Program Manager | Airtable | Remote (United States)
Posted 2025-09-08
Remote, USA
Full Time
Immediate Start
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">As a Program Manager within Airtable’s Professional Services organization, you will be responsible for managing and delivering complex, high-impact projects for our largest enterprise customers. You will work closely with clients, internal teams, and senior leadership to ensure successful project execution, customer satisfaction, and long-term business value. As the first team member in this role you will also help define the PMO function as we continue to grow.</p>
<h1><strong class=" font-semibold">What you’ll do</strong></h1>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200"><strong class=" font-semibold">Program Management:</strong> Lead and manage multiple enterprise-level projects from initiation through delivery, ensuring they are completed on time, within scope, and within budget following our Services Methodology approach</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200"><strong class=" font-semibold">Client Engagement:</strong> Build and maintain strong relationships with key stakeholders – including senior leaders, project managers, workflow owners, and creators – serving as the primary point of contact for all project-related activities.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200"><strong class=" font-semibold">Operations:</strong> Managing dependencies and resources, instigating change orders, supporting the sales process as needed to instill customer confidence, and documenting all key decisions and meeting outcomes.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200"><strong class=" font-semibold">Team Leadership:</strong> Coordinate the services team members including solution architects, implementation specialists, integration engineers, and other relevant roles, to ensure cohesive project execution. Also collaborate with product, customer success and sales.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200"><strong class=" font-semibold">Risk Management:</strong> Identify potential project risks and develop mitigation strategies to address them proactively. Serve as the first line escalation point for issues that jeopardize customer satisfaction, project completion, or internal standards.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200"><strong class=" font-semibold">Steerco Communications:</strong> Provide regular project updates to key senior stakeholders within Airtable and the customer</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200"><strong class=" font-semibold">Performance Monitoring:</strong> Track real time project performance, analyze key metrics, and prepare detailed status reports and dashboards for clients and internal stakeholders.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200"><strong class=" font-semibold">Continuous Improvement:</strong> Implement best practices and lessons learned to enhance the efficiency and effectiveness of project delivery. Advance operational prowess through collaboration with Services leadership.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200"><strong class=" font-semibold">Customer Success:</strong> Work closely with the Sales and Customer Success team to ensure seamless handover and continued client satisfaction post-implementation.</span></li>
</ul>
<h1><strong class=" font-semibold">Who you are</strong></h1>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200"><strong class=" font-semibold">Experience:</strong> 7+ years of experience in program or project management, with a focus on enterprise clients within the technology or SaaS industry.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200"><strong class=" font-semibold">Education:</strong> Bachelor’s degree in Business, Information Technology, or a related field; PMP or similar certification is highly desirable.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200"><strong class=" font-semibold">Travel: Willingness to travel up to 20% of the time</strong></span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200"><strong class=" font-semibold">Skills:</strong>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Strong understanding of project management methodologies and tools.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Excellent leadership and team management skills.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Superior communication and interpersonal abilities.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Proven ability to manage multiple projects simultaneously.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Experience with Airtable or similar Saas collaborative tools is a plus.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Experience building a PM function from the ground up with a willingness to work through ambiguity</span></li>
</ul>
<p></span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200"><strong class=" font-semibold">Attributes:</strong>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Strategic thinker with a client-centric approach.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Highly organized with keen attention to detail.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Adaptive to changing priorities and able to thrive in a fast-paced environment.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Strong problem-solving capabilities and a proactive attitude.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Passion for building and testing new processes.</span></li>
</ul>
<p></span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Airtable is an equal opportunity employer. We embrace diversity and strive to create a workplace where everyone has an equal opportunity to thrive. We welcome people of different backgrounds, experiences, abilities, and perspectives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any characteristic protected by applicable federal and state laws, regulations and ordinances. Learn more about your <a href="https://drive.google.com/file/d/1jAj2by1bto5g8Xqn9hWNAwPOMGNd%5FfM6/view?usp=sharing" target="_blank" class="break-all font-medium underline hover:opacity-75" rel="noopener noreferrer nofollow">EEO rights as an applicant</a><strong class=" font-semibold">.</strong></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">VEVRAA-Federal Contractor</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">If you have a medical condition, disability, or religious belief/practice which inhibits your ability to participate in any part of the application or interview process, please complete our <a href="https://airtable.com/shrq13fCV8h1sx2t8" target="_blank" class="break-all font-medium underline hover:opacity-75" rel="noopener noreferrer nofollow">Accommodations Request Form</a> and let us know how we may assist you. Airtable is committed to participating in the interactive process and providing reasonable accommodations to qualified applicants.</p>
<hr>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Compensation awarded to successful candidates will vary based on their work location, relevant skills, and experience.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Our total compensation package also includes the opportunity to receive benefits, restricted stock units, and may include incentive compensation. To learn more about our comprehensive benefit offerings, please check out <a href="https://airtable.com/careers/life-at-airtable" target="_blank" class="break-all font-medium underline hover:opacity-75" rel="noopener noreferrer nofollow">Life at Airtable</a>.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">For work locations in the San Francisco Bay Area, New York City, and Los Angeles, the base salary range for this role is:</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">$157,300—$288,000 USD</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">For all other work locations (including remote), the base salary range for this role is:</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">$141,500—$259,200 USD</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Please see our Privacy Notice for details regarding Airtable’s collection and use of personal information relating to the application and recruitment process by clicking <a href="https://www.airtable.com/company/personnel-privacy-notice" target="_blank" class="break-all font-medium underline hover:opacity-75" rel="noopener noreferrer nofollow">here</a>.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">As a Program Manager within Airtable’s Professional Services organization, you will be responsible for managing and delivering complex, high-impact projects for our largest enterprise customers. You will work closely with clients, internal teams, and senior leadership to ensure successful project execution, customer satisfaction, and long-term business value. As the first team member in this role you will also help define the PMO function as we continue to grow.</p>
