Director of Technical Program Management | Carewell | Remote (United States)

<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Are you an impact-driven problem solver who is passionate about making a difference in the lives of others while contributing to a successful business? Join Carewell and be a part of a team that creates impactful solutions for caregivers and their unique challenges. We&#8217;re looking for hardworking individuals committed to raising the bar and striving for impact, scalability, and simplicity. Build your career with Carewell, a category-defining business dedicated to making caregiving easier.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">The Importance of hiring a Director of Technical Program Management</strong></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Carewell is seeking a highly motivated and technically proficient <strong class=" font-semibold">Director of Technical Program Management</strong> to lead the relaunch of our flagship website, carewell.com. This individual will be responsible for establishing effective project management practices, driving customer-centric product development, and ensuring the timely delivery of a high-quality website.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">The ideal candidate possesses a strong technical background, excellent decision-making skills, and the ability to prioritize tasks effectively in a fast-paced environment.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">What you’ll do:</strong></p>
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<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200"><strong class=" font-semibold">Project Management Playbook:</strong>
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<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Implement a comprehensive project management playbook using Jira from the ground up to support Agile methodologies.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Establish clear processes for project planning, tracking, and communication to ensure timely delivery and minimize disruptions.</span></li>
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<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200"><strong class=" font-semibold">Major Website/App Rebuild:</strong>
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<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Lead the carewell.com rebuild project from conception to launch, ensuring alignment with strategic goals.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Prioritize features and initiatives based on customer needs and business objectives.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Manage ongoing system maintenance while delivering on new strategic initiatives.</span></li>
</ul>
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<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200"><strong class=" font-semibold">Deliver on Time:</strong>
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<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Make informed and decisive choices to keep the project focused and on track.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Confidently say &#8220;no&#8221; to unnecessary features or requests that could jeopardize the project timeline.</span></li>
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<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200"><strong class=" font-semibold">Customer-Centric Focus:</strong>
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<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Champion a customer-first approach to product development, ensuring features and functionalities meet user needs.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Simplify complex projects and identify core elements that deliver immediate value.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Drive timely product launches, emphasizing iterative improvements based on user feedback and data.</span></li>
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<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200"><strong class=" font-semibold">Streamline Documentation &amp; Requirements:</strong>
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<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Establish and maintain clear and comprehensive documentation of project requirements and specifications.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Streamline QA processes to ensure the final product meets the highest quality standards.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Proactively identify and mitigate risks to project success.</span></li>
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<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">KPIs:</strong></p>
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<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">On-Time Delivery: Percentage of project milestones and deliverables completed on or before the scheduled date.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Scope Management: Number of change requests approved and implemented compared to the initial project scope.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Agile Adoption: Successful implementation and utilization of Agile methodologies through Jira.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Risk Mitigation: Number of risks identified and proactive measures taken to prevent or minimize their impact.</span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Once we launch the new website, the KPIs will include:</p>
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<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Website Traffic:Increase in unique visitors, page views, or other traffic metrics after the launch.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Conversion Rate: Improvement in the conversion rate of key actions on the website (e.g., account creation, purchases).</span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">What you’ll need:</strong></p>
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<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Demonstrates strong project management expertise (7+ years) and a track record of successful website launches.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Background in Computer Science with 2-4 years of software engineering experience.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Excels at prioritizing features and managing complex projects.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Is a customer advocate who can translate user needs into actionable product requirements.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Excellent communication and collaboration skills, including the ability to explain technical details to non-technical audiences.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Is decisive, proactive, and comfortable taking ownership of a high-profile project.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Strong documentation and requirement-gathering skills.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Demonstrated success in leading small teams.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Experience working in an agile development environment.</span></li>
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<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">Bonus points…</strong></p>
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<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Prior experience working on healthcare-related products or services.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Experience working in a fast-past, high growth startup environment.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">MBA or Master&#8217;s Degree in a relevant field.</span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">What we offer:</strong></p>
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<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Competitive compensation</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Health, Dental, and Vision insurance</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Short-term Disability and Life Insurance (100% employer-sponsored)</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Long-term Disability</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Supplemental Life Insurance (employee-sponsored)</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">401(k) Retirement Plan</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">100% Remote</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Generous paid time off and 6 paid holidays</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Employee discount</span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">About Carewell</strong></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Carewell is a category-defining business that is dedicated to providing the most trusted and reputable retail source for caregiving products. Our vast selection of expert-vetted products includes incontinence supplies, wound care, nutrition, mobility aids, and more, all available at the best prices with fast, reliable shipping. We are proud to have been recognized as one of the fastest-growing companies in the US, ranked on the Inc. 5000, and named one of the most customer-centric companies in the world by Forbes in 2022. At Carewell, we understand the importance of caregiving, and we strive to provide the highest quality products to help caregivers provide the best care possible for their loved ones.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">As the number of older adults in the US grows, the need for caregiving solutions will only increase. By joining Carewell, you will have the opportunity to work in a space that is constantly evolving, with new challenges and opportunities for growth. We are committed to being architects of our own success, always striving to improve our teams, partnerships, and solutions to ensure impact, scalability, and simplicity. As a member of our team, you will have the opportunity to collaborate with like-minded individuals, using customer insights, data, research, and feedback to make decisions and create the most effective solutions. If you are ready to join a team of dedicated individuals who are committed to making a difference in the world, Carewell is the place for you.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">Learn more about</strong> us in the <a href="https://www.carewell.com/newsroom/" target="_blank" class="break-all font-medium underline hover:opacity-75" rel="noopener noreferrer nofollow">Carewell Newsroom</a>.</p>