Systems Associate | Carrot Fertility | Remote (United States)
Posted 2025-09-08
Remote, USA
Full Time
Immediate Start
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">About Carrot:</strong></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><a href="https://www.carrotfertility.com/" target="_blank" class="break-all font-medium underline hover:opacity-75" rel="noopener noreferrer nofollow">Carrot Fertility</a> is the leading global fertility and family-building platform providing care for everyone, everywhere. Trusted by more than a thousand multinational employers, health plans, and health systems, Carrot’s comprehensive clinical program delivers industry-leading cost savings for employers and award-winning experiences for millions of people worldwide. From maternity through menopause and pre-pregnancy through parenting, Carrot is dedicated to expanding access and improving outcomes. Carrot empowers members with compassionate, personalized, and inclusive support.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">The Role:</strong></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">The Carrot Operations team is seeking a highly motivated individual with extensive experience in the administration and configuration of the Atlassian Jira and Confluence software suite. In this role, you will be responsible for managing the Confluence Space and Jira Software and Service Management deployments for the Operations team.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Key responsibilities include:</p>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200"><strong class=" font-semibold">Administration and Configuration:</strong> Oversee the setup, customization, and ongoing management of Jira and Confluence to meet the needs of the Operations team.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200"><strong class=" font-semibold">Collaboration:</strong> Work closely with Customer Success, Finance, Product, and Engineering teams to design and implement workflows and automation that enhance process efficiency and maximize the value of Atlassian tools across departments.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200"><strong class=" font-semibold">Process Improvement:</strong> Identify opportunities for process improvements within Jira and Confluence and drive initiatives to enhance their structure and usage.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200"><strong class=" font-semibold">Customization and Automation:</strong> Manage and customize Jira projects and workflows, create and maintain automation rules, and establish views, dashboards, and reports to support various team needs.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200"><strong class=" font-semibold">Subject Matter Expertise:</strong> Act as a key resource within the team, providing expert advice and guidance on best practices for using Jira and Confluence to drive quality and efficiency.</span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">The Team:</strong></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">The Carrot Operations team exists to drive efficiency and position our Customer-facing, Member-facing, and broader Operations teams to provide best-in-class service to their constituents. We support these teams to achieve established team-level KPIs, by:</p>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Managing the critical systems and tools these teams rely on to excel at their jobs – from procurement, business relationship management, setup, to ongoing configuration and maintenance</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Driving cross-functional collaboration – within and outside of the Operations department – to support business-critical processes and tools</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Providing governance and centralized management of key business functions</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Executing on key initiatives that drive operational efficiency across all teams within the Operations department, and enabling the organization as a whole to scale in a fiscally responsible fashion</span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">Minimum Qualifications:</strong></p>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">At least 3-5 years of experience in administration and configuration of Atlassian Jira and Confluence.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Proven experience in designing and implementing workflows and automation within Jira and Confluence.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Skills: Strong understanding of Jira and Confluence setup, customization, and management.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Proficiency in creating and managing Jira projects, workflows, automation rules, dashboards, and reports.Interpersonal Skills:Strong collaboration skills to work effectively with Customer Success, Member Success, Finance, Product, and Engineering teams.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Ability to communicate clearly and effectively with team members and stakeholders.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Educational Background: Bachelor’s degree in a relevant field such as Information Technology, Business Administration, or a related discipline (or equivalent experience).</span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">Preferred Qualifications:</strong></p>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">You have experience working within an OKR framework</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Experience working closely with manager and Director-level leaders</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">You have prior exposure to high-growth work environments</span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">Compensation:</strong></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Carrot offers a holistic Total Rewards package designed to support our employees in all aspects of their life inside and outside of work, including health and wellness benefits, retirement savings plans, short- and long-term incentives, parental leave, family-forming assistance, and a competitive compensation package. The starting base salary for this position will range from $70,000-$80,000. Actual compensation may vary from posted base salary depending on your confirmed job-related skills and experience.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">Why Carrot?</strong></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Carrot has received national and international recognition for its pioneering work, including Best Diversity, Equity, & Inclusion Product from the Anthem Awards, Fast Company’s Most Innovative Companies, CNBC’s 100 Barrier Breaking Startups, and more. Carrot is regularly featured in media reporting on issues related to the future of work, women in leadership, healthcare innovation and diversity, equity, and inclusion, including MSNBC, The Economist, Bloomberg, The Wall Street Journal, CNBC, National Public Radio, Harvard Business Review, and more.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Carrot teams span more than 40 states across the United States and dozens of countries around the world. Carrot has received numerous workplace awards, including Fortune’s Best Workplaces in Healthcare, Quartz’s Best Companies for Remote Workers, and Great Place to Work and Age-Friendly Employer certifications. Learn more at carrotfertility.com.