Technical Support Engineer | Datacor | Remote (Germany)

<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">About Us:</strong></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Datacor is the leading provider of software solutions, including ERP, CRM, Asset Tracking, Simulation and Formulation, to the process manufacturing space. We are on a mission to better equip the industry with software solutions and move it forward by building thoughtful, intuitive products that solve our customers’ most difficult problems.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">We are passionate about serving our customers and helping them use data as a competitive advantage. Our customers make products that extend and sustain lives by sanitizing, fertilizing, beautifying, cleaning, and recycling the world we live in. We at Datacor help our customers make those products you use every day more safely, cost effectively and more efficiently through our technology platforms and applications.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">About Chemstations:</strong></p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Chemstations (a division of Datacor, Inc.) is a chemical engineering technology company with three decades of experience offering an adaptive process simulation technology called CHEMCAD. Our products allow chemical engineers to enhance their design, analysis, and testing capabilities in multiple applications – from research and development to process design, operations, and education across various industries.</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">The Role:</strong><br />
<!-- -->Chemstations is seeking a Technical Support Engineer to join our Technical Support group. This person will assist the team in solving software, hardware, and engineering problems encountered by customers. If you have experience and a passion for problem solving and process simulation, this role is for you!</p>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">Responsibilities:</strong></p>
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<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Support customers in answering questions about the company’s software (licensing, installation, capabilities, calculations, graphical interface, etc.) through telephone, e-mail, video conference, and team collaboration tools. Route and escalate issues as necessary to resolve them efficiently.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Support the Pre-Sales team by demonstrating our software to prospective customers with specific customer examples.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Diagnose and troubleshoot customer simulations and identify input and modeling mistakes made by users. Communicate the root problem and provide a solution in a timely and sensitive manner.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Identify, document, and track client requests using existing ticketing and bug reporting systems.</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Develop and maintain product documentation (methods, features, procedures, workarounds) in the form of help topics, user manuals, knowledge base articles, FAQ pages, and example simulations.</span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">Qualifications:</strong></p>
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<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Master of Science degree in Chemical or Process Engineering</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">3+ years of experience in chemical process engineering</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Effective communication, as well as written and verbal fluency in German and in English</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Strong analytical skills</span></li>
<li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Proven experience building, optimizing, and troubleshooting complex flowsheet<br />
<!-- -->simulations (CHEMCAD or similar software used in the Chemical Process Industry) is highly preferred</span></li>
</ul>
<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Please submit applications and resumes in English.</p>