Account Manager | Guidewheel | Remote (United States)
Posted 2025-09-08
Remote, USA
Full Time
Immediate Start
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">THE COMPANY</strong></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Guidewheel is on a mission to empower all the world’s factories to reach sustainable peak performance. Inspired by the simple, universal truth that every machine on the factory floor has a power cord, our plug-and-play FactoryOps platform makes the power of the cloud accessible to any factory. Guidewheel clips onto any machine to turn its real-time “heartbeat” into a connected, actively learning system that empowers teams to reduce lost production time, increase throughput, and perform better and better over time.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">At Guidewheel we work with the factories that are the backbone of our economy, and you can have a real, on-the-ground impact right away. We have strong momentum and alignment around our mission, investor support, and a culture that values diversity, growth mindset, and results. And the tight link between our mission and our business model means that reaching more of the world’s 10 million factories accelerates our positive impact on the planet.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">The Guidewheel team shares the following values:</p>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Integrity matters: We are honest, straightforward and sincere. With each other. With our investors. With our customers</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">We (actually) care: About each other. About fighting climate change. About making a real impact</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">We use data to make decisions: We possess the courage to accept “hard truths” and confront challenges head-on</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">The power of growth mindset is real: We strive to be the best we can be; to achieve this we are committed to embracing change and expanding our capabilities</span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">ROLE AND RESPONSIBILITIES</strong></p>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Carry and exceed an expansion quota: negotiating expansions at our current and future customer base utilizing scaling pricing models</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Conduct Data-Driven Pipeline reviews of current expansion opportunities + strategic accounts</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Develop and execute long-term account strategies across our customers to grow Guidewheel’s footprint in conjunction with the Customer Experience team.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Partner with Technical Account Managers and Customer Success Managers: identify opportunities and risks in collaboration with CSMs, while providing commercial assistance for renewals as needed.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Develop a deep understanding of clients’ business objectives and proactively identify opportunities to maximize their success and usage of Guidewheel.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">When an opportunity has been identified you will own the relationship with Director and Executive-level economic buyers by connecting their objectives with the value that Guidewheel provides to their teams</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Collaborate closely with cross-functional teams, including sales, product management, and customer support, to ensure a seamless customer experience and successful client outcomes.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Develop account plans and associated internal reporting requirements to demonstrate client relationship progression.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Help analyze and iterate: Provide critical product and process feedback to improve Guidewheel’s platform and sales organization constantly.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Contribute to the Account Manager Playbook to iterate and create the process for account growth</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Establish Account Management Strategy at Guidewheel as our first AM hire for a critical part of our business.</span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">PROFILE AND EXPERIENCE</strong></p>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">7+ years of enterprise software sales, customer success, or account management experience, with proven success.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">5+ years of related work experience in B2B Account Manager or related cross-functional role with closing experience from opportunity identification to closed won</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">3+ years of experience managing renewal and growth revenue targets</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Effective communicator and collaborator — you have strong interpersonal skills and are an excellent team player</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Adaptability — you understand that change is constant, and you embrace it</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Agility and resilient — you move quickly and encourage continued improvement</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Strong work ethic, desire to learn, and a drive to excel</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Interest and curiosity around Manufacturing, Industrial, and/or Sustainability</span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">THE LOCATION</strong></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Anywhere! Guidewheel is a distributed team and our expectation is to remain 100% remote-first for the foreseeable future. For this role, you’ll be working with a team on North American time zones.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Guidewheel is on a mission to empower all the world’s factories to reach sustainable peak performance. Inspired by the simple, universal truth that every machine on the factory floor has a power cord, our plug-and-play FactoryOps platform makes the power of the cloud accessible to any factory. Guidewheel clips onto any machine to turn its real-time “heartbeat” into a connected, actively learning system that empowers teams to reduce lost production time, increase throughput, and perform better and better over time.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">At Guidewheel we work with the factories that are the backbone of our economy, and you can have a real, on-the-ground impact right away. We have strong momentum and alignment around our mission, investor support, and a culture that values diversity, growth mindset, and results. And the tight link between our mission and our business model means that reaching more of the world’s 10 million factories accelerates our positive impact on the planet.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">The Guidewheel team shares the following values:</p>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Integrity matters: We are honest, straightforward and sincere. With each other. With our investors. With our customers</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">We (actually) care: About each other. About fighting climate change. About making a real impact</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">We use data to make decisions: We possess the courage to accept “hard truths” and confront challenges head-on</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">The power of growth mindset is real: We strive to be the best we can be; to achieve this we are committed to embracing change and expanding our capabilities</span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">ROLE AND RESPONSIBILITIES</strong></p>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Carry and exceed an expansion quota: negotiating expansions at our current and future customer base utilizing scaling pricing models</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Conduct Data-Driven Pipeline reviews of current expansion opportunities + strategic accounts</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Develop and execute long-term account strategies across our customers to grow Guidewheel’s footprint in conjunction with the Customer Experience team.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Partner with Technical Account Managers and Customer Success Managers: identify opportunities and risks in collaboration with CSMs, while providing commercial assistance for renewals as needed.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Develop a deep understanding of clients’ business objectives and proactively identify opportunities to maximize their success and usage of Guidewheel.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">When an opportunity has been identified you will own the relationship with Director and Executive-level economic buyers by connecting their objectives with the value that Guidewheel provides to their teams</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Collaborate closely with cross-functional teams, including sales, product management, and customer support, to ensure a seamless customer experience and successful client outcomes.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Develop account plans and associated internal reporting requirements to demonstrate client relationship progression.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Help analyze and iterate: Provide critical product and process feedback to improve Guidewheel’s platform and sales organization constantly.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Contribute to the Account Manager Playbook to iterate and create the process for account growth</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Establish Account Management Strategy at Guidewheel as our first AM hire for a critical part of our business.</span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">PROFILE AND EXPERIENCE</strong></p>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">7+ years of enterprise software sales, customer success, or account management experience, with proven success.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">5+ years of related work experience in B2B Account Manager or related cross-functional role with closing experience from opportunity identification to closed won</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">3+ years of experience managing renewal and growth revenue targets</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Effective communicator and collaborator — you have strong interpersonal skills and are an excellent team player</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Adaptability — you understand that change is constant, and you embrace it</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Agility and resilient — you move quickly and encourage continued improvement</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Strong work ethic, desire to learn, and a drive to excel</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Interest and curiosity around Manufacturing, Industrial, and/or Sustainability</span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">THE LOCATION</strong></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Anywhere! Guidewheel is a distributed team and our expectation is to remain 100% remote-first for the foreseeable future. For this role, you’ll be working with a team on North American time zones.</p>