Associate Sales Support Specialist | LastPass | Remote (Guatemala)
Posted 2025-09-08
Remote, USA
Full Time
Immediate Start
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">About LastPass</strong><br />
<!-- -->LastPass is a leader in password and identity management, making it easier to log into life and work. Trusted by 100,000 businesses and millions of users, LastPass combines advanced security with effortless access for individuals, families, small business owners, and enterprise professionals. With LastPass, important credentials are protected and private – and always within reach.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">We welcome new ideas, support your growth, and recognize your value, if this aligns with what you are looking for in your next career move, Join Us!</strong></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">LastPass is looking for a Associate Sales Support Specialist</strong></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">This is an exciting opportunity for a sales operations or finance professional looking to join a dynamic SaaS company with a remote-first workforce. You will be part of the Chief Revenue Officer’s Sales Organization, reporting to the Sales Operations team (based in the USA). This role is ideal for a hands-on, detail-oriented individual seeking a challenging growth opportunity within the Sales organization.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">The newly developed Sales Support Desk is responsible for assisting the LastPass sales teams in addressing issues related to the customer quote and proposal process. You will work closely with Account Executives and Partner Managers, interacting with sales leaders to ensure sales quotes are delivered to customers accurately and promptly. You will be a valuable contributor within the Sales Operations Organization as you apply your skills to this role.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">If you are passionate about complex problem solving and motivated by scale, then this is the role for you!</strong></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">Who will you work with?</strong></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">The Sales Operations team has high visibility within the Global Sales Organization and reports directly to the Chief Revenue Officer (CRO). Members of the Sales Support Desk will interact with various internal stakeholders, including Sales, Finance, Legal, and Enterprise Systems.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">What are some of the exciting challenges you will be working on?</strong></p>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Ensure that sales and partner quotes and contract terms are 100% accurate before being presented to customers.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Review contract pricing and ensure that accurate contracts are created within the scope of the deal type.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Resolve deficiencies and stipulations with various parties to ensure proper management of quotes.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Manage sales inquiries and provide accurate information regarding products, services, pricing, SKU accuracy, and order status.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Ensure timely processing of Purchase Orders and accuracy in procurement.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Manage questions and queues related to quoting, invoices, Purchase Orders, and other inquiries.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Conduct weekly cross-functional reporting on quoting accuracy.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Identify and implement opportunities for continuous improvement.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Review operational procedures and adopt industry best practices.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Communicate effectively with a high degree of professionalism at all times.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Provide cross-functional support to the Global Sales Organization as needed.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Work on special projects as directed by Sales Operations leadership.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Assist with data cleanup initiatives.</span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">What does it take to work at LastPass?</strong></p>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200"><strong class=" font-semibold">Experience:</strong> Experience in a Sales Operations or Finance role, including experience with Salesforce.com. Experience with CPQ is a plus.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200"><strong class=" font-semibold">Dependability:</strong> We seek a reliable professional committed to teamwork and consistently demonstrating the ability to meet deadlines.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200"><strong class=" font-semibold">Collaboration:</strong> This role involves working as part of a larger global team across various time zones, including individuals who may be new to their roles. We need someone who can demonstrate mentorship, collaboration, and curiosity. Asking the right questions at the right time is key to success in this role.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200"><strong class=" font-semibold">Attention to Detail:</strong> This role requires the ability to manage a large volume of complex deals under pressure. Accuracy is a critical metric for success.</span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">It’s great, but not required:</strong></p>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Intermediate level of proficiency with MS Office products (Excel, Word, PowerPoint)</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Prior experience working in a remote-centric environment utilizing collaboration tools such as Microsoft Teams, Slack, etc.</span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">Why LastPass?</strong></p>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Market-leading password manager</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">High-growth, collaborative environment with inclusive teams</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Remote first culture</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Competitive compensation</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Flexible Paid time off policies including but not limited to: Monthly self-care days (12 extra paid days off annually), volunteering days</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Generous Parental leave</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Comprehensive health coverage, dependents included</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Home office setup support</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">LastPass families free account up to 5 members</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Continuous learning and development opportunities</span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold"><em>Unlock your potential with us – your skills, experience, and unique perspective matter more than just checking the boxes. Apply today, and let’s build the future together!</em></strong></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">We’re building an inclusive community that reflects the people of all races, genders, sexual orientations, national origins, backgrounds, and perspectives who share our world.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">For all US based jobs please review our <a href="https://www.lastpass.com/-/media/b839b4f6c9834080a07c23be15c11159.pdf" target="_blank" class="break-all font-medium underline hover:opacity-75" rel="noopener noreferrer nofollow">Applicant Privacy Notice</a></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">For all EU based jobs please review our <a href="https://www.lastpass.com/-/media/f26b8d18efa74d3cb25a262c8bd523a9.pdf" target="_blank" class="break-all font-medium underline hover:opacity-75" rel="noopener noreferrer nofollow">Candidate Privacy Notice </a></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Please review our <a href="https://www.lastpass.com/-/media/f62849a2f1644911b4369d23a0206e05.pdf" target="_blank" class="break-all font-medium underline hover:opacity-75" rel="noopener noreferrer nofollow">CCPA Notice</a></p>
