GBS Regional Operations Lead | OKX | Remote (Ukraine)
Posted 2025-09-08
Remote, USA
Full Time
Immediate Start
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">OKX is a world-leading digital asset trading platform, providing advanced financial services to traders globally by using blockchain technology. OKX provides hundreds of token & futures trading pairs to help traders to optimize their strategy. We are also one of the top digital asset trading platforms by trading volume, serving millions of users in over 100 countries. OKX derivatives remains a top-notch venue globally and has a daily volume of approximately $10 billion and is widely recognized as the golden standard in the industry. We believe the blockchain technology will eliminate barriers to transactions, increase the efficiency of transactions across society, and eventually have a significant impact on the global economy. We strive to make innovative achievements that change the world and never stop to improve on our customer experience.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">Job Overview:</strong></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">As the Global Business Services (GBS) Center Regional Ops Lead located around CIS region, you will play a critical role in driving operational excellence and business support services within the CIS region. You will be responsible for overseeing and optimizing the delivery of shared services to internal and external stakeholders, ensuring efficiency, quality, and compliance with global standards. This position requires a strategic leader with a strong background in GBS, exceptional communication skills, and the ability to collaborate effectively across functions and geographies.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">Key Responsibilities:</strong></p>
<ol>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200"><strong class=" font-semibold">GBS Strategy and Planning:</strong></span></li>
</ol>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Develop and execute the regional GBS strategy in alignment with the global GBS strategy and business objectives.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Identify opportunities for continuous improvement (process, cost & service) and innovation within GBS processes.</span></li>
</ul>
<ol>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200"><strong class=" font-semibold">Operational Leadership:</strong></span></li>
</ol>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Lead a team of GBS professionals, providing guidance, mentoring, and support to achieve performance targets.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">GBS point of contact for operations matter for the region</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Ensure efficient and effective service delivery of the region, adhering to SLAs and KPIs</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Drive process optimization and automation initiatives to enhance operational efficiency.</span></li>
</ul>
<ol>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200"><strong class=" font-semibold">Leadership</strong></span></li>
</ol>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Build and lead a high-performing GBS team (remotely/onsite), fostering a culture of collaboration and accountability.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Provide mentorship, coaching, and professional development opportunities for team members.</span></li>
</ul>
<ol>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200"><strong class=" font-semibold">Process Excellence:</strong></span></li>
</ol>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Implement best practices and continuous improvement initiatives to enhance operational efficiency and service quality.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Ensure compliance with relevant regulations and industry standards.</span></li>
</ul>
<ol>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200"><strong class=" font-semibold">Stakeholder Engagement:</strong></span></li>
</ol>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Collaborate with key stakeholders across business units to understand their needs and provide tailored GBS solutions.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Build strong relationships with internal and external clients to drive customer satisfaction.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Collaborate with regional business leaders and functional heads to understand their needs and align GBS services accordingly.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Act as the primary point of contact for regional stakeholders and ensure their satisfaction with GBS services.</span></li>
</ul>
<ol>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200"><strong class=" font-semibold">Performance Metrics:</strong></span></li>
</ol>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Align to global operations, define (when necessary), and track KPIs to measure GBS performance and regularly report on key metrics to senior management.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Take proactive measures to address any performance gaps and drive improvements.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Conduct monthly business review with stakeholders</span></li>
</ul>
<ol>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200"><strong class=" font-semibold">Change Management:</strong></span></li>
</ol>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Drive change management initiatives within GBS and support organizational change efforts across the region.</span></li>
</ul>
<ol>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200"><strong class=" font-semibold">Compliance and Risk Management:</strong></span></li>
</ol>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Ensure compliance with regional and global regulations, policies, and procedures.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Implement risk mitigation strategies and maintain a robust control environment.</span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">Attributes and Qualifications:</strong></p>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Bachelor’s degree in Business Administration, IT, Finance, or a related field. MBA or relevant advanced degree preferred.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Proven experience in leading shared services or GBS functions, ideally with 6+ years of experience in a similar role.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Strong leadership and people management skills, with the ability to motivate and develop teams.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Excellent communication and stakeholder management skills.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Strategic thinker with a track record of driving process improvement and automation.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Strong analytical and problem-solving skills.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Knowledge of regional business practices and regulations is a plus.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Fluency in English, and Russian language</span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">In summary, the GBS Regional Lead is expected to:</strong></p>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Drive the GBS strategy, ensuring alignment with the organization’s goals.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Deliver operational excellence, optimizing processes and reducing costs.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Foster a culture of continuous improvement and innovation within the GBS team.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Build strong relationships with regional stakeholders and be a trusted advisor.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Maintain a high level of compliance and risk management within GBS operations.