Risk Analyst | Podium | Remote (United States)
Posted 2025-09-08
Remote, USA
Full Time
Immediate Start
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">At Podium, our mission is to help local businesses win. Our lead conversion platform, powered by AI and integrations, helps local businesses convert leads faster, communicate easier, and make more sales. Every day, thousands of local businesses utilize our review management, communication, marketing, and payments products.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Our work and focus on helping local businesses thrive has been recognized across the industry, including Forbes’ Next Billion Dollar Startups, Forbes’ Cloud 100, the Inc. 5000, and Fast Company’s World’s Most Innovative Companies.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">At Podium, we believe in fostering a culture that thrives on hiring and developing exceptional talent. Our <a href="https://www.podium.com/operating-principles/" target="_blank" class="break-all font-medium underline hover:opacity-75" rel="noopener noreferrer nofollow">operating principles</a> serve as a compass, guiding daily behavior and decision-making, and ensure we hire people who will thrive at Podium. If you resonate with our operating principles and are energized by our mission, Podium will be a great place for you!</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">The Role</strong></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Our payments product is both improving and creating new ways for our customers to collect payments. We seamlessly combine conversational, text-based commerce with in-store hardware to make it as easy as possible for our merchants to get paid. The Podium Payments Risk Management team provides world-class fraud protection that keeps pace with our break-neck speed of growth.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Our ideal candidate has strong investigative skills, a genuine curiosity about fraud and risk, and is highly organized. As a Payment Operations Risk Analyst, you will support the payments risk framework and take it to the next level as we grow. You will investigate suspicious activity and take appropriate action. You will also identify, mitigate, and respond to financial, legal, and reputation risks while ensuring clear communication with all stakeholders.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">In this role you will:</strong></p>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Regularly review suspicious account activity, suspicious transactions, and identify emerging fraud trends to deter fraud attacks</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Identify and communicate with teammates about emerging fraud trends</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Create documentation and policy for the risk operations team to include: training, playbooks, documentation, resolution paths, FAQs, etc.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Be part of an on-call fraud alert rotation team</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Contribute to key risk projects and initiatives as necessary</span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">What you should have:</strong></p>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">2-4 years of experience in customer support or risk operations and account investigations</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Strong competence in developing persuasive presentations and documentation using tools like: Google Documents, MS Word, PowerPoint, Excel, etc.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Basic proficiency in SQL</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Ability to work independently with precision and a strong sense of ownership</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Demonstrated track record of taking initiative as well as a sensitivity to the diverse perspectives of stakeholders and working with them to resolve differences</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Ability to think creatively and deeply about sensitive, complex problems</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">The capability to calmly handle constant change and ambiguity</span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">What we hope you have:</strong></p>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Knowledge of the payments industry, including: ACH, AML, KYC/KYB, insider threat investigations, credit card fraud, transaction surveillance, forensic investigations, etc.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Strong skills with querying languages and statistical analysis, especially SQL</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Proficiency in data visualization fundamentals as well as experience with data visualization tools such as: Teradata, Aster, Hadoop, Tableau, Raw Charts, Qlik, PowerBI, Domo etc.</span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">BENEFITS</strong></p>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Open and transparent culture</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Life insurance, long and short-term disability coverage</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Paid maternity and paternity leave</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Fertility Benefits</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Generous vacation time, plus three 4-day summer holiday weekends</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Excellent medical, dental, and vision benefits</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">401k Plan with competitive company matching</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Bi-annual swag drops with cool Podium gear and apparel</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">A stellar HQ (Utah) gym with local professional coaches and classes offered</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Onsite HQ (Utah) child care center, subsidized for employees</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Additional benefits for fully remote employees</span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><em>Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.</em></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Our work and focus on helping local businesses thrive has been recognized across the industry, including Forbes’ Next Billion Dollar Startups, Forbes’ Cloud 100, the Inc. 5000, and Fast Company’s World’s Most Innovative Companies.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">At Podium, we believe in fostering a culture that thrives on hiring and developing exceptional talent. Our <a href="https://www.podium.com/operating-principles/" target="_blank" class="break-all font-medium underline hover:opacity-75" rel="noopener noreferrer nofollow">operating principles</a> serve as a compass, guiding daily behavior and decision-making, and ensure we hire people who will thrive at Podium. If you resonate with our operating principles and are energized by our mission, Podium will be a great place for you!</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">The Role</strong></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Our payments product is both improving and creating new ways for our customers to collect payments. We seamlessly combine conversational, text-based commerce with in-store hardware to make it as easy as possible for our merchants to get paid. The Podium Payments Risk Management team provides world-class fraud protection that keeps pace with our break-neck speed of growth.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Our ideal candidate has strong investigative skills, a genuine curiosity about fraud and risk, and is highly organized. As a Payment Operations Risk Analyst, you will support the payments risk framework and take it to the next level as we grow. You will investigate suspicious activity and take appropriate action. You will also identify, mitigate, and respond to financial, legal, and reputation risks while ensuring clear communication with all stakeholders.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">In this role you will:</strong></p>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Regularly review suspicious account activity, suspicious transactions, and identify emerging fraud trends to deter fraud attacks</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Identify and communicate with teammates about emerging fraud trends</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Create documentation and policy for the risk operations team to include: training, playbooks, documentation, resolution paths, FAQs, etc.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Be part of an on-call fraud alert rotation team</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Contribute to key risk projects and initiatives as necessary</span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">What you should have:</strong></p>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">2-4 years of experience in customer support or risk operations and account investigations</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Strong competence in developing persuasive presentations and documentation using tools like: Google Documents, MS Word, PowerPoint, Excel, etc.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Basic proficiency in SQL</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Ability to work independently with precision and a strong sense of ownership</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Demonstrated track record of taking initiative as well as a sensitivity to the diverse perspectives of stakeholders and working with them to resolve differences</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Ability to think creatively and deeply about sensitive, complex problems</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">The capability to calmly handle constant change and ambiguity</span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">What we hope you have:</strong></p>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Knowledge of the payments industry, including: ACH, AML, KYC/KYB, insider threat investigations, credit card fraud, transaction surveillance, forensic investigations, etc.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Strong skills with querying languages and statistical analysis, especially SQL</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Proficiency in data visualization fundamentals as well as experience with data visualization tools such as: Teradata, Aster, Hadoop, Tableau, Raw Charts, Qlik, PowerBI, Domo etc.</span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">BENEFITS</strong></p>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Open and transparent culture</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Life insurance, long and short-term disability coverage</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Paid maternity and paternity leave</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Fertility Benefits</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Generous vacation time, plus three 4-day summer holiday weekends</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Excellent medical, dental, and vision benefits</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">401k Plan with competitive company matching</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Bi-annual swag drops with cool Podium gear and apparel</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">A stellar HQ (Utah) gym with local professional coaches and classes offered</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Onsite HQ (Utah) child care center, subsidized for employees</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Additional benefits for fully remote employees</span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><em>Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.</em></p>