Technical Support Engineer | Splunk

<h3 class=" text-white font-semibold text-lg mb-2">Description</h3>
Splunk is the world’s first Data-to-Everything Platform. Now organizations no longer need to worry about where their data is coming from, and they are free to focus on the business outcomes that data can deliver.
Splunk is seeking a Technical Support Engineer to join our global technical support organization offering 24/7 support for our customers around the world. This is a very dynamic role where you will provide technical product expertise and excellent customer experience around Splunk’s core platform, and participate in ongoing projects around tools, knowledge management, our growing marketplace of solutions, and more. Our team operates on a 7-day global coverage model, and as a result, our support engineers are occasionally asked to work on weekends.
Responsibilities
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2">Provide outstanding service and technical support to Splunk customers and maintain positive customer relationships</li>
<li class=" leading-snug mb-2 pl-2">Take ownership of resolving customer problems while ensuring an outstanding customer experience</li>
<li class=" leading-snug mb-2 pl-2">Champion our customers throughout the entire support case journey</li>
<li class=" leading-snug mb-2 pl-2">Develop and maintain a deep understanding of the Splunk product and related technologies, with a focus on our core platform</li>
<li class=" leading-snug mb-2 pl-2">Troubleshoot technical issues to establish the root cause of problems and form a solution or workaround across a range of environments</li>
<li class=" leading-snug mb-2 pl-2">Create, reuse, improve, and maintain quality knowledge articles as part of the case management workflow, while following Knowledge-Centered Service (KCS) principles and methodology</li>
<li class=" leading-snug mb-2 pl-2">Reproduce customer issues, file bug reports, raise issues to Engineering, and be the bridge between customers and product developers</li>
<li class=" leading-snug mb-2 pl-2">Drive continuous improvement of tools, processes, and product supportability</li>
<li class=" leading-snug mb-2 pl-2">Perform other job-related duties as assigned and participate in special projects</li>
</ul>
Requirements
Must have:
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<li class=" leading-snug mb-2 pl-2">Outstanding interpersonal skills and excellent communication – both verbal and written</li>
<li class=" leading-snug mb-2 pl-2">Foundational experience with UNIX (Linux, *NIX), LDAP, Windows, or Mac OS</li>
<li class=" leading-snug mb-2 pl-2">Basic understanding of networking concepts (TCP/IP, UDP, DNS, NAT, gateways, etc.)</li>
<li class=" leading-snug mb-2 pl-2">Logical approach to problem solving and strong troubleshooting skills</li>
<li class=" leading-snug mb-2 pl-2">Excellent time management skills with the ability to adapt to changing priorities of customer issues</li>
<li class=" leading-snug mb-2 pl-2">Demonstrated ability to learn new technologies quickly while remaining current with the latest industry knowledge</li>
<li class=" leading-snug mb-2 pl-2">Passionate about working in a dynamic technical environment and supporting a product with frequent product releases and regular maintenance updates</li>
</ul>
Nice to have:
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2">
Experience in customer facing technical support, system administration role
</li>
<li class=" leading-snug mb-2 pl-2">
Exposure to cloud technologies such as AWS (including Amazon EC2 and S3), Google Cloud Platform, or Microsoft Azure
</li>
<li class=" leading-snug mb-2 pl-2">
Knowledge of Python, Perl and shell scripting, XML, HTML, or other scripting languages
</li>
<li class=" leading-snug mb-2 pl-2">
Familiar with virtualization (VMWare, Hyper-V, KVM, etc.)
</li>
<li class=" leading-snug mb-2 pl-2">
Knowledge of JavaScript, Node.js, Apache, or similar front-end and web technologies
</li>
<li class=" leading-snug mb-2 pl-2">
Understanding of regular expressions (Regex) and relational databases
</li>
</ul>
We value diversity, equity, and inclusion at Splunk and are an equal employment opportunity employer. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements.
Note:
Base Pay Range
India
Base Pay: INR 1,600,000.00 – 2,200,000.00 per year
Splunk provides flexibility and choice in the working arrangement for most roles, including remote and/or in-office roles. We have a market-based pay structure which varies by location. Please note that the base pay range is a guideline and for candidates who receive an offer, the base pay will vary based on factors such as work location as set out above, as well as the knowledge, skills and experience of the candidate. In addition to base pay, this role is eligible for incentive compensation and may be eligible for equity or long-term cash awards.
Benefits are an important part of Splunk’s Total Rewards package. This role is eligible for a comprehensive, competitive benefits package which may include healthcare and retirement plans, paid time off, wellbeing expense reimbursement, and much more! Learn more about our comprehensive benefits and wellbeing offering at [https://splunkbenefits.com>.
Thank you for your interest in Splunk!

Technical Support Engineer | Splunk | Remote (India)

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