Senior Account Executive | Intradiem | Remote (United States)
Posted 2025-09-08
Remote, USA
Full Time
Immediate Start
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">Intradiem’s intelligent automation solution for customer service teams is reinventing customer service for everyone.</strong></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">Who We Are</strong></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Intradiem is a technology company on a mission to reinvent customer service through automation.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">What We Do</strong></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">We develop innovative, AI-powered Intelligent Automation solutions for contact center and back-office teams. Our solutions currently support hundreds of thousands of customer service agents for brand-name organizations, powering hundreds of millions of automated actions saving customers tens of millions each year.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">How We Work</strong></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">We take a “problem-out” approach, asking customers to help us understand their business problems, exploring potential solutions together, incorporating their feedback, and releasing solutions that solve those problems.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">Our Culture</strong></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">We take a “people-first” approach, treating employees, customers and each other with the dignity and respect we all deserve. Intradiem employees enjoy a family-first culture, transparent leadership, and unfettered growth opportunities.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">Our Values</strong></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">We believe in service, encouraging our employees to contribute time and energy to causes that help improve the people and communities in which they live and work. We are guided by three core values:</p>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200"><strong class=" font-semibold">Servant’s Heart</strong>—caring enough about other people to understand what their problems are and placing the needs of colleagues, customers, and others over personal objectives.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200"><strong class=" font-semibold">Craftsman’s Attitude</strong>—taking pride in the work we do and creating solutions that really solve the problem at hand (and trying again if the first attempt doesn’t do the trick).</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200"><strong class=" font-semibold">Revolutionary Spirit</strong>—leaving the world a better place than it was when we found it, and doing things we would be proud to brag about to our grandchildren.</span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">Your Role:</strong></p>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Responsible for planning, developing and executing proven sales strategies against assigned accounts, to meet an established quota.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Close new logo business in assigned accounts to achieve quota.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Research assigned accounts and develop structured and well thought out organizational charts and target contacts by target persona.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Develop and execute plans to create awareness, engagement and opportunities within target accounts.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Understand the customer’s contact center vision, business plan, roadmap and align Intradiem’s use cases to meet customer needs.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Develop and foster relationships with key decision makers and contact center leaders and demonstrate contact center and Intradiem solution value competency and expertise.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Conduct interactive discovery meetings and align Intradiem’s value with the target account’s priorities and challenges, while positioning Intradiem as a strategic partner.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Coordinate complex sales cycles and employ effective team selling strategies to gain budget, priority and momentum across a range of sponsors and stakeholders, including contact center, executives and IT.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Partner with and help multiple sponsors and stakeholders overcome internal obstacles, blockers and objectives to successfully help them purchase Intradiem’s solution.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Be competent regarding contact center operations and Intradiem’s solution, vision and roadmap.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Manage a new bookings quota and participate in account planning and forecast reviews.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Travel up to 25%.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Conduct all business in accordance with Intradiem’s policies and procedures.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Perform all other duties as assigned.</span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">Your Background:</strong></p>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Bachelor’s degree in Business, Sales, or a related field.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">4-8 years of SaaS or service sales experience.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Proven success in an enterprise software sales environment, with excellent sales, negotiation and objection handling skills.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Demonstrated advanced sales, market research and business skills.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Customer oriented with proven ability to sell value through a Consultative Selling approach.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Demonstrated ability to understand sales barriers and overcome hurdles to close business.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Effective verbal and written communication skills with the ability to credibly present recommendations at senior levels in the organization.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Motivated, goal oriented with the proven ability to work with minimal direction and maintain a high level of collaboration across internal teams.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Possesses a high degree of honesty, integrity and ability to maintain confidentiality.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Organizational and follow up skills, problem solving and analytical skills.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">A proven track record of exceeding quota.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Open-minded, love to learn, grow and improve every day.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Cross-functional, team player – people like working with you.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Self-motivated, confident, proactive, and highly organized.</span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">Work Authorization:</strong><em>Candidates for positions with Intradiem must be legally authorized to work in the United States. Verification of identity and employment eligibility will be required during onboarding.