Customer Success Advocate | LastPass | Remote (Portugal)
Posted 2025-09-08
Remote, USA
Full Time
Immediate Start
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">About LastPass</strong><br />
<!-- -->LastPass is a leader in password and identity management, making it easier to log into life and work. Trusted by 100,000 businesses and millions of users, LastPass combines advanced security with effortless access for individuals, families, small business owners, and enterprise professionals. With LastPass, important credentials are protected and private – and always within reach.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">We welcome new ideas, support your growth, and recognize your value, if this aligns with what you are looking for in your next career move, Join Us!</strong></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">LastPass is looking for a French Speaking Customer Success Advocate:</strong></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">The Digital Customer Success Advocate is passionate about helping customers gain maximum value from the solutions they have purchased. We are seeking a self-motivated individual with excellent English and French communication skills. As a Digital CSA, you will work with a team to deliver on-demand and proactive outreach to a pool of global customers to drive deployment, adoption, utilization, and retention of LastPass products.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">If you are passionate about complex problem solving and motivated by scale, then this is the role for you!</strong></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">Who will you work with?</strong></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">As a Digital Customer Success Advocate (CSA), you will collaborate with a diverse and talented team. Your interactions will span various departments, including Sales, Marketing, Technical Support, Renewals, Product, Engineering, and Professional Services.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">What are some of the exciting challenges you will be working on?</strong></p>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Manage a pool of accounts to drive retention, revenue growth, and customer satisfaction.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Handle a queue of inbound customer inquiries and provide guidance to increase deployment, adoption, utilization, and retention.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Identify incremental opportunities within the customer environment that promote deeper adoption, utilization, and expansion.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Oversee ongoing management and retention, including reporting and analysis on utilization, risk evaluation, and other relevant information.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Ability to influence customers and others to create a sense of urgency.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Influence at all organizational levels and develop credibility with senior management (both internal and customer).</span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">What does it take to work at LastPass?</strong></p>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Customer-focused – everything we do revolves around the customer!</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Experience in customer success, customer support, or account management.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Excellent communication, interpersonal, and writing skills.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Advanced French knowledge.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Data-driven approach to problem-solving.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Demonstrate excellent time management skills and thrive in a high-velocity and high-volume environment.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Understanding of customer relationship management tools and technologies.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Ability to analyze data and transform it into meaningful information, with the skill to modify content appropriately to match customer needs and key metrics.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Ability to adapt and work efficiently in a rapidly changing environment; willingness to be an active participant in a team setting and manage multiple simultaneous projects.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Self-motivated with a strong desire to succeed and grow as the organization grows.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Proficiency in using Microsoft Office (Word, Excel, Outlook, PowerPoint).</span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">It’s great, but not required:</strong></p>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Experience working in Customer Success organizations with digital and scaled Customer Success Managers (CSMs).</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Proficiency in using Salesforce.com and Gainsight.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Knowledge of LastPass solutions.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Proficiency in additional languages.</span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">Why LastPass?</strong></p>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Market-leading password manager</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">High-growth, collaborative environment with inclusive teams</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Remote first culture</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Competitive compensation</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Flexible Paid time off policies including but not limited to: Monthly self-care days (12 extra paid days off annually), volunteering days</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Generous Parental leave</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Comprehensive health coverage, dependents included</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Home office setup support</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">LastPass families free account up to 5 members</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Continuous learning and development opportunities</span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold"><em>Unlock your potential with us – your skills, experience, and unique perspective matter more than just checking the boxes. Apply today, and let’s build the future together!</em></strong></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">We’re building an inclusive community that reflects the people of all races, genders, sexual orientations, national origins, backgrounds, and perspectives who share our world.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">For all US based jobs please review our <a href="https://www.lastpass.com/-/media/b839b4f6c9834080a07c23be15c11159.pdf" target="_blank" class="break-all font-medium underline hover:opacity-75" rel="noopener noreferrer nofollow">Applicant Privacy Notice</a></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">For all EU based jobs please review our <a href="https://www.lastpass.com/-/media/f26b8d18efa74d3cb25a262c8bd523a9.pdf" target="_blank" class="break-all font-medium underline hover:opacity-75" rel="noopener noreferrer nofollow">Candidate Privacy Notice </a></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Please review our <a href="https://www.lastpass.com/-/media/f62849a2f1644911b4369d23a0206e05.pdf" target="_blank" class="break-all font-medium underline hover:opacity-75" rel="noopener noreferrer nofollow">CCPA Notice</a></p>
