Solutions Engineer | Auctane Careers | Remote (United States)

Posted 2025-09-08
Remote, USA Full Time Immediate Start
<h2><img decoding="async" src="https://brand.auctane.com/uploads/fhmikF1ylz02TLjtkC429w.png" alt=""></h2>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">About us</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">At Auctane, we are united by a passion to help sellers — wherever they are, however they operate — fulfill the promises they make to consumers. The Auctane mission is to fuel commerce through exceptional delivery. We make it possible for businesses to meet the ever rising expectations of their customers, and we make the world smaller and more accessible to consumers everywhere. Auctane brands enable hundreds of thousands of merchants to annually deliver billions of products — over $200 billion worth — to customers around the globe. And Auctane is just getting started.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Auctane is a team of shipping and software experts with a passion for helping merchants move their ideas, dreams and innovations around the globe. The Auctane family includes ShipStation, ShipWorks, ShipEngine, ShippingEasy, Stamps, Endicia, Metapack, Shipsi, GlobalPost, and Packlink. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Our values</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><img decoding="async" src="https://i.postimg.cc/90FcdnP7/Untitled-design-3.png" alt=""></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">About the role</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">An Auctane Solutions Engineer is a logistics, operational and technical sales professional who works with clients to identify their needs and develop customized business solutions using Auctane&#8217;s products and services with a strong understanding of the small parcel shipping industry. They work closely with the sales team to understand the client&#8217;s business along with the logistics and IT environment, and then design and present solutions that meet those needs. An Auctane Solutions Engineer also plays a key role in the pre-sales and implementation process, providing operational and technical support to the sales team and answering any operational and technical questions that clients may have.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Solutions Engineers play a vital role in the success of any logistics and technology company. They are the bridge between the sales teams and product teams, and they are responsible for ensuring that clients have the best possible experience with the company&#8217;s products and services. Auctane has many solutions directly tied to their product and services and many more tied to their partners. An Auctane Sales Engineer is the subject matter expert understanding these solutions and the monetization impact they being to Auctane and the client.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">Location</strong></p>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200"><strong class=" font-semibold">This is a remote position based in the eastern region of the U.S. Ideal candidates will be located in the New York metro area, New Jersey, Philadelphia or Eastern Pennsylvania</strong></span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">Travel Requirements</strong></p>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200"><strong class=" font-semibold">Up to 75% spent in the field.</strong></span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">What will you be doing?</p>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200"><strong class=" font-semibold">Serve as primary logistics, operational and technical sales point of contact for Auctane sales teams and clients during the pre-sale’s engagement and implementation process.</strong>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Develop logistical, operational, and technical solutions for both internal sales teams and clients.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Leverage the “ShipMatch®” process to match clients to both the proper technology and mix of carriers to meet the client’s needs.</span></li>
</ul>
<p></span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200"><strong class=" font-semibold">Build and deliver customized analysis and proposals to drive customers to adopt Auctane technology and shipping solutions quicker.</strong>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Demonstrate a master level of understanding of Auctane and partner technology solutions.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Clearly articulate, both written and verbally, the key value propositions of the solution.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Deliver product demonstrations tailored to the prospect’s defined needs.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Analyze and present shipping data to meet client’s expressed needs.</span></li>
</ul>
<p></span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200"><strong class=" font-semibold">Develop and maintain a deep understanding of both Auctane’s carrier and technology solutions.</strong>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Maintain a close working relationship with the Product and Engineering teams to fully understand changes to the platforms and carrier agreements and offerings.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Become familiar with all documentation, and become able to quickly find necessary resources.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Be able to articulate the different solutions available to client’s and the sales teams.</span></li>
</ul>
<p></span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200"><strong class=" font-semibold">Collaborates with other Auctane departments to ensure Sales commitments, technical solutions, and marketing programs are successful.</strong>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Communicates technical gaps and opportunities to the Product and Engineering teams to improve product adoption and usability.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Document success and failures tied to Auctane products that impacts sales both positively and negatively.</span></li>
</ul>
<p></span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">What are we looking for?</p>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Bachelor’s degree preferred or equivalent work experience.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Two or more (2+) years’ technical selling experience preferred.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Two or more (2+) years’ shipping/eCommerce industry experience preferred,</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">API and application development skills preferred.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Ability to use Excell/Google sheets at a strong level preferred.</span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">What will make you stand out?</p>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Strong persuasion skills to motivate decisions with positive outcomes.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Ability to work closely with other teams and team members.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Excellent verbal and written communication skills, listening, questioning.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Deep understanding of the ecommerce fulfillment market and value proposition.