</em></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><em>Intradiem is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.</em></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">Who We Are</strong></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Intradiem is a technology company on a mission to reinvent customer service through automation.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">What We Do</strong></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">We develop innovative, AI-powered Intelligent Automation solutions for contact center and back-office teams. Our solutions currently support hundreds of thousands of customer service agents for brand-name organizations, powering hundreds of millions of automated actions saving customers tens of millions each year.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">How We Work</strong></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">We take a “problem-out” approach, asking customers to help us understand their business problems, exploring potential solutions together, incorporating their feedback, and releasing solutions that solve those problems.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">Our Culture</strong></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">We take a “people-first” approach, treating employees, customers and each other with the dignity and respect we all deserve. Intradiem employees enjoy a family-first culture, transparent leadership, and unfettered growth opportunities.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">Our Values</strong></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">We believe in service, encouraging our employees to contribute time and energy to causes that help improve the people and communities in which they live and work. We are guided by three core values:</p>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200"><strong class=" font-semibold">Servant’s Heart</strong>—caring enough about other people to understand what their problems are and placing the needs of colleagues, customers, and others over personal objectives.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200"><strong class=" font-semibold">Craftsman’s Attitude</strong>—taking pride in the work we do and creating solutions that really solve the problem at hand (and trying again if the first attempt doesn’t do the trick).</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200"><strong class=" font-semibold">Revolutionary Spirit</strong>—leaving the world a better place than it was when we found it, and doing things we would be proud to brag about to our grandchildren.</span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">Your Role:</strong></p>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Responsible for planning, developing and executing proven sales strategies against assigned accounts, to meet an established quota.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Close new logo business in assigned accounts to achieve quota.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Research assigned accounts and develop structured and well thought out organizational charts and target contacts by target persona.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Develop and execute plans to create awareness, engagement and opportunities within target accounts.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Understand the customer’s contact center vision, business plan, roadmap and align Intradiem’s use cases to meet customer needs.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Develop and foster relationships with key decision makers and contact center leaders and demonstrate contact center and Intradiem solution value competency and expertise.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Conduct interactive discovery meetings and align Intradiem’s value with the target account’s priorities and challenges, while positioning Intradiem as a strategic partner.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Coordinate complex sales cycles and employ effective team selling strategies to gain budget, priority and momentum across a range of sponsors and stakeholders, including contact center, executives and IT.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Partner with and help multiple sponsors and stakeholders overcome internal obstacles, blockers and objectives to successfully help them purchase Intradiem’s solution.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Be competent regarding contact center operations and Intradiem’s solution, vision and roadmap.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Manage a new bookings quota and participate in account planning and forecast reviews.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Travel up to 25%.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Conduct all business in accordance with Intradiem’s policies and procedures.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Perform all other duties as assigned.</span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">Your Background:</strong></p>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Bachelor’s degree in Business, Sales, or a related field.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">4-8 years of SaaS or service sales experience.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Proven success in an enterprise software sales environment, with excellent sales, negotiation and objection handling skills.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Demonstrated advanced sales, market research and business skills.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Customer oriented with proven ability to sell value through a Consultative Selling approach.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Demonstrated ability to understand sales barriers and overcome hurdles to close business.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Effective verbal and written communication skills with the ability to credibly present recommendations at senior levels in the organization.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Motivated, goal oriented with the proven ability to work with minimal direction and maintain a high level of collaboration across internal teams.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Possesses a high degree of honesty, integrity and ability to maintain confidentiality.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Organizational and follow up skills, problem solving and analytical skills.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">A proven track record of exceeding quota.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Open-minded, love to learn, grow and improve every day.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Cross-functional, team player – people like working with you.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Self-motivated, confident, proactive, and highly organized.</span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">Work Authorization:</strong><em>Candidates for positions with Intradiem must be legally authorized to work in the United States. Verification of identity and employment eligibility will be required during onboarding.</em></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><em>Intradiem is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.</em></p>