Customer Success Associate | Clara | Remote (Brazil)
Posted 2025-09-08
Remote, USA
Full Time
Immediate Start
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Clara is the leading spend management platform for companies in Latin America. Our end-to-end solution includes our locally-issued corporate cards, a Bill Pay product, financing solutions, and our highly-rated software platform; already being used by thousands of the most successful companies across the region.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Clara is backed by top global and regional investors such as GGV Capital, Coatue, DST Global Partners, General Catalyst, monashees, Acrew Capital, Kaszek, Citius, Canary, Citi Ventures, Picus Capital, Avid Ventures, ICONIQ Growth, Endeavor Catalyst, Goldman Sachs, Accial Capital, and prominent angel investors.</p>
<h2>We are looking for a Customer Success Associate who will:</h2>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Assist in developing and maintaining sustainable relationships with our clients.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Help position Clara as a leading company in spend management.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Support the onboarding process for new clients, ensuring a smooth transition and positive experience.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Collaborate with the team to analyze client portfolios and identify opportunities for growth.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Contribute to the execution of sales and marketing initiatives alongside partners to drive business success.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Assist in gathering data for sales forecasting and reporting.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Serve as a point of contact for existing clients, addressing their needs and inquiries.</span></li>
</ul>
<h2><strong class=" font-semibold">Our requirements for this position are:</strong></h2>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">2-3 years of experience in a customer-facing role, preferably in a B2B environment.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Previous experience in onboarding clients is a plus.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Strong organizational skills and a focus on achieving results.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Professional proficiency in English.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">A proactive attitude and openness to learning and adapting to changes.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Experience in the Financial, Banking, or Insurance sectors is a plus.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Ability to build strong relationships with clients and collaborate effectively within a team.</span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">The way we do things is as important as what we do</strong>. That is why we operate on a set of carefully-identified values. They are what we expect from ourselves and each other in our day-to-day.</p>
<h3 class=" text-white font-semibold text-lg mb-2"><strong class=" font-semibold">We value</strong></h3>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">* <strong class=" font-semibold">Clarity</strong> – Open and direct communication</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">* <strong class=" font-semibold">Simplicity</strong> – Pare things down to the essential</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">* <strong class=" font-semibold">Ownership</strong> – We’re all owners and act like it</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">* <strong class=" font-semibold">Pride</strong> – Make quality products we’re proud of</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">* <strong class=" font-semibold">Always Be Changing (ABC)</strong> – Continuous self-improvement</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">* <strong class=" font-semibold">Inclusivity</strong> – Every voice counts; we value each other for our shared mission and contributions</p>
<h3 class=" text-white font-semibold text-lg mb-2"><strong class=" font-semibold">We are</strong></h3>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">* Shaping business finances in Latin America</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">* Driven by our 6 core values</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">* Proud of our inclusive and caring culture</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">* Certified as Top LinkedIn Startup</p>
<h3 class=" text-white font-semibold text-lg mb-2"></h3>
<h3 class=" text-white font-semibold text-lg mb-2"><strong class=" font-semibold">We offer</strong></h3>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">* Competitive salary & a robust stock ownership plan</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">* 100% flexible work model</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">* A set of benefits that are adaptable to your needs & way of life</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">* Opportunities for growth in a fast-paced environment</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">* A chance to shape B2B payments in Latin America and increase the region’s economic competitiveness</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Clara is backed by top global and regional investors such as GGV Capital, Coatue, DST Global Partners, General Catalyst, monashees, Acrew Capital, Kaszek, Citius, Canary, Citi Ventures, Picus Capital, Avid Ventures, ICONIQ Growth, Endeavor Catalyst, Goldman Sachs, Accial Capital, and prominent angel investors.</p>
<h2>We are looking for a Customer Success Associate who will:</h2>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Assist in developing and maintaining sustainable relationships with our clients.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Help position Clara as a leading company in spend management.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Support the onboarding process for new clients, ensuring a smooth transition and positive experience.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Collaborate with the team to analyze client portfolios and identify opportunities for growth.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Contribute to the execution of sales and marketing initiatives alongside partners to drive business success.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Assist in gathering data for sales forecasting and reporting.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Serve as a point of contact for existing clients, addressing their needs and inquiries.</span></li>
</ul>
<h2><strong class=" font-semibold">Our requirements for this position are:</strong></h2>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">2-3 years of experience in a customer-facing role, preferably in a B2B environment.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Previous experience in onboarding clients is a plus.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Strong organizational skills and a focus on achieving results.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Professional proficiency in English.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">A proactive attitude and openness to learning and adapting to changes.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Experience in the Financial, Banking, or Insurance sectors is a plus.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Ability to build strong relationships with clients and collaborate effectively within a team.</span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">The way we do things is as important as what we do</strong>. That is why we operate on a set of carefully-identified values. They are what we expect from ourselves and each other in our day-to-day.</p>
<h3 class=" text-white font-semibold text-lg mb-2"><strong class=" font-semibold">We value</strong></h3>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">* <strong class=" font-semibold">Clarity</strong> – Open and direct communication</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">* <strong class=" font-semibold">Simplicity</strong> – Pare things down to the essential</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">* <strong class=" font-semibold">Ownership</strong> – We’re all owners and act like it</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">* <strong class=" font-semibold">Pride</strong> – Make quality products we’re proud of</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">* <strong class=" font-semibold">Always Be Changing (ABC)</strong> – Continuous self-improvement</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">* <strong class=" font-semibold">Inclusivity</strong> – Every voice counts; we value each other for our shared mission and contributions</p>
<h3 class=" text-white font-semibold text-lg mb-2"><strong class=" font-semibold">We are</strong></h3>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">* Shaping business finances in Latin America</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">* Driven by our 6 core values</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">* Proud of our inclusive and caring culture</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">* Certified as Top LinkedIn Startup</p>
<h3 class=" text-white font-semibold text-lg mb-2"></h3>
<h3 class=" text-white font-semibold text-lg mb-2"><strong class=" font-semibold">We offer</strong></h3>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">* Competitive salary & a robust stock ownership plan</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">* 100% flexible work model</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">* A set of benefits that are adaptable to your needs & way of life</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">* Opportunities for growth in a fast-paced environment</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">* A chance to shape B2B payments in Latin America and increase the region’s economic competitiveness</p>