Customer Insights Manager | ezCater, Inc | Remote (United States)
Posted 2025-09-08
Remote, USA
Full Time
Immediate Start
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">ezCater is the leading food for work technology company in the US, connecting anyone who needs food for their workplace to over 100,000 restaurants nationwide. For workplaces, ezCater provides flexible and scalable solutions for everything from recurring employee meals to one-off meetings, all backed by 24/7 customer service with real humans. ezCater also enables companies to manage their food spend in a single, customizable platform. For restaurant partners, ezCater helps them grow their business by bringing them more orders and new high-value customers. To learn more, visit <a href="http://www.ezcater.com/" target="_blank" class="break-all font-medium underline hover:opacity-75" rel="noopener noreferrer nofollow">www.ezcater.com</a>.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">At ezCater, we are passionate about building products and services that our customers love. We believe understanding people and behavior is essential to our product and marketing strategies. We’re looking for an analytical thinker and gifted collaborator who excels at uncovering insights and working with internal stakeholders across marketing, product, and sales to promote a customer-centric culture and enable smarter, customer-centric decisions across the company.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">This role will focus on corporate accounts, which enables everyone in an organization to order easily from restaurants they love on a single platform.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">As a <strong class=" font-semibold">Customer Insights Manager</strong> you will conduct qualitative and quantitative research to understand our current and potential corporate account clients. You’ll define and lead research studies, as well as work hand-in-hand with the Director of Customer Insights to reinforce the voice of our customers within marketing and the overall business. You’ll unearth insights that make our marketing, messaging, and communications more effective and customer-centric.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">If you are passionate about getting to know our corporate account clients, and you love transforming customer learnings into actionable insights critical to business success, we’d love to talk to you.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">What You’ll Do:</strong></p>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Partner with internal stakeholders to identify research needs and develop research plans</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Organize, conduct, and report on primary customer research and market research</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Assess and manage external research vendors as needed</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Synthesize, summarize, and devise actionable strategies from customer insights</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Present relevant insights to a variety of stakeholders and partners at all levels</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Make substantive recommendations regarding ezCater marketing, messaging, products and service experience</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Be a corporate customer advocate, representing their needs in business decisions</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Deeply understand our corporate customers, market, and product</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Work hand-in-hand with the Director or Customer Insights to:<!-- -->
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Own corporate customer research roadmap, including planning & execution</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Guide industry trend and thought leadership research</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Moderate customer interviews</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Analyze quantitative survey and transactional data</span></li>
</ul>
<p></span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Contribute to an internal research repository</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Collaborate with peers in UX Research and Research Operations</span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">What You Have</strong>:</p>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Relevant experience:<!-- -->
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">5+ years conducting research, preferably for a B2B, digital-first company and/or an online marketplace</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Proven track record of taking research data and transforming it into actionable insights that drive real decisions and business impact</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Experience with all aspects of the research process: study design, recruitment, moderation, questionnaire design, analysis, reporting, and executive presentations</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Experience managing a wide range of qualitative and quantitative methods: surveys, in-depth interviews, focus groups, diary studies, field research, brand tracking, etc.</span></li>
</ul>
<p></span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Storytelling and communication:<!-- -->
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Strong storytelling skills and ability to create compelling narratives and frameworks</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">A transparent, collaborative approach to working that invites others into the process, keeps them informed and involved, and welcomes feedback</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Experience building and owning relationships with cross-functional peers</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Strong communication and presentation skills</span></li>
</ul>
<p></span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Strong analytical and critical thinking skills</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">A bias for action and experimentation: “Try it and track it” is a key tenet of ezCater culture</span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><em>The national cash compensation range for this role is $96,000 – $130,000 per year*</em></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><em>*Please note: Final offer amounts are determined by multiple factors, including prior experience, expertise and region & may vary from the amount above. This range does not represent additional compensation benefits (such as equity, 401K or medical, dental or vision insurance).</em></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><em><strong class=" font-semibold">Please have fun with the Cover Letter portion of the application!</strong></em> It does not need to follow “traditional” cover letter guidelines – we would love for you to write 150-500 words explaining why you are interested in ezCater and the role, and highlighting anything else you think we should know!</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">ezCater does not sponsor applicants for work visas or legal permanent residence.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">What You’ll Get from Us:</strong></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">You’ll get a terrifically compelling opportunity, in an environment of radical transparency and collaborative colleagues at every level of our organization. You’ll also get sane working hours and great flexibility around work/life balance.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Have people in your life – of any age – who always, often, or sometimes need your help? We make room for that. Have a bad thing or a good thing happen to you? We make room for that, too.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Oh, and you’ll get all this: Market salary, stock options that you’ll help make worth a lot, the usual holidays, all-you-can-eat vacation, 401K with ezCater match, health/dental/FSA, long-term disability insurance, remote-hybrid work from our awesome Boston or Denver offices OR your home OR a mixture of both home and office (you choose!), a tremendous amount of responsibility and autonomy, wicked awesome co-workers, cupcakes (and many more goodies) when you’re in one of our offices, and knowing that you helped get this rocket ship to the moon.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">ezCater is an equal opportunity employer. We embrace humans of every background, appearance, race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, and disability status. At the same time, we do not employ jerks, even brilliant ones.