Technical Support Engineer | Airbyte | Remote (India)
Posted 2025-09-08
Remote, USA
Full Time
Immediate Start
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><a href="http://airbyte.io/" target="_blank" class="break-all font-medium underline hover:opacity-75" rel="noopener noreferrer nofollow">Airbyte</a> is the open-source standard for EL(T). We enable data teams to replicate data from applications, APIs, and databases to data warehouses, lakes, and other destinations. We believe only an open-source approach can solve the problem of data integration, as it enables us to cover the long tail of integrations while enabling teams to adapt pre-built connectors to their needs.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">So far, we’ve built over 350 connectors and have had 60,000+ companies replicating data with us. We’ve raised $181M from some of the world’s top investors (Benchmark, Accel, Altimeter, Coatue, Y Combinator, etc.) and believe in product-led growth, where we build something awesome and let our product bring the users, rather than an outbound sales engine with cold calls.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Airbyte is a hybrid workplace with most of the team based in Silicon Valley. We’re committed to providing as much context to our current employees and candidates. The Airbyte<a href="https://handbook.airbyte.io/" target="_blank" class="break-all font-medium underline hover:opacity-75" rel="noopener noreferrer nofollow"> <strong class=" font-semibold">company handbook</strong></a>, <a href="https://handbook.airbyte.io/company/culture-and-values" target="_blank" class="break-all font-medium underline hover:opacity-75" rel="noopener noreferrer nofollow"><strong class=" font-semibold">core values</strong></a>, <a href="https://handbook.airbyte.com/company/methodology" target="_blank" class="break-all font-medium underline hover:opacity-75" rel="noopener noreferrer nofollow"><strong class=" font-semibold">methodology</strong></a>, <a href="https://handbook.airbyte.io/strategy/strategy" target="_blank" class="break-all font-medium underline hover:opacity-75" rel="noopener noreferrer nofollow"><strong class=" font-semibold">strategy</strong></a>, and<a href="https://handbook.airbyte.com/strategy/roadmap" target="_blank" class="break-all font-medium underline hover:opacity-75" rel="noopener noreferrer nofollow"> <strong class=" font-semibold">roadmap</strong></a> are open to all.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">If you find this role exciting, we encourage you to apply even if you think you don’t meet all requirements.</p>
<h1>Opportunity</h1>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">As a Layer 2 Self Managed Support Engineer, you will engage directly with our open-source community and Airbyte OSS Enterprise customers to ensure their success with the Airbyte product. You will act as the user’s advocate, working closely with fellow support engineers, as well as product and engineering teams, to ensure critical improvements are prioritized in the roadmap. Your responsibilities will include triaging user issues, finding workarounds, and undertaking automation and engineering projects. Additionally, creating knowledge base articles to reduce the support load and enhance the product will be an essential part of your role.</p>
<h2>What You’ll Do</h2>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Provide exceptional email and Zoom support to open-source Enterprise customers, including users with development/engineering backgrounds.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Collaborate with internal and external engineers to identify, replicate, and find workarounds for issues.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Engage in various engineering tasks, including automation, development, and other projects as needed.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Document solutions and application behavior to enhance our Knowledge Base for both internal and external use, supporting scalability with growth.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Act as a liaison between users and the Product and Engineering organizations, ensuring clear and effective communication of feedback.</span></li>
</ul>
<h2>What You’ll Need</h2>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">1+ yrs of experience as any of the following: Data Engineering, Data Analysts, DevOps or QA Engineers <strong class=" font-semibold">OR</strong> 2+ years as Layer 2 Technical Support Engineer, or similar roles supporting developers.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Proficiency in Github, Docker, Python, and troubleshooting / stack trace interpretation.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Familiarity with CI/CD pipelines, Kubernetes, Helm, APIs, SQL, NoSQL, database concepts, data orchestration tools (e.g., Apache Airflow, Dagster), and observability tools (e.g., Datadog, Prometheus, OpenTelemetry) is a plus.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Experience working closely with Engineering teams and/or Developer customers.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Proven ability to communicate effectively with Enterprise customers, including documenting and communicating breaking changes.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Flexibility to adapt to changing technologies and processes.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Exceptional organizational skills, adept time management, and the ability to prioritize tasks effectively.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Growth mindset with a passion for continuous learning and improvement.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Collaborative team player with excellent communication skills.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Desire to work remotely.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Share <a href="https://handbook.airbyte.io/company/culture-and-values" target="_blank" class="break-all font-medium underline hover:opacity-75" rel="noopener noreferrer nofollow">our values</a>.</span></li>
</ul>