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Strong analytic skills to perform market and competitive analysis.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Ability to write market requirement documents.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Deep technical understanding of technical platforms, familiarity with the software development lifecycle.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Ability to communicate disparate system requirements and business value.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Ability to translate business needs into system or process requirements.</span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">What do we offer?</p>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">📦 Discount on your personal shipment orders via stamps.com and GlobalPost.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">💙 Charitable donation matching! We are happy to support your initiatives by duplicating the amount donated.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">😊 Volunteer day. You can take 1 day off per year in order to participate in volunteering activities! We will love to see some pictures in our slack!</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Referral Fee 🔗 We need your support in hiring top-class talent! We offer a referral bonus of 500-5K, depending on the complexity of the role and the hiring process.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">⚖️ Great work-life balance. We offer a flexible work schedule and will do our best to adapt to your situation. Working in a fast-paced environment can be intense, but that doesn’t mean you shouldn’t enjoy your free time!</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">💜 An inclusive and upbeat work environment Leave your suit behind&#8230; business casual, jeans accepted kind of place! More importantly, our company culture promotes diversity and inclusion. The personality and opinions of each of our team members are important and valid, and we aim to offer all employees a safe environment where they can be themselves and thrive.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">🌍 A cross-cultural atmosphere We are a truly international team of over 20 nationalities that speak at least 10 languages. Our company language is English and all internal communication and company-wide meetings are in English.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">🏟️ Company events Work hard, play hard! We do our best every day, even at our regular team-building events.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">📺 Internal and external training, free access to online training platforms such as LinkedIn Learning.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">🏠 We are a hybrid company. All team members at Auctane in Austin come into the office Tuesday-Wed-Thursday.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">🌅 We offer 10 paid days off for U.S. holidays throughout the year!</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">🏐 Health and Wellness: The well-being of our team is super important to us. Choose from different options that help you focus on your health.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">🛬Take the reins of your time off with our flexible PTO policy – because work-life balance should always be in your hands!</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">🏢 Attractive office space in the heart of central Austin, Texas (free drinks, snacks…)</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">🍽Indulge in weekly catered lunches at our office – a delicious perk to fuel your work.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">🚗Free garage parking directly across from the office building.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">🏋🏾‍♀️Fitness center in the office with Tonal Mirrors, Peletons, free weights, etc.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">💪🏽We offer a gym discount program to help you stay fit and healthy!</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">🧘🏻‍♂️Find your zen right at the heart of our Austin office with weekly onsite yoga sessions – because balance is key to our vibrant workplace culture!</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">💰401k employer matching program – because your future deserves a friendly boost!</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">📚We offer education reimbursement to all employees, ensuring that you can pursue your educational goals while excelling in your career with us. Invest in your future and let us support your growth every step of the way.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">🐶We’ve got your furry friend covered with pet insurance discounts.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">📄Have a helpful legal sidekick right in your back pocket with our free access to Rocket Lawyer.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">🩺Get ready for hassle-free healthcare from the comfort of your couch – we offer free Telehealth services to keep you feeling your best!</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">💆🏻‍♀️Treat yourself to relaxation on the regular – enjoy a monthly discount at Massage Envy.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">👕Get ready to rock our brand with style – we&#8217;ve got awesome company swag to offer!</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">⭐️We conduct annual merit reviews to recognize and reward your hard work and achievements.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">🏡BenefitsHub platform to obtain perks and discounts on auto/home insurance, pet insurance, travel, fitness, etc.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">🚶🏽‍♀️Wellness programs with wellness discounts on medical benefit deduction and offers various company wellness activities/webinars and challenges such as Steps challenges and a Health Fair!</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">💲Health savings account employer contribution for HSA medical plan enrollees.</span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">Additional Position Duties:</strong></p>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Sit for prolonged periods of time</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Utilize wrist and hands for a prolonged period of time</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Walk short distances</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Stand for short periods</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Speaking and conversing with others</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Lift up to 25lbs without assistance up to chest height</span></li>
</ul>
<hr>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">Equal Opportunity Employer/Veterans/Disabled</strong></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">If you are based in California, we encourage you to read this important information about the ShipStation Privacy Policy for California residents<a href="https://www.shipstation.com/privacy-policy/" target="_blank" class="break-all font-medium underline hover:opacity-75" rel="noopener noreferrer nofollow"> linked here.</a></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">Compensation</strong></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Base + Commission Variable</p>
Back to Job Board