Field Service Engineer I | Element Biosciences | Remote (United States)
Posted 2025-09-08
Remote, USA
Full Time
Immediate Start
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">At Element Biosciences, we are passionate about our mission to develop high performing products to study genomics with unprecedented flexibility and quality that enable researchers to better understand biology for the improvement of global health. We have built a highly efficient product-driven organization where employees can learn, grow, and thrive in a challenging but encouraging environment. We are committed to scientific integrity, collegiality, honesty, objectivity, and openness.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">We are seeking an experienced <strong class=" font-semibold">Field Service Engineer I</strong> who will play a pivotal role supporting our growing customer base in the Bay Area. This is an incredible opportunity for someone who is passionate about customer support and winning for the team. We are looking for candidates with a solid background in the NGS industry. Experience with troubleshooting issues with complex laboratory equipment involving chemistry, software and hardware is a must. This role will report to the Manager, Field Service Engineering and will be a remote role based in the Bay Area.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">If you possess the following and want to make a meaningful impact, we invite you to explore this role.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">Essential Functions and Responsibilities:</strong></p>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Providing onsite installation, qualification, upgrades, repairs and preventative maintenance service on next generation sequencers</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Identifying root causes and resolving product issues in the field</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Collaborating with internal partners to resolve customer issues and improve processes</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Interacting with customers to offer and assist in service contract sales and other service products</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Assessing maintenance/service needs and implementing a plan of action for instrument service</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Displaying professionalism, understanding, tact and technical knowledge in all customer interactions</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Implementing and following policies that pertain to the handling of spare parts: ordering, usage, returns, physical count, car stock management, etc.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Utilizing service CRM software to accurately document work in a timely manner</span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">Education and Experience:</strong></p>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Associate or Bachelor Degree with 6+ years of relevant experience in engineering, physics, biology, chemistry or related field (or equivalent combination of education and industry experience)</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Experience with NGS sequencing instrument and sequencing run set up preferred</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Ability to troubleshoot issues with complex laboratory equipment involving chemistry, software and hardware</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Commercial experience is desired, to include direct selling of products and service contracts</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Proven track record of working on teams that have taken products from concept to market</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Experience developing or servicing scientific instrumentation involving optics, fluid handling and thermal systems.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Experience with multiple full life cycle product launches preferred</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Proficient with data collection and analysis tools (eg: in MATLAB, Python, C++ or Java) preferred</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Experience with fluorescence microscopy helpful</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Excellent verbal and written communications skills, including technical writing abilities.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Must be flexible in working hours as this position may require customer support during non-regular business hours</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Demonstrated account management skills preferred</span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">Physical Requirements:</strong></p>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Frequently moves boxes weighing up to 20 pounds</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Must be flexible in working hours as this position may require customer support during non-regular business hours</span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">Location:</strong></p>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Remote – Bay Area</span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">Travel:</strong></p>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Domestic travel up to 80%</span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">J</strong> <strong class=" font-semibold">ob Type:</strong></p>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Full-time/Non-exempt</span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">Base Compensation Pay Range:</strong></p>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">$91,000 – $111,000</p>
<p></span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><em>In addition to base compensation noted above, you will be eligible for stock options, discretionary annual bonus, no cost health insurance plans, 401k with company match, and flexible paid time off.</em></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><em>Please note: Base compensation will depend on multiple factors, including geographic location, qualifications, and experience.</em></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">We foster an environment such that all people are afforded the freedom to pursue their passions without regard to race, color, religion, national or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status or any other characteristics protected by law.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">We are seeking an experienced <strong class=" font-semibold">Field Service Engineer I</strong> who will play a pivotal role supporting our growing customer base in the Bay Area. This is an incredible opportunity for someone who is passionate about customer support and winning for the team. We are looking for candidates with a solid background in the NGS industry. Experience with troubleshooting issues with complex laboratory equipment involving chemistry, software and hardware is a must. This role will report to the Manager, Field Service Engineering and will be a remote role based in the Bay Area.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">If you possess the following and want to make a meaningful impact, we invite you to explore this role.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">Essential Functions and Responsibilities:</strong></p>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Providing onsite installation, qualification, upgrades, repairs and preventative maintenance service on next generation sequencers</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Identifying root causes and resolving product issues in the field</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Collaborating with internal partners to resolve customer issues and improve processes</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Interacting with customers to offer and assist in service contract sales and other service products</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Assessing maintenance/service needs and implementing a plan of action for instrument service</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Displaying professionalism, understanding, tact and technical knowledge in all customer interactions</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Implementing and following policies that pertain to the handling of spare parts: ordering, usage, returns, physical count, car stock management, etc.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Utilizing service CRM software to accurately document work in a timely manner</span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">Education and Experience:</strong></p>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Associate or Bachelor Degree with 6+ years of relevant experience in engineering, physics, biology, chemistry or related field (or equivalent combination of education and industry experience)</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Experience with NGS sequencing instrument and sequencing run set up preferred</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Ability to troubleshoot issues with complex laboratory equipment involving chemistry, software and hardware</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Commercial experience is desired, to include direct selling of products and service contracts</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Proven track record of working on teams that have taken products from concept to market</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Experience developing or servicing scientific instrumentation involving optics, fluid handling and thermal systems.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Experience with multiple full life cycle product launches preferred</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Proficient with data collection and analysis tools (eg: in MATLAB, Python, C++ or Java) preferred</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Experience with fluorescence microscopy helpful</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Excellent verbal and written communications skills, including technical writing abilities.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Must be flexible in working hours as this position may require customer support during non-regular business hours</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Demonstrated account management skills preferred</span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">Physical Requirements:</strong></p>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Frequently moves boxes weighing up to 20 pounds</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Must be flexible in working hours as this position may require customer support during non-regular business hours</span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">Location:</strong></p>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Remote – Bay Area</span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">Travel:</strong></p>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Domestic travel up to 80%</span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">J</strong> <strong class=" font-semibold">ob Type:</strong></p>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Full-time/Non-exempt</span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">Base Compensation Pay Range:</strong></p>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">$91,000 – $111,000</p>
<p></span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><em>In addition to base compensation noted above, you will be eligible for stock options, discretionary annual bonus, no cost health insurance plans, 401k with company match, and flexible paid time off.</em></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><em>Please note: Base compensation will depend on multiple factors, including geographic location, qualifications, and experience.</em></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">We foster an environment such that all people are afforded the freedom to pursue their passions without regard to race, color, religion, national or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status or any other characteristics protected by law.</p>