Account Manager | Roofr | Remote (Canada)
Posted 2025-09-08
Remote, USA
Full Time
Immediate Start
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">We’re growing quickly, and we’re looking for exceptional people to join us on this incredible journey.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">We are obsessed with building the most trusted roofing platform in the world so our customers can power their growth with intelligence. Roofr is the all-in-one sales toolbox for roofers, including instant customizable aerial roof measurements with a drone, satellite, or blueprints imagery! In addition, our clients have the ability to immediately create visually stunning, robust and automated proposals that help create a great client experience leading to a higher close rate. Our future roadmap is clear and filled with exciting products such as payment processing, consumer financing, workflow automation, and more!</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Our Mission is to ensure every family has access to protect their home with an affordable roof. We have an amazing culture, great founders, and strong financials. This is a great opportunity to be a part of an extraordinary start-up that is already successful, yet early enough to offer its team members significant growth, equity, and an opportunity to make an impact.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Roofr is building our Account Management team and we are looking for mid-level Account Manager to help us shape and execute a scalable value-focused customer success strategy. We work with hundreds of new customers each month and offer several products to help our customers as they grow. We are looking for a customer-centric, results-oriented AM to join our team and help us help our customers. Retention, churn prevention, upselling, and cross-selling are the name of the game but always with the customer’s best interest at heart.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">What You’ll Get to Do:</strong></p>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Drive and execute strategies to expand existing customer accounts, identifying upsell and cross-sell opportunities to maximize revenue growth</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Develop and maintain strong relationships with key stakeholders within customer organizations, including owners, admins, and end-users</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Understand customers’ business goals, challenges, and objectives, and align them with our SaaS solution to drive maximum value and ROI</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Conduct regular check-ins and proactive outreach to ensure customers are achieving their desired outcomes and driving value from our product</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Identify and address any customer concerns, issues, or roadblocks, escalating when necessary to ensure timely resolution</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Collaborate closely with cross-functional teams such as Sales, Product, and Support to advocate for customers, provide feedback, and drive product enhancements</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Conduct product demonstrations, training sessions, and workshops to educate customers on best practices, new features, and product updates</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Develop and execute strategic account plans, including renewal and expansion strategies, to maximize customer retention and growth</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Monitor and analyze customer usage data, adoption metrics to identify trends, opportunities, and risks</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Prepare and deliver regular business reviews to customers, showcasing their success metrics, product usage, and identifying areas for improvement or optimization</span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">What You’ll Bring to the Role:</strong></p>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">4+ years of experience in Account Management, Customer Success, Customer Retention or Consulting experience</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Strong understanding of SaaS business models, customer lifecycle, and customer success principles</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Excellent communication and presentation skills, including both written and verbal, phone, email, and video meeting and webinars</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Ability to build rapport quickly, and to adapt relationships based on customer needs and engagement</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Highly self motivated with a demonstrated ability to work autonomously and take initiative in managing a high volume of customer accounts (500+) and prioritizing tasks effectively</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Strong critical thinking, analytical and problem solving abilities</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Capable of meeting strict deadlines</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Able to work independently as well as part of a team</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Experience in upselling & cross selling</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Experience in a SaaS company</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Experience in an early stage, high velocity startup environment</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Tech Savvy</span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">Bonus Points:</strong></p>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Experience in the construction technology space and/or experience in the roofing industry</span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">🏠 What we offer:</strong></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">🏝️ Vacation/Paid Time Off:</strong></p>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">1st week of employment is mandatory PTO! Start your journey with Roofr by decompressing and recharging – we will see you in week 2!</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">1 Friday off per month (we call those our laundry days!)</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Company wide paid shutdown for the week between Christmas and New Years</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Flexible time off</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Medical, dental and vision insurance premiums for employees and their dependents</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Generous Parental Leave policy</span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">🤝 Perks:</strong></p>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">We host 2 retreats per year and great team building activities</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Ample learning and development opportunities to continue growing your career</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Home office setup reimbursement</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Remote first culture</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Weekly Friday paydays!</span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><em>At Roofr, we celebrate individuality and uniqueness. Roofr is proud to be an equal opportunity employer. We are committed to building an organization that empowers inclusion and diversity. We encourage candidates and employees to be true to themselves and express all aspects of their identities. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.</em></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">_<em><strong class=" font-semibold">IMPORTANT NOTICE:</strong> Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site ([https://boards.greenhouse.io/roofr>). Please be cautious of job offers that come from non-company email addresses (@roofr.com), instant messaging platforms, or unsolicited calls.