<h1><strong class=" font-semibold">What you’ll do</strong></h1>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200"><strong class=" font-semibold">Program Management:</strong> Lead and manage multiple enterprise-level projects from initiation through delivery, ensuring they are completed on time, within scope, and within budget following our Services Methodology approach</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200"><strong class=" font-semibold">Client Engagement:</strong> Build and maintain strong relationships with key stakeholders – including senior leaders, project managers, workflow owners, and creators – serving as the primary point of contact for all project-related activities.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200"><strong class=" font-semibold">Operations:</strong> Managing dependencies and resources, instigating change orders, supporting the sales process as needed to instill customer confidence, and documenting all key decisions and meeting outcomes.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200"><strong class=" font-semibold">Team Leadership:</strong> Coordinate the services team members including solution architects, implementation specialists, integration engineers, and other relevant roles, to ensure cohesive project execution. Also collaborate with product, customer success and sales.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200"><strong class=" font-semibold">Risk Management:</strong> Identify potential project risks and develop mitigation strategies to address them proactively. Serve as the first line escalation point for issues that jeopardize customer satisfaction, project completion, or internal standards.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200"><strong class=" font-semibold">Steerco Communications:</strong> Provide regular project updates to key senior stakeholders within Airtable and the customer</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200"><strong class=" font-semibold">Performance Monitoring:</strong> Track real time project performance, analyze key metrics, and prepare detailed status reports and dashboards for clients and internal stakeholders.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200"><strong class=" font-semibold">Continuous Improvement:</strong> Implement best practices and lessons learned to enhance the efficiency and effectiveness of project delivery. Advance operational prowess through collaboration with Services leadership.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200"><strong class=" font-semibold">Customer Success:</strong> Work closely with the Sales and Customer Success team to ensure seamless handover and continued client satisfaction post-implementation.</span></li>
</ul>
<h1><strong class=" font-semibold">Who you are</strong></h1>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200"><strong class=" font-semibold">Experience:</strong> 7+ years of experience in program or project management, with a focus on enterprise clients within the technology or SaaS industry.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200"><strong class=" font-semibold">Education:</strong> Bachelor’s degree in Business, Information Technology, or a related field; PMP or similar certification is highly desirable.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200"><strong class=" font-semibold">Travel: Willingness to travel up to 20% of the time</strong></span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200"><strong class=" font-semibold">Skills:</strong>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Strong understanding of project management methodologies and tools.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Excellent leadership and team management skills.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Superior communication and interpersonal abilities.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Proven ability to manage multiple projects simultaneously.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Experience with Airtable or similar Saas collaborative tools is a plus.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Experience building a PM function from the ground up with a willingness to work through ambiguity</span></li>
</ul>
<p></span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200"><strong class=" font-semibold">Attributes:</strong>
<ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6">
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Strategic thinker with a client-centric approach.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Highly organized with keen attention to detail.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Adaptive to changing priorities and able to thrive in a fast-paced environment.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Strong problem-solving capabilities and a proactive attitude.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Passion for building and testing new processes.</span></li>
</ul>
<p></span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Airtable is an equal opportunity employer. We embrace diversity and strive to create a workplace where everyone has an equal opportunity to thrive. We welcome people of different backgrounds, experiences, abilities, and perspectives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any characteristic protected by applicable federal and state laws, regulations and ordinances. Learn more about your <a href="https://drive.google.com/file/d/1jAj2by1bto5g8Xqn9hWNAwPOMGNd%5FfM6/view?usp=sharing" target="_blank" class="break-all font-medium underline hover:opacity-75" rel="noopener noreferrer nofollow">EEO rights as an applicant</a><strong class=" font-semibold">.</strong></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">VEVRAA-Federal Contractor</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">If you have a medical condition, disability, or religious belief/practice which inhibits your ability to participate in any part of the application or interview process, please complete our <a href="https://airtable.com/shrq13fCV8h1sx2t8" target="_blank" class="break-all font-medium underline hover:opacity-75" rel="noopener noreferrer nofollow">Accommodations Request Form</a> and let us know how we may assist you. Airtable is committed to participating in the interactive process and providing reasonable accommodations to qualified applicants.</p>
<hr>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Compensation awarded to successful candidates will vary based on their work location, relevant skills, and experience.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Our total compensation package also includes the opportunity to receive benefits, restricted stock units, and may include incentive compensation. To learn more about our comprehensive benefit offerings, please check out <a href="https://airtable.com/careers/life-at-airtable" target="_blank" class="break-all font-medium underline hover:opacity-75" rel="noopener noreferrer nofollow">Life at Airtable</a>.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">For work locations in the San Francisco Bay Area, New York City, and Los Angeles, the base salary range for this role is:</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">$157,300—$288,000 USD</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">For all other work locations (including remote), the base salary range for this role is:</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">$141,500—$259,200 USD</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Please see our Privacy Notice for details regarding Airtable’s collection and use of personal information relating to the application and recruitment process by clicking <a href="https://www.airtable.com/company/personnel-privacy-notice" target="_blank" class="break-all font-medium underline hover:opacity-75" rel="noopener noreferrer nofollow">here</a>.</p>