<!-- -->LastPass is a leader in password and identity management, making it easier to log into life and work. Trusted by 100,000 businesses and millions of users, LastPass combines advanced security with effortless access for individuals, families, small business owners, and enterprise professionals. With LastPass, important credentials are protected and private – and always within reach.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">We welcome new ideas, support your growth, and recognize your value, if this aligns with what you are looking for in your next career move, Join Us!</strong></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">LastPass is looking for a French Speaking Customer Success Advocate:</strong></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">The Digital Customer Success Advocate is passionate about helping customers gain maximum value from the solutions they have purchased. We are seeking a self-motivated individual with excellent English and French communication skills. As a Digital CSA, you will work with a team to deliver on-demand and proactive outreach to a pool of global customers to drive deployment, adoption, utilization, and retention of LastPass products.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">If you are passionate about complex problem solving and motivated by scale, then this is the role for you!</strong></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">Who will you work with?</strong></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">As a Digital Customer Success Advocate (CSA), you will collaborate with a diverse and talented team. Your interactions will span various departments, including Sales, Marketing, Technical Support, Renewals, Product, Engineering, and Professional Services.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">What are some of the exciting challenges you will be working on?</strong></p>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Manage a pool of accounts to drive retention, revenue growth, and customer satisfaction.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Handle a queue of inbound customer inquiries and provide guidance to increase deployment, adoption, utilization, and retention.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Identify incremental opportunities within the customer environment that promote deeper adoption, utilization, and expansion.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Oversee ongoing management and retention, including reporting and analysis on utilization, risk evaluation, and other relevant information.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Ability to influence customers and others to create a sense of urgency.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Influence at all organizational levels and develop credibility with senior management (both internal and customer).</span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">What does it take to work at LastPass?</strong></p>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Customer-focused – everything we do revolves around the customer!</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Experience in customer success, customer support, or account management.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Excellent communication, interpersonal, and writing skills.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Advanced French knowledge.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Data-driven approach to problem-solving.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Demonstrate excellent time management skills and thrive in a high-velocity and high-volume environment.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Understanding of customer relationship management tools and technologies.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Ability to analyze data and transform it into meaningful information, with the skill to modify content appropriately to match customer needs and key metrics.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Ability to adapt and work efficiently in a rapidly changing environment; willingness to be an active participant in a team setting and manage multiple simultaneous projects.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Self-motivated with a strong desire to succeed and grow as the organization grows.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Proficiency in using Microsoft Office (Word, Excel, Outlook, PowerPoint).</span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">It’s great, but not required:</strong></p>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Experience working in Customer Success organizations with digital and scaled Customer Success Managers (CSMs).</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Proficiency in using Salesforce.com and Gainsight.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Knowledge of LastPass solutions.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Proficiency in additional languages.</span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">Why LastPass?</strong></p>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Market-leading password manager</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">High-growth, collaborative environment with inclusive teams</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Remote first culture</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Competitive compensation</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Flexible Paid time off policies including but not limited to: Monthly self-care days (12 extra paid days off annually), volunteering days</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Generous Parental leave</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Comprehensive health coverage, dependents included</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Home office setup support</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">LastPass families free account up to 5 members</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Continuous learning and development opportunities</span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold"><em>Unlock your potential with us – your skills, experience, and unique perspective matter more than just checking the boxes. Apply today, and let’s build the future together!</em></strong></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">We’re building an inclusive community that reflects the people of all races, genders, sexual orientations, national origins, backgrounds, and perspectives who share our world.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">For all US based jobs please review our <a href="https://www.lastpass.com/-/media/b839b4f6c9834080a07c23be15c11159.pdf" target="_blank" class="break-all font-medium underline hover:opacity-75" rel="noopener noreferrer nofollow">Applicant Privacy Notice</a></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">For all EU based jobs please review our <a href="https://www.lastpass.com/-/media/f26b8d18efa74d3cb25a262c8bd523a9.pdf" target="_blank" class="break-all font-medium underline hover:opacity-75" rel="noopener noreferrer nofollow">Candidate Privacy Notice </a></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Please review our <a href="https://www.lastpass.com/-/media/f62849a2f1644911b4369d23a0206e05.pdf" target="_blank" class="break-all font-medium underline hover:opacity-75" rel="noopener noreferrer nofollow">CCPA Notice</a></p>