</em></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">We are obsessed with building the most trusted roofing platform in the world so our customers can power their growth with intelligence. Roofr is the all-in-one sales toolbox for roofers, including instant customizable aerial roof measurements with a drone, satellite, or blueprints imagery! In addition, our clients have the ability to immediately create visually stunning, robust and automated proposals that help create a great client experience leading to a higher close rate. Our future roadmap is clear and filled with exciting products such as payment processing, consumer financing, workflow automation, and more!</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Our Mission is to ensure every family has access to protect their home with an affordable roof. We have an amazing culture, great founders, and strong financials. This is a great opportunity to be a part of an extraordinary start-up that is already successful, yet early enough to offer its team members significant growth, equity, and an opportunity to make an impact.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Roofr is building our Account Management team and we are looking for mid-level Account Manager to help us shape and execute a scalable value-focused customer success strategy. We work with hundreds of new customers each month and offer several products to help our customers as they grow. We are looking for a customer-centric, results-oriented AM to join our team and help us help our customers. Retention, churn prevention, upselling, and cross-selling are the name of the game but always with the customer’s best interest at heart.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">What You’ll Get to Do:</strong></p>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Drive and execute strategies to expand existing customer accounts, identifying upsell and cross-sell opportunities to maximize revenue growth</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Develop and maintain strong relationships with key stakeholders within customer organizations, including owners, admins, and end-users</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Understand customers’ business goals, challenges, and objectives, and align them with our SaaS solution to drive maximum value and ROI</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Conduct regular check-ins and proactive outreach to ensure customers are achieving their desired outcomes and driving value from our product</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Identify and address any customer concerns, issues, or roadblocks, escalating when necessary to ensure timely resolution</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Collaborate closely with cross-functional teams such as Sales, Product, and Support to advocate for customers, provide feedback, and drive product enhancements</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Conduct product demonstrations, training sessions, and workshops to educate customers on best practices, new features, and product updates</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Develop and execute strategic account plans, including renewal and expansion strategies, to maximize customer retention and growth</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Monitor and analyze customer usage data, adoption metrics to identify trends, opportunities, and risks</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Prepare and deliver regular business reviews to customers, showcasing their success metrics, product usage, and identifying areas for improvement or optimization</span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">What You’ll Bring to the Role:</strong></p>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">4+ years of experience in Account Management, Customer Success, Customer Retention or Consulting experience</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Strong understanding of SaaS business models, customer lifecycle, and customer success principles</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Excellent communication and presentation skills, including both written and verbal, phone, email, and video meeting and webinars</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Ability to build rapport quickly, and to adapt relationships based on customer needs and engagement</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Highly self motivated with a demonstrated ability to work autonomously and take initiative in managing a high volume of customer accounts (500+) and prioritizing tasks effectively</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Strong critical thinking, analytical and problem solving abilities</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Capable of meeting strict deadlines</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Able to work independently as well as part of a team</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Experience in upselling & cross selling</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Experience in a SaaS company</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Experience in an early stage, high velocity startup environment</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Tech Savvy</span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">Bonus Points:</strong></p>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Experience in the construction technology space and/or experience in the roofing industry</span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">🏠 What we offer:</strong></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">🏝️ Vacation/Paid Time Off:</strong></p>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">1st week of employment is mandatory PTO! Start your journey with Roofr by decompressing and recharging – we will see you in week 2!</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">1 Friday off per month (we call those our laundry days!)</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Company wide paid shutdown for the week between Christmas and New Years</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Flexible time off</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Medical, dental and vision insurance premiums for employees and their dependents</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Generous Parental Leave policy</span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">🤝 Perks:</strong></p>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">We host 2 retreats per year and great team building activities</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Ample learning and development opportunities to continue growing your career</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Home office setup reimbursement</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Remote first culture</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Weekly Friday paydays!</span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><em>At Roofr, we celebrate individuality and uniqueness. Roofr is proud to be an equal opportunity employer. We are committed to building an organization that empowers inclusion and diversity. We encourage candidates and employees to be true to themselves and express all aspects of their identities. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.</em></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">_<em><strong class=" font-semibold">IMPORTANT NOTICE:</strong> Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site ([https://boards.greenhouse.io/roofr>). Please be cautious of job offers that come from non-company email addresses (@roofr.com), instant messaging platforms, or unsolicited calls.</em></p>