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><a href="https://www.carrotfertility.com/" target="_blank" class="break-all font-medium underline hover:opacity-75" rel="noopener noreferrer nofollow">Carrot Fertility</a> is the leading global fertility and family-building platform providing care for everyone, everywhere. Trusted by more than a thousand multinational employers, health plans, and health systems, Carrot’s comprehensive clinical program delivers industry-leading cost savings for employers and award-winning experiences for millions of people worldwide. From maternity through menopause and pre-pregnancy through parenting, Carrot is dedicated to expanding access and improving outcomes. Carrot empowers members with compassionate, personalized, and inclusive support.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">The Role:</strong></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">The Carrot Operations team is seeking a highly motivated individual with extensive experience in the administration and configuration of the Atlassian Jira and Confluence software suite. In this role, you will be responsible for managing the Confluence Space and Jira Software and Service Management deployments for the Operations team.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Key responsibilities include:</p>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200"><strong class=" font-semibold">Administration and Configuration:</strong> Oversee the setup, customization, and ongoing management of Jira and Confluence to meet the needs of the Operations team.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200"><strong class=" font-semibold">Collaboration:</strong> Work closely with Customer Success, Finance, Product, and Engineering teams to design and implement workflows and automation that enhance process efficiency and maximize the value of Atlassian tools across departments.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200"><strong class=" font-semibold">Process Improvement:</strong> Identify opportunities for process improvements within Jira and Confluence and drive initiatives to enhance their structure and usage.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200"><strong class=" font-semibold">Customization and Automation:</strong> Manage and customize Jira projects and workflows, create and maintain automation rules, and establish views, dashboards, and reports to support various team needs.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200"><strong class=" font-semibold">Subject Matter Expertise:</strong> Act as a key resource within the team, providing expert advice and guidance on best practices for using Jira and Confluence to drive quality and efficiency.</span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">The Team:</strong></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">The Carrot Operations team exists to drive efficiency and position our Customer-facing, Member-facing, and broader Operations teams to provide best-in-class service to their constituents. We support these teams to achieve established team-level KPIs, by:</p>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Managing the critical systems and tools these teams rely on to excel at their jobs – from procurement, business relationship management, setup, to ongoing configuration and maintenance</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Driving cross-functional collaboration – within and outside of the Operations department – to support business-critical processes and tools</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Providing governance and centralized management of key business functions</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Executing on key initiatives that drive operational efficiency across all teams within the Operations department, and enabling the organization as a whole to scale in a fiscally responsible fashion</span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">Minimum Qualifications:</strong></p>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">At least 3-5 years of experience in administration and configuration of Atlassian Jira and Confluence.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Proven experience in designing and implementing workflows and automation within Jira and Confluence.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Skills: Strong understanding of Jira and Confluence setup, customization, and management.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Proficiency in creating and managing Jira projects, workflows, automation rules, dashboards, and reports.Interpersonal Skills:Strong collaboration skills to work effectively with Customer Success, Member Success, Finance, Product, and Engineering teams.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Ability to communicate clearly and effectively with team members and stakeholders.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Educational Background: Bachelor’s degree in a relevant field such as Information Technology, Business Administration, or a related discipline (or equivalent experience).</span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">Preferred Qualifications:</strong></p>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">You have experience working within an OKR framework</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Experience working closely with manager and Director-level leaders</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">You have prior exposure to high-growth work environments</span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">Compensation:</strong></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Carrot offers a holistic Total Rewards package designed to support our employees in all aspects of their life inside and outside of work, including health and wellness benefits, retirement savings plans, short- and long-term incentives, parental leave, family-forming assistance, and a competitive compensation package. The starting base salary for this position will range from $70,000-$80,000. Actual compensation may vary from posted base salary depending on your confirmed job-related skills and experience.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">Why Carrot?</strong></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Carrot has received national and international recognition for its pioneering work, including Best Diversity, Equity, & Inclusion Product from the Anthem Awards, Fast Company’s Most Innovative Companies, CNBC’s 100 Barrier Breaking Startups, and more. Carrot is regularly featured in media reporting on issues related to the future of work, women in leadership, healthcare innovation and diversity, equity, and inclusion, including MSNBC, The Economist, Bloomberg, The Wall Street Journal, CNBC, National Public Radio, Harvard Business Review, and more.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Carrot teams span more than 40 states across the United States and dozens of countries around the world. Carrot has received numerous workplace awards, including Fortune’s Best Workplaces in Healthcare, Quartz’s Best Companies for Remote Workers, and Great Place to Work and Age-Friendly Employer certifications. Learn more at carrotfertility.com.</p>