Customer Support Engineer | Tailscale

About Tailscale
Tailscale is building the new Internet by delivering software that makes it easy to securely interconnect people and their devices, no matter where they are. From hobbyists to multinational corporations, teams of every size use Tailscale each day to protect their networks, share access to internal tools, and more. We’re building a future for the Internet that’s easy, sensible, and safe, like it used to be. Founded in 2019 and fully distributed, we’re backed by Accel, CRV, Insight, Heavybit, and Uncork Capital.
Job Description
If you’re passionate about solving networking issues and providing high-quality support, this is the role for you! We’re seeking a new full-time Customer Support Engineer to join our growing team. In this role, you will be responsible for providing technical support for individuals, teams, and companies using Tailscale. You’ll be part of a growing team of engineers focused on delivering excellent support and proactively solving friction through partnering with our Sales, Product, and Engineering teams.
Because we’re an early-stage and fully remote company, we’re looking for a motivated individual who can think on their feet, enjoys collaborating with highly technical teams, and is comfortable working asynchronously. This doesn’t mean we are going to give you more work than you can handle – we want to understand your special, niche skills and enable you to bring them to work with you.
Key Responsibilities:
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<li class=" leading-snug mb-2 pl-2">Become an expert in the use of the Tailscale product, including Access Control, Authentication, and Routing features</li>
<li class=" leading-snug mb-2 pl-2">Handle support requests from customers regarding issues occurring in their use of the product</li>
<li class=" leading-snug mb-2 pl-2">Work closely with Customer Success, Sales, and Engineering to help users successfully deploy the Tailscale product</li>
<li class=" leading-snug mb-2 pl-2">Collaborate with our Engineering team to debug and fix customer issues</li>
</ul>
Requirements:
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<li class=" leading-snug mb-2 pl-2">4+ years experience in technical support roles</li>
<li class=" leading-snug mb-2 pl-2">1+ years experience with networking. You should know what a subnet is and what routing does. CCNA or equivalent is a plus. Extensive experience with Tailscale is even better</li>
<li class=" leading-snug mb-2 pl-2">Interpersonal communication skills and the ability to work effectively on a team</li>
<li class=" leading-snug mb-2 pl-2">Excellent written communication skills. Much of the role is via email and forum-based conversations</li>
<li class=" leading-snug mb-2 pl-2">A strong desire to work with customers and partners in solving problems</li>
</ul>
As a company, we strive to maintain fair and equitable compensation practices within our team across all roles and all levels. We use San Francisco market data to establish our pay ranges.
CAN Pay Ranges
$129,980—$162,140 CAD
Frequently cited statistics show that people who identify with historically marginalized groups are likely to apply to jobs only if they meet 100% of the qualifications. We encourage you to help us break that statistic!
What We Offer
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2">An inclusive, flexible environment where you can be your authentic self. We recognize the impact of diverse voices and backgrounds on the growth of our people, product, and company. And that flexibility in how and when you work empowers our team to integrate work and life.</li>
<li class=" leading-snug mb-2 pl-2">A competitive total compensation package. This includes a base salary, an equity incentive plan and variable commission (for quota-based roles).</li>
<li class=" leading-snug mb-2 pl-2">Comprehensive group benefits with no waiting period. Take advantage of coverage for health, vision, dental, and more for you and your family!</li>
<li class=" leading-snug mb-2 pl-2">All-remote with the opportunity to work from anywhere—enjoy a change of scenery wherever you can get wifi, participate in virtual and in-person social events, and leverage our corporate co-working program to visit WeWork (or other similar spaces near you).</li>
<li class=" leading-snug mb-2 pl-2">Connect with other Tailscalars IRL. Attend our annual company retreat, participate in team/department off-sites, or use your individual travel budget to meet up with team members in Canada, the US, or the UK.</li>
<li class=" leading-snug mb-2 pl-2">Support for your personal and professional development. Grow your career thoughtfully with $1500 USD annually for professional development, or take advantage of mentorship, coaching, and internal promotion opportunities.</li>
<li class=" leading-snug mb-2 pl-2">Paid time off and a healthy work-life integration. Our flexible, paid time off program supports you for any situation life throws your way, whether moving homes or travelling the world! We encourage all Tailscalars to take 4-6 weeks of vacation annually**.**</li>
<li class=" leading-snug mb-2 pl-2">A build-your-own home office setup. You choose your own company-owned laptop (Mac or PC), receive a monthly home internet reimbursement, and $1000 USD to customize your workstation to make it your own.</li>
<li class=" leading-snug mb-2 pl-2">Generous parental leave program from your first day. We care about your life outside of work and encourage new parents to take advantage of parental leave top-ups for up to 26 weeks.</li>
</ul>

Customer Support Engineer | Tailscale | Remote (Canada)

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