<h2>Location</h2>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Remote India</span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">We Provide</strong></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">The benefits listed below are for US-based employees.</p>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200"><strong class=" font-semibold">Relocation</strong> -should you apply to a San Francisco based role, Airbyte will assist with U.S. relocation to make this a seamless transition and compensate you well.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200"><strong class=" font-semibold">Unlimited Paid Time Off</strong> – we need you at your best at all times. Our expected minimum time off of 25 PTO days per year lets you schedule your work around your life.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200"><strong class=" font-semibold">Parental leave (for new parents)</strong> – we offer 16 weeks of paid parental leave for all new parents so you have time to adjust to the new life (and work) schedule introduced by your new bundle of joy.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200"><strong class=" font-semibold">Sponsored Travel</strong> – Airbyte has a partially distributed team and we recognize the value of in-person time. We sponsor annual company-wide retreats, team offsites, and Travel With Purpose in between to allow you to collaborate with your team in person on a regular basis.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200"><strong class=" font-semibold">Open book policy</strong> – we will pay for books you purchase for your professional and career development.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200"><strong class=" font-semibold">Continuous learning/training policy</strong> – we sponsor you for the conferences and training programs you feel would add to your development in the company.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200"><strong class=" font-semibold">Competitive benefits package for US-based employees</strong>, including:</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Blue Shield or Kaiser Medical Insurance<!-- -->
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Airbyte covers 100% for both employees and dependents</span></li>
</ul>
<p></span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Dental (including child & adult ortho) & Vision Insurance<!-- -->
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Airbyte covers 100% for both employees and dependents</span></li>
</ul>
<p></span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Life and AD&D Insurance<!-- -->
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Airbyte covers 100% for employees</span></li>
</ul>
<p></span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Short-term Disability Insurance<!-- -->
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Airbyte covers 100% for employees</span></li>
</ul>
<p></span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Long-term Disability Insurance<!-- -->
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Airbyte covers 100% for employees</span></li>
</ul>
<p></span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200"><strong class=" font-semibold">Healthcare insurance stipend</strong> for those outside the US whose countries do not provide it for free.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200"><strong class=" font-semibold">401k</strong> for US-based employees.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200"><strong class=" font-semibold">FSA (flexible spending account)</strong></span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200"><strong class=" font-semibold">Work Visas</strong> We currently sponsor H1B Transfers, TN Visas, and Green Cards. All other Visa requests will be discussed on a case by case basis to determine if we can sponsor.</span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Airbyte is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, age, physical or mental disability, pregnancy, genetic information, sex, sexual orientation, gender identity or expression, marital status, familial status, domestic violence victim status, veteran or military status, or any other legally recognized protected basis under federal, state or local laws. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Airbyte is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. Please let us know if you need assistance or accommodation due to a disability.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">So far, we’ve built over 350 connectors and have had 60,000+ companies replicating data with us. We’ve raised $181M from some of the world’s top investors (Benchmark, Accel, Altimeter, Coatue, Y Combinator, etc.) and believe in product-led growth, where we build something awesome and let our product bring the users, rather than an outbound sales engine with cold calls.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Airbyte is a hybrid workplace with most of the team based in Silicon Valley. We’re committed to providing as much context to our current employees and candidates. The Airbyte<a href="https://handbook.airbyte.io/" target="_blank" class="break-all font-medium underline hover:opacity-75" rel="noopener noreferrer nofollow"> <strong class=" font-semibold">company handbook</strong></a>, <a href="https://handbook.airbyte.io/company/culture-and-values" target="_blank" class="break-all font-medium underline hover:opacity-75" rel="noopener noreferrer nofollow"><strong class=" font-semibold">core values</strong></a>, <a href="https://handbook.airbyte.com/company/methodology" target="_blank" class="break-all font-medium underline hover:opacity-75" rel="noopener noreferrer nofollow"><strong class=" font-semibold">methodology</strong></a>, <a href="https://handbook.airbyte.io/strategy/strategy" target="_blank" class="break-all font-medium underline hover:opacity-75" rel="noopener noreferrer nofollow"><strong class=" font-semibold">strategy</strong></a>, and<a href="https://handbook.airbyte.com/strategy/roadmap" target="_blank" class="break-all font-medium underline hover:opacity-75" rel="noopener noreferrer nofollow"> <strong class=" font-semibold">roadmap</strong></a> are open to all.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">If you find this role exciting, we encourage you to apply even if you think you don’t meet all requirements.</p>
<h1>Opportunity</h1>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">As a Layer 2 Self Managed Support Engineer, you will engage directly with our open-source community and Airbyte OSS Enterprise customers to ensure their success with the Airbyte product. You will act as the user’s advocate, working closely with fellow support engineers, as well as product and engineering teams, to ensure critical improvements are prioritized in the roadmap. Your responsibilities will include triaging user issues, finding workarounds, and undertaking automation and engineering projects. Additionally, creating knowledge base articles to reduce the support load and enhance the product will be an essential part of your role.</p>
