling requirements and configuring the software to streamline their workflows</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Use your analytical and troubleshooting skills to provide continued support for clients regarding potential issues with configuration and advise on corrective steps</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Build trusting relationships, drive high levels of end-user satisfaction and ensure the client is maximizing the value of their Lightning Bolt investment, e.g., executive sponsors, department/service line directors and key strategic practices</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Identify, develop, and share best practices that enable clients to achieve their business goals and objectives</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Serve as the voice of the client and an advocate for end users within the Lightning Bolt organization</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Collaborate with Project Managers, Account Executives, Customer Success Managers, and others within the organization to deliver the best possible solutions to meet client needs</span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">What You Bring to the Team:</strong></p>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Ability to quickly learn the Lightning Bolt product and apply your knowledge with our clients</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Troubleshooting, analytical, and problem solving skills</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Demonstrated, strong interpersonal skills and the ability to establish and maintain relationships</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Ability to quickly think through novel challenges, juggle multiple tasks in high-pressure situations, and drive process change</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Strong work ethic</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">1+ years experience in a software implementation role</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Bonus: experience with SQL or other relational databases</span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">This is a remote position with PST working hours.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Candidates must be located within the US or Canada and willing to participate in a 24/7 on-call rotation.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><a href="https://www.perfectserve.com/" target="_blank" class="break-all font-medium underline hover:opacity-75" rel="noopener noreferrer nofollow">PerfectServe</a> offers unified healthcare communication solutions to help physicians, nurses, and care team members provide exceptional patient care. PerfectServe’s cloud-based solutions enhance patient safety and reduce provider burnout by automating workflows, speeding time to treatment, optimizing shift schedules, empowering nurse mobility, and engaging patients in their own care.</p>