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">For information on how ezCater collects and uses job applicants’ personal information, please visit our <a href="https://www.ezcater.com/company/apply/job-applicant-privacy-policy/" target="_blank" class="break-all font-medium underline hover:opacity-75" rel="noopener noreferrer nofollow">Job Applicant Privacy Policy.</a></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">#BI-Remote</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">At ezCater, we are passionate about building products and services that our customers love. We believe understanding people and behavior is essential to our product and marketing strategies. We’re looking for an analytical thinker and gifted collaborator who excels at uncovering insights and working with internal stakeholders across marketing, product, and sales to promote a customer-centric culture and enable smarter, customer-centric decisions across the company.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">This role will focus on corporate accounts, which enables everyone in an organization to order easily from restaurants they love on a single platform.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">As a <strong class=" font-semibold">Customer Insights Manager</strong> you will conduct qualitative and quantitative research to understand our current and potential corporate account clients. You’ll define and lead research studies, as well as work hand-in-hand with the Director of Customer Insights to reinforce the voice of our customers within marketing and the overall business. You’ll unearth insights that make our marketing, messaging, and communications more effective and customer-centric.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">If you are passionate about getting to know our corporate account clients, and you love transforming customer learnings into actionable insights critical to business success, we’d love to talk to you.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">What You’ll Do:</strong></p>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Partner with internal stakeholders to identify research needs and develop research plans</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Organize, conduct, and report on primary customer research and market research</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Assess and manage external research vendors as needed</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Synthesize, summarize, and devise actionable strategies from customer insights</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Present relevant insights to a variety of stakeholders and partners at all levels</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Make substantive recommendations regarding ezCater marketing, messaging, products and service experience</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Be a corporate customer advocate, representing their needs in business decisions</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Deeply understand our corporate customers, market, and product</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Work hand-in-hand with the Director or Customer Insights to:<!-- -->
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Own corporate customer research roadmap, including planning & execution</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Guide industry trend and thought leadership research</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Moderate customer interviews</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Analyze quantitative survey and transactional data</span></li>
</ul>
<p></span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Contribute to an internal research repository</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Collaborate with peers in UX Research and Research Operations</span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">What You Have</strong>:</p>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Relevant experience:<!-- -->
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">5+ years conducting research, preferably for a B2B, digital-first company and/or an online marketplace</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Proven track record of taking research data and transforming it into actionable insights that drive real decisions and business impact</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Experience with all aspects of the research process: study design, recruitment, moderation, questionnaire design, analysis, reporting, and executive presentations</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Experience managing a wide range of qualitative and quantitative methods: surveys, in-depth interviews, focus groups, diary studies, field research, brand tracking, etc.</span></li>
</ul>
<p></span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Storytelling and communication:<!-- -->
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Strong storytelling skills and ability to create compelling narratives and frameworks</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">A transparent, collaborative approach to working that invites others into the process, keeps them informed and involved, and welcomes feedback</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Experience building and owning relationships with cross-functional peers</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Strong communication and presentation skills</span></li>
</ul>
<p></span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Strong analytical and critical thinking skills</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">A bias for action and experimentation: “Try it and track it” is a key tenet of ezCater culture</span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><em>The national cash compensation range for this role is $96,000 – $130,000 per year*</em></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><em>*Please note: Final offer amounts are determined by multiple factors, including prior experience, expertise and region & may vary from the amount above. This range does not represent additional compensation benefits (such as equity, 401K or medical, dental or vision insurance).</em></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><em><strong class=" font-semibold">Please have fun with the Cover Letter portion of the application!</strong></em> It does not need to follow “traditional” cover letter guidelines – we would love for you to write 150-500 words explaining why you are interested in ezCater and the role, and highlighting anything else you think we should know!</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">ezCater does not sponsor applicants for work visas or legal permanent residence.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">What You’ll Get from Us:</strong></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">You’ll get a terrifically compelling opportunity, in an environment of radical transparency and collaborative colleagues at every level of our organization. You’ll also get sane working hours and great flexibility around work/life balance.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Have people in your life – of any age – who always, often, or sometimes need your help? We make room for that. Have a bad thing or a good thing happen to you? We make room for that, too.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Oh, and you’ll get all this: Market salary, stock options that you’ll help make worth a lot, the usual holidays, all-you-can-eat vacation, 401K with ezCater match, health/dental/FSA, long-term disability insurance, remote-hybrid work from our awesome Boston or Denver offices OR your home OR a mixture of both home and office (you choose!), a tremendous amount of responsibility and autonomy, wicked awesome co-workers, cupcakes (and many more goodies) when you’re in one of our offices, and knowing that you helped get this rocket ship to the moon.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">ezCater is an equal opportunity employer. We embrace humans of every background, appearance, race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, and disability status. At the same time, we do not employ jerks, even brilliant ones.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">For information on how ezCater collects and uses job applicants’ personal information, please visit our <a href="https://www.ezcater.com/company/apply/job-applicant-privacy-policy/" target="_blank" class="break-all font-medium underline hover:opacity-75" rel="noopener noreferrer nofollow">Job Applicant Privacy Policy.</a></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">#BI-Remote</p>