Technical Support Engineer | Gong | Remote (United States)
Posted 2025-09-08
Remote, USA
Full Time
Immediate Start
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Gong transforms revenue organizations by harnessing customer interactions to increase business efficiency, improve decision-making and accelerate revenue growth. The Revenue Intelligence Platform uses proprietary artificial intelligence technology to enable teams to capture, understand and act on all customer interactions in a single, integrated platform. More than 4,000 companies around the world rely on Gong to support their go-to-market strategies and grow revenue efficiently. For more information, visit <a href="https://www.gong.io" target="_blank" class="break-all font-medium underline hover:opacity-75" rel="noopener noreferrer nofollow">www.gong.io</a>.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">As a Technical Support Engineer, you’ll be at the forefront of the Gong customer experience & create #ravingfans by providing an exceptional & consultative support experience for our customers. Support Engineers are proactive, innovative, and empowered to solve the customer challenges of today, while thinking strategically to delight our customers long term</p>
<h5>RESPONSIBILITIES</h5>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Provide an exceptional support experience via email, web and/or phone for our customers using Gong product(s) and achieve core KPIs.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Master Gong product(s) and provide integration expertise for 3rd party solutions, including: telephony systems, web conferencing, Salesforce, and API usage.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Build internal relationships and collaborate closely with Engineering to triage potential bugs, build test cases, identify workarounds and keep stakeholders informed every step of the way.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">This is a small team! Everyone has an opportunity to represent the Voice of the Customer with Success, Sales and Product teams to influence priorities, resources, roadmaps and deliverables.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Create innovative resources to equip and educate customers and peers (documentation, training, processes, tools).</span></li>
</ul>
<h5>QUALIFICATIONS</h5>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Experienced Technical Support Engineer (2-4 years of experience) interested in going above and beyond for customers to create #ravingfans</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Excellent communication skills (verbal and written), and ability to translate complex technical concepts for non-technical audiences</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Previous B2B SaaS or enterprise software experience</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Self-starter with a strong sense of ownership who thrives in a fast-paced, high-growth startup environment</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Creative, resourceful, detail-oriented and well organized</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Proven track record of demonstrated ability to deep dive and find solutions</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">College graduate with a technical degree or equivalent hands-on experience</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Technical experience with Dialer/Telephony/Web Conferencing platforms such as Outreach, Dialpad, Zoom, GoToMeeting, 8×8, Five9</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Technical experience in one or more of the following is preferred: Salesforce Sales Cloud (1-2 years), API developer support, object oriented programming languages or other scripting languages.</span></li>
</ul>
<h5>PERKS & BENEFITS</h5>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Wellbeing Fund – flexible wellness stipend to support a healthy lifestyle.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Mental Health benefits with covered therapy and coaching.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">401(k) program to help you invest in your future.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Education & learning stipend for personal growth and development.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Flexible vacation time to promote a healthy work-life blend.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Paid parental leave to support you and your family.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Company-wide recharge days each quarter.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Work from home stipend to help you succeed in a remote environment.</span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">The annual salary hiring range for this position is $73,800-$90,000 USD.</strong></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Compensation is based on factors unique to each candidate, including, but not limited to, job-related skills, qualification, education, experience, and location. At Gong, we have a location-based compensation structure, which means there may be a different range for candidates in other locations. The total compensation package for this position, in addition to base compensation, may include incentive compensation, bonus, equity, and benefits. Some of our sales compensation programs also offer the potential to achieve above targeted earnings for those who exceed their sales targets.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">We are always looking for outstanding Gongsters! So if this sounds like something that interests you regardless of compensation, please reach out. We may have more roles for you to consider and would love to connect.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates’ personal and financial information through fake interviews and offers. All Gong recruiting email communications will always come from the @gong.io domain. Any outreach claiming to be from Gong via other sources should be ignored.</strong></p>
<hr>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><em>Gong is an equal-opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, military status, genetic information, or any other basis protected by applicable law.</em></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><em>To review Gong’s privacy policy, visit [https://www.gong.io/gong-io-job-candidates-privacy-notice/> for more details.</em></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><em>#LI-AM1</em></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">As a Technical Support Engineer, you’ll be at the forefront of the Gong customer experience & create #ravingfans by providing an exceptional & consultative support experience for our customers. Support Engineers are proactive, innovative, and empowered to solve the customer challenges of today, while thinking strategically to delight our customers long term</p>
<h5>RESPONSIBILITIES</h5>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Provide an exceptional support experience via email, web and/or phone for our customers using Gong product(s) and achieve core KPIs.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Master Gong product(s) and provide integration expertise for 3rd party solutions, including: telephony systems, web conferencing, Salesforce, and API usage.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Build internal relationships and collaborate closely with Engineering to triage potential bugs, build test cases, identify workarounds and keep stakeholders informed every step of the way.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">This is a small team! Everyone has an opportunity to represent the Voice of the Customer with Success, Sales and Product teams to influence priorities, resources, roadmaps and deliverables.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Create innovative resources to equip and educate customers and peers (documentation, training, processes, tools).</span></li>
</ul>
<h5>QUALIFICATIONS</h5>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Experienced Technical Support Engineer (2-4 years of experience) interested in going above and beyond for customers to create #ravingfans</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Excellent communication skills (verbal and written), and ability to translate complex technical concepts for non-technical audiences</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Previous B2B SaaS or enterprise software experience</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Self-starter with a strong sense of ownership who thrives in a fast-paced, high-growth startup environment</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Creative, resourceful, detail-oriented and well organized</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Proven track record of demonstrated ability to deep dive and find solutions</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">College graduate with a technical degree or equivalent hands-on experience</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Technical experience with Dialer/Telephony/Web Conferencing platforms such as Outreach, Dialpad, Zoom, GoToMeeting, 8×8, Five9</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Technical experience in one or more of the following is preferred: Salesforce Sales Cloud (1-2 years), API developer support, object oriented programming languages or other scripting languages.</span></li>
</ul>
<h5>PERKS & BENEFITS</h5>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Wellbeing Fund – flexible wellness stipend to support a healthy lifestyle.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Mental Health benefits with covered therapy and coaching.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">401(k) program to help you invest in your future.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Education & learning stipend for personal growth and development.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Flexible vacation time to promote a healthy work-life blend.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Paid parental leave to support you and your family.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Company-wide recharge days each quarter.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Work from home stipend to help you succeed in a remote environment.</span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">The annual salary hiring range for this position is $73,800-$90,000 USD.</strong></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Compensation is based on factors unique to each candidate, including, but not limited to, job-related skills, qualification, education, experience, and location. At Gong, we have a location-based compensation structure, which means there may be a different range for candidates in other locations. The total compensation package for this position, in addition to base compensation, may include incentive compensation, bonus, equity, and benefits. Some of our sales compensation programs also offer the potential to achieve above targeted earnings for those who exceed their sales targets.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">We are always looking for outstanding Gongsters! So if this sounds like something that interests you regardless of compensation, please reach out. We may have more roles for you to consider and would love to connect.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates’ personal and financial information through fake interviews and offers. All Gong recruiting email communications will always come from the @gong.io domain. Any outreach claiming to be from Gong via other sources should be ignored.</strong></p>
<hr>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><em>Gong is an equal-opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, military status, genetic information, or any other basis protected by applicable law.</em></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><em>To review Gong’s privacy policy, visit [https://www.gong.io/gong-io-job-candidates-privacy-notice/> for more details.</em></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><em>#LI-AM1</em></p>