Manager, Delivery Partnerships – Open API | ezCater, Inc | Remote (United States)
Posted 2025-09-08
Remote, USA
Full Time
Immediate Start
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">ezCater is the leading food for work technology company in the US, connecting anyone who needs food for their workplace to over 100,000 restaurants nationwide. For workplaces, ezCater provides flexible and scalable solutions for everything from recurring employee meals to one-off meetings, all backed by 24/7 customer service with real humans. ezCater also enables companies to manage their food spend in a single, customizable platform. For restaurant partners, ezCater helps them grow their business by bringing them more orders and new high-value customers. To learn more, visit <a href="http://www.ezcater.com/" target="_blank" class="break-all font-medium underline hover:opacity-75" rel="noopener noreferrer nofollow">www.ezcater.com</a>.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Come join the team that directly influences our customers’ delivery experience! ezCater recently launched a delivery-focused public API, allowing our team to access diverse sources of delivery tracking for our customers. This role is critical for overseeing the public API rollout and ensuring successful integration and ongoing partnership management. The ideal candidate will have a strong blend of technical, partnership, and analytical skills. SQL proficiency is a plus.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">What You’ll Do:</strong></p>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Collaborate with the Product Team to provide comprehensive and up-to-date API documentation accessible to new partners, including integration guides, best practices, and FAQs</p>
<p></span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Work with our Partner Integrations team to ensure a successful implementation, providing insight and documentation</p>
<p></span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Review partner usage and performance data, conducting feedback sessions with Delivery Management partners to discuss potential improvements or optimizations</p>
<p></span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Lead and Drive Delivery Partner performance across channels. Understand and own how delivery partners interact with ezCater through different integrations, ensuring that all touchpoints are optimized for performance and efficiency</p>
<p></span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Analyze the performance of various integration methods, identifying trends and areas for improvement to enhance partner experience and operational efficiency</p>
<p></span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Develop and maintain a comprehensive understanding of delivery partner workflows and business processes to better support their integration with ezCater’s platform</p>
<p></span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Work closely with the Partner Success and Catering Partner Operations teams to highlight the benefits of our public API delivery capabilities and how they positively impact these teams</p>
<p></span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Collaborate with internal teams and delivery partners to ensure that Catering partners are fully leveraging API capabilities to maximize their operational efficiency and customer satisfaction</p>
<p></span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">What You Have</strong>:</p>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Experience: 4-5+ years in a technical partnership management role, with a focus on API integrations and support</p>
<p></span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Analytical Skills: Strong ability to simplify and interpret complex data sets, and make recommendations to various stakeholders. SQL experience is a plus</p>
<p></span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">1-2+ years of Project Management experience with a demonstrated ability to independently manage and execute projects and collaborate effectively within a team</p>
<p></span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Communication: Excellent communication skills, capable of conducting effective onboarding sessions and feedback meetings</p>
<p></span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Problem Solving: Strong problem-solving skills with the ability to address partner-related account issues and provide actionable solutions</p>
<p></span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Adaptability: Ability to thrive in a fast-paced environment and adapt to the evolving needs of the department and partners</p>
<p></span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">1 year of team management experience is a plus</p>
<p></span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><em>The national cash compensation range for this role is $85,000 – $120,000* per year.</em></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><em>*Please note: Final offer amounts are determined by multiple factors, including prior experience, expertise and region & may vary from the amount above. This range does not represent additional compensation benefits (such as equity, 401K or medical, dental or vision insurance).</em></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><em><strong class=" font-semibold">Please have fun with the Cover Letter portion of the application!</strong></em> It does not need to follow “traditional” cover letter guidelines – we would love for you to write 150-500 words explaining why you are interested in ezCater and the role, and highlighting anything else you think we should know!</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">ezCater does not sponsor applicants for work visas or legal permanent residence.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">What You’ll Get from Us:</strong></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">You’ll get a terrifically compelling opportunity, in an environment of radical transparency, and collaborative colleagues at every level of our organization. You’ll also get sane working hours and great flexibility around work/life balance.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Have people in your life – of any age – who always, often, or sometimes need your help? We make room for that. Have a bad thing or a good thing happen to you? We make room for that, too.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Oh, and you’ll get all this: Market salary, stock options that you’ll help make worth a lot, the usual holidays, all-you-can-eat vacation, 401K with ezCater match, health/dental/FSA, long-term disability insurance, remote-hybrid work from our awesome Boston or Denver offices OR your home OR a mixture of both home and office (you choose!), a tremendous amount of responsibility and autonomy, wicked awesome co-workers, cupcakes (and many more goodies) when you’re in one of our offices, and knowing that you helped get this rocket ship to the moon.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">ezCater is an equal opportunity employer. We embrace humans of every background, appearance, race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, and disability status. At the same time, we do not employ jerks, even brilliant ones.