<h2>What You’ll Do</h2>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Provide exceptional email and Zoom support to open-source Enterprise customers, including users with development/engineering backgrounds.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Collaborate with internal and external engineers to identify, replicate, and find workarounds for issues.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Engage in various engineering tasks, including automation, development, and other projects as needed.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Document solutions and application behavior to enhance our Knowledge Base for both internal and external use, supporting scalability with growth.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Act as a liaison between users and the Product and Engineering organizations, ensuring clear and effective communication of feedback.</span></li>
</ul>
<h2>What You’ll Need</h2>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">1+ yrs of experience as any of the following: Data Engineering, Data Analysts, DevOps or QA Engineers <strong class=" font-semibold">OR</strong> 2+ years as Layer 2 Technical Support Engineer, or similar roles supporting developers.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Proficiency in Github, Docker, Python, and troubleshooting / stack trace interpretation.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Familiarity with CI/CD pipelines, Kubernetes, Helm, APIs, SQL, NoSQL, database concepts, data orchestration tools (e.g., Apache Airflow, Dagster), and observability tools (e.g., Datadog, Prometheus, OpenTelemetry) is a plus.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Experience working closely with Engineering teams and/or Developer customers.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Proven ability to communicate effectively with Enterprise customers, including documenting and communicating breaking changes.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Flexibility to adapt to changing technologies and processes.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Exceptional organizational skills, adept time management, and the ability to prioritize tasks effectively.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Growth mindset with a passion for continuous learning and improvement.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Collaborative team player with excellent communication skills.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Desire to work remotely.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Share <a href="https://handbook.airbyte.io/company/culture-and-values" target="_blank" class="break-all font-medium underline hover:opacity-75" rel="noopener noreferrer nofollow">our values</a>.</span></li>
</ul>
<h2>Location</h2>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Remote India</span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">We Provide</strong></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">The benefits listed below are for US-based employees.</p>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200"><strong class=" font-semibold">Relocation</strong> -should you apply to a San Francisco based role, Airbyte will assist with U.S. relocation to make this a seamless transition and compensate you well.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200"><strong class=" font-semibold">Unlimited Paid Time Off</strong> – we need you at your best at all times. Our expected minimum time off of 25 PTO days per year lets you schedule your work around your life.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200"><strong class=" font-semibold">Parental leave (for new parents)</strong> – we offer 16 weeks of paid parental leave for all new parents so you have time to adjust to the new life (and work) schedule introduced by your new bundle of joy.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200"><strong class=" font-semibold">Sponsored Travel</strong> – Airbyte has a partially distributed team and we recognize the value of in-person time. We sponsor annual company-wide retreats, team offsites, and Travel With Purpose in between to allow you to collaborate with your team in person on a regular basis.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200"><strong class=" font-semibold">Open book policy</strong> – we will pay for books you purchase for your professional and career development.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200"><strong class=" font-semibold">Continuous learning/training policy</strong> – we sponsor you for the conferences and training programs you feel would add to your development in the company.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200"><strong class=" font-semibold">Competitive benefits package for US-based employees</strong>, including:</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Blue Shield or Kaiser Medical Insurance<!-- -->
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Airbyte covers 100% for both employees and dependents</span></li>
</ul>
<p></span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Dental (including child & adult ortho) & Vision Insurance<!-- -->
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Airbyte covers 100% for both employees and dependents</span></li>
</ul>
<p></span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Life and AD&D Insurance<!-- -->
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Airbyte covers 100% for employees</span></li>
</ul>
<p></span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Short-term Disability Insurance<!-- -->
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Airbyte covers 100% for employees</span></li>
</ul>
<p></span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Long-term Disability Insurance<!-- -->
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Airbyte covers 100% for employees</span></li>
</ul>
<p></span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200"><strong class=" font-semibold">Healthcare insurance stipend</strong> for those outside the US whose countries do not provide it for free.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200"><strong class=" font-semibold">401k</strong> for US-based employees.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200"><strong class=" font-semibold">FSA (flexible spending account)</strong></span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200"><strong class=" font-semibold">Work Visas</strong> We currently sponsor H1B Transfers, TN Visas, and Green Cards. All other Visa requests will be discussed on a case by case basis to determine if we can sponsor.</span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Airbyte is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, age, physical or mental disability, pregnancy, genetic information, sex, sexual orientation, gender identity or expression, marital status, familial status, domestic violence victim status, veteran or military status, or any other legally recognized protected basis under federal, state or local laws. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Airbyte is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. Please let us know if you need assistance or accommodation due to a disability.</p>