<!-- -->LastPass is a leader in password and identity management, making it easier to log into life and work. Trusted by 100,000 businesses and millions of users, LastPass combines advanced security with effortless access for individuals, families, small business owners, and enterprise professionals. With LastPass, important credentials are protected and private – and always within reach.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">We welcome new ideas, support your growth, and recognize your value, if this aligns with what you are looking for in your next career move, Join Us!</strong></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">LastPass is looking for a Associate Sales Support Specialist</strong></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">This is an exciting opportunity for a sales operations or finance professional looking to join a dynamic SaaS company with a remote-first workforce. You will be part of the Chief Revenue Officer’s Sales Organization, reporting to the Sales Operations team (based in the USA). This role is ideal for a hands-on, detail-oriented individual seeking a challenging growth opportunity within the Sales organization.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">The newly developed Sales Support Desk is responsible for assisting the LastPass sales teams in addressing issues related to the customer quote and proposal process. You will work closely with Account Executives and Partner Managers, interacting with sales leaders to ensure sales quotes are delivered to customers accurately and promptly. You will be a valuable contributor within the Sales Operations Organization as you apply your skills to this role.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">If you are passionate about complex problem solving and motivated by scale, then this is the role for you!</strong></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">Who will you work with?</strong></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">The Sales Operations team has high visibility within the Global Sales Organization and reports directly to the Chief Revenue Officer (CRO). Members of the Sales Support Desk will interact with various internal stakeholders, including Sales, Finance, Legal, and Enterprise Systems.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">What are some of the exciting challenges you will be working on?</strong></p>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Ensure that sales and partner quotes and contract terms are 100% accurate before being presented to customers.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Review contract pricing and ensure that accurate contracts are created within the scope of the deal type.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Resolve deficiencies and stipulations with various parties to ensure proper management of quotes.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Manage sales inquiries and provide accurate information regarding products, services, pricing, SKU accuracy, and order status.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Ensure timely processing of Purchase Orders and accuracy in procurement.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Manage questions and queues related to quoting, invoices, Purchase Orders, and other inquiries.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Conduct weekly cross-functional reporting on quoting accuracy.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Identify and implement opportunities for continuous improvement.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Review operational procedures and adopt industry best practices.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Communicate effectively with a high degree of professionalism at all times.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Provide cross-functional support to the Global Sales Organization as needed.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Work on special projects as directed by Sales Operations leadership.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Assist with data cleanup initiatives.</span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">What does it take to work at LastPass?</strong></p>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200"><strong class=" font-semibold">Experience:</strong> Experience in a Sales Operations or Finance role, including experience with Salesforce.com. Experience with CPQ is a plus.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200"><strong class=" font-semibold">Dependability:</strong> We seek a reliable professional committed to teamwork and consistently demonstrating the ability to meet deadlines.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200"><strong class=" font-semibold">Collaboration:</strong> This role involves working as part of a larger global team across various time zones, including individuals who may be new to their roles. We need someone who can demonstrate mentorship, collaboration, and curiosity. Asking the right questions at the right time is key to success in this role.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200"><strong class=" font-semibold">Attention to Detail:</strong> This role requires the ability to manage a large volume of complex deals under pressure. Accuracy is a critical metric for success.</span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">It’s great, but not required:</strong></p>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Intermediate level of proficiency with MS Office products (Excel, Word, PowerPoint)</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Prior experience working in a remote-centric environment utilizing collaboration tools such as Microsoft Teams, Slack, etc.</span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">Why LastPass?</strong></p>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Market-leading password manager</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">High-growth, collaborative environment with inclusive teams</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Remote first culture</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Competitive compensation</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Flexible Paid time off policies including but not limited to: Monthly self-care days (12 extra paid days off annually), volunteering days</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Generous Parental leave</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Comprehensive health coverage, dependents included</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Home office setup support</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">LastPass families free account up to 5 members</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Continuous learning and development opportunities</span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold"><em>Unlock your potential with us – your skills, experience, and unique perspective matter more than just checking the boxes. Apply today, and let’s build the future together!</em></strong></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">We’re building an inclusive community that reflects the people of all races, genders, sexual orientations, national origins, backgrounds, and perspectives who share our world.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">For all US based jobs please review our <a href="https://www.lastpass.com/-/media/b839b4f6c9834080a07c23be15c11159.pdf" target="_blank" class="break-all font-medium underline hover:opacity-75" rel="noopener noreferrer nofollow">Applicant Privacy Notice</a></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">For all EU based jobs please review our <a href="https://www.lastpass.com/-/media/f26b8d18efa74d3cb25a262c8bd523a9.pdf" target="_blank" class="break-all font-medium underline hover:opacity-75" rel="noopener noreferrer nofollow">Candidate Privacy Notice </a></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Please review our <a href="https://www.lastpass.com/-/media/f62849a2f1644911b4369d23a0206e05.pdf" target="_blank" class="break-all font-medium underline hover:opacity-75" rel="noopener noreferrer nofollow">CCPA Notice</a></p>