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">For information on how ezCater collects and uses job applicants’ personal information, please visit our <a href="https://www.ezcater.com/company/apply/job-applicant-privacy-policy/" target="_blank" class="break-all font-medium underline hover:opacity-75" rel="noopener noreferrer nofollow">Job Applicant Privacy Policy.</a></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">#BI-Remote</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Come join the team that directly influences our customers’ delivery experience! ezCater recently launched a delivery-focused public API, allowing our team to access diverse sources of delivery tracking for our customers. This role is critical for overseeing the public API rollout and ensuring successful integration and ongoing partnership management. The ideal candidate will have a strong blend of technical, partnership, and analytical skills. SQL proficiency is a plus.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">What You’ll Do:</strong></p>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Collaborate with the Product Team to provide comprehensive and up-to-date API documentation accessible to new partners, including integration guides, best practices, and FAQs</p>
<p></span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Work with our Partner Integrations team to ensure a successful implementation, providing insight and documentation</p>
<p></span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Review partner usage and performance data, conducting feedback sessions with Delivery Management partners to discuss potential improvements or optimizations</p>
<p></span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Lead and Drive Delivery Partner performance across channels. Understand and own how delivery partners interact with ezCater through different integrations, ensuring that all touchpoints are optimized for performance and efficiency</p>
<p></span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Analyze the performance of various integration methods, identifying trends and areas for improvement to enhance partner experience and operational efficiency</p>
<p></span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Develop and maintain a comprehensive understanding of delivery partner workflows and business processes to better support their integration with ezCater’s platform</p>
<p></span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Work closely with the Partner Success and Catering Partner Operations teams to highlight the benefits of our public API delivery capabilities and how they positively impact these teams</p>
<p></span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Collaborate with internal teams and delivery partners to ensure that Catering partners are fully leveraging API capabilities to maximize their operational efficiency and customer satisfaction</p>
<p></span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">What You Have</strong>:</p>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Experience: 4-5+ years in a technical partnership management role, with a focus on API integrations and support</p>
<p></span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Analytical Skills: Strong ability to simplify and interpret complex data sets, and make recommendations to various stakeholders. SQL experience is a plus</p>
<p></span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">1-2+ years of Project Management experience with a demonstrated ability to independently manage and execute projects and collaborate effectively within a team</p>
<p></span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Communication: Excellent communication skills, capable of conducting effective onboarding sessions and feedback meetings</p>
<p></span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Problem Solving: Strong problem-solving skills with the ability to address partner-related account issues and provide actionable solutions</p>
<p></span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Adaptability: Ability to thrive in a fast-paced environment and adapt to the evolving needs of the department and partners</p>
<p></span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">1 year of team management experience is a plus</p>
<p></span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><em>The national cash compensation range for this role is $85,000 – $120,000* per year.</em></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><em>*Please note: Final offer amounts are determined by multiple factors, including prior experience, expertise and region & may vary from the amount above. This range does not represent additional compensation benefits (such as equity, 401K or medical, dental or vision insurance).</em></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><em><strong class=" font-semibold">Please have fun with the Cover Letter portion of the application!</strong></em> It does not need to follow “traditional” cover letter guidelines – we would love for you to write 150-500 words explaining why you are interested in ezCater and the role, and highlighting anything else you think we should know!</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">ezCater does not sponsor applicants for work visas or legal permanent residence.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">What You’ll Get from Us:</strong></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">You’ll get a terrifically compelling opportunity, in an environment of radical transparency, and collaborative colleagues at every level of our organization. You’ll also get sane working hours and great flexibility around work/life balance.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Have people in your life – of any age – who always, often, or sometimes need your help? We make room for that. Have a bad thing or a good thing happen to you? We make room for that, too.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Oh, and you’ll get all this: Market salary, stock options that you’ll help make worth a lot, the usual holidays, all-you-can-eat vacation, 401K with ezCater match, health/dental/FSA, long-term disability insurance, remote-hybrid work from our awesome Boston or Denver offices OR your home OR a mixture of both home and office (you choose!), a tremendous amount of responsibility and autonomy, wicked awesome co-workers, cupcakes (and many more goodies) when you’re in one of our offices, and knowing that you helped get this rocket ship to the moon.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">ezCater is an equal opportunity employer. We embrace humans of every background, appearance, race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, and disability status. At the same time, we do not employ jerks, even brilliant ones.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">For information on how ezCater collects and uses job applicants’ personal information, please visit our <a href="https://www.ezcater.com/company/apply/job-applicant-privacy-policy/" target="_blank" class="break-all font-medium underline hover:opacity-75" rel="noopener noreferrer nofollow">Job Applicant Privacy Policy.</a></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">#BI-Remote</p>