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Lead by example, demonstrating a commitment to the organization’s values and ethical standards.</span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">The GBS Regional Ops Lead will play a crucial role in enhancing the efficiency and effectiveness of operations in the CIS region, contributing to the overall success of the organization.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">#LI-REMOTE</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">Job Overview:</strong></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">As the Global Business Services (GBS) Center Regional Ops Lead located around CIS region, you will play a critical role in driving operational excellence and business support services within the CIS region. You will be responsible for overseeing and optimizing the delivery of shared services to internal and external stakeholders, ensuring efficiency, quality, and compliance with global standards. This position requires a strategic leader with a strong background in GBS, exceptional communication skills, and the ability to collaborate effectively across functions and geographies.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">Key Responsibilities:</strong></p>
<ol>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200"><strong class=" font-semibold">GBS Strategy and Planning:</strong></span></li>
</ol>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Develop and execute the regional GBS strategy in alignment with the global GBS strategy and business objectives.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Identify opportunities for continuous improvement (process, cost & service) and innovation within GBS processes.</span></li>
</ul>
<ol>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200"><strong class=" font-semibold">Operational Leadership:</strong></span></li>
</ol>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Lead a team of GBS professionals, providing guidance, mentoring, and support to achieve performance targets.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">GBS point of contact for operations matter for the region</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Ensure efficient and effective service delivery of the region, adhering to SLAs and KPIs</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Drive process optimization and automation initiatives to enhance operational efficiency.</span></li>
</ul>
<ol>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200"><strong class=" font-semibold">Leadership</strong></span></li>
</ol>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Build and lead a high-performing GBS team (remotely/onsite), fostering a culture of collaboration and accountability.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Provide mentorship, coaching, and professional development opportunities for team members.</span></li>
</ul>
<ol>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200"><strong class=" font-semibold">Process Excellence:</strong></span></li>
</ol>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Implement best practices and continuous improvement initiatives to enhance operational efficiency and service quality.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Ensure compliance with relevant regulations and industry standards.</span></li>
</ul>
<ol>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200"><strong class=" font-semibold">Stakeholder Engagement:</strong></span></li>
</ol>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Collaborate with key stakeholders across business units to understand their needs and provide tailored GBS solutions.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Build strong relationships with internal and external clients to drive customer satisfaction.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Collaborate with regional business leaders and functional heads to understand their needs and align GBS services accordingly.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Act as the primary point of contact for regional stakeholders and ensure their satisfaction with GBS services.</span></li>
</ul>
<ol>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200"><strong class=" font-semibold">Performance Metrics:</strong></span></li>
</ol>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Align to global operations, define (when necessary), and track KPIs to measure GBS performance and regularly report on key metrics to senior management.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Take proactive measures to address any performance gaps and drive improvements.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Conduct monthly business review with stakeholders</span></li>
</ul>
<ol>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200"><strong class=" font-semibold">Change Management:</strong></span></li>
</ol>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Drive change management initiatives within GBS and support organizational change efforts across the region.</span></li>
</ul>
<ol>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200"><strong class=" font-semibold">Compliance and Risk Management:</strong></span></li>
</ol>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Ensure compliance with regional and global regulations, policies, and procedures.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Implement risk mitigation strategies and maintain a robust control environment.</span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">Attributes and Qualifications:</strong></p>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Bachelor’s degree in Business Administration, IT, Finance, or a related field. MBA or relevant advanced degree preferred.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Proven experience in leading shared services or GBS functions, ideally with 6+ years of experience in a similar role.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Strong leadership and people management skills, with the ability to motivate and develop teams.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Excellent communication and stakeholder management skills.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Strategic thinker with a track record of driving process improvement and automation.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Strong analytical and problem-solving skills.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Knowledge of regional business practices and regulations is a plus.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Fluency in English, and Russian language</span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">In summary, the GBS Regional Lead is expected to:</strong></p>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Drive the GBS strategy, ensuring alignment with the organization’s goals.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Deliver operational excellence, optimizing processes and reducing costs.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Foster a culture of continuous improvement and innovation within the GBS team.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Build strong relationships with regional stakeholders and be a trusted advisor.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Maintain a high level of compliance and risk management within GBS operations.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Lead by example, demonstrating a commitment to the organization’s values and ethical standards.</span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">The GBS Regional Ops Lead will play a crucial role in enhancing the efficiency and effectiveness of operations in the CIS region, contributing to the overall success of the organization.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">#LI-REMOTE</p>