IT – Hardware and Networking Engineer | Authentic Group of Companies

<p>Overview</p>
<p>EnCompass LLC South East Asia is seeking an IT Coordinator to collaborate with other IT team members to provide IT-related support to staff and administrative support to the team. To be successful in this role, the IT Coordinator must be knowledgeable about MS O365 software and applications, have a basic understanding of networks and databases, and have a talent for clearly explaining technical IT information to non-technical end-users.</p>
<p>Key functions include prov ding support to new hires, supervisors, and IT colleagues during the pre-start and onboarding processes and keeping trackers and databases up to date; therefore, excellent interpersonal skills and deep attention to detail are required.</p>
<p>Candidates mostly from PKS. Pakistan, AFG. Afghanistan. BGD. Bangladesh. BTN. Bhutan, LKA. Sri Lanka. MDV. Maldives are required.</p>
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<p>What You Will Do</p>
<p>1. Troubleshoot basic issues that arise during computer usage and provide solutions to common problems.</p>
<p>2. Support the IT Assistant, as needed, in maintenance of the IT Compass site.</p>
<p>3. With support from the rest of IT, the Senior KM&amp;L Manager, and Talent Development, conduct the site owner trainings for new SharePoint site owners and orientation sessions with new employees.</p>
<p>4. Educates end-users on how to use MS features, connect to networks, and utilize the different functionalities of the IT systems at the company.</p>
<p>5. Support transitions to new systems, platforms, and applications.</p>
<p>6. Maintain computer and video equipment in the conference rooms; provide technical support to users when problems arise.</p>
<p>7. Provide surge support to rest of IT team for ticketing system.</p>
<p>8. Assist in the development and implementation of IT policies and procedures.</p>
<p>9. Assist the IT team in planning, implementing, and overseeing IT projects, including hardware and software upgrades, network expansion, and system migrations.</p>
<p>10. Collaborate with external vendors and service providers to ensure the successful execution of IT Projects</p>
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<p>Required Qualifications, Skills and Competences</p>
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<p>High school diploma and 5 years of experience; Associate’s degree and 3 years of experience;</p>
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<p>Bachelor’s degree and 1 year of IT experience</p>
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<p>Additionally, some experience in customer service</p>
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<p>Experience and Skills</p>
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<p>Applicants should have basic knowledge of Microsoft software and applications to include SharePoint.</p>
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<p>Must be knowledgeable in MS O365 /Active directory / ticketing system / physical network / software licensing</p>
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<p>How to apply?</p>
<p>1.      Candidates can submit update CV-Work history; <a href="mailto:hr@albertagas.org" rel="noopener noreferrer nofollow" target="_blank">hr@albertagas.org</a></p>
<p> 2.     Provide 5 character references (a person, or persons), that can be contacted to give a statement of the employee&#8217;s good qualities values, and work ethics using the following information:</p>
<p>·                  Referee’s Name</p>
<p>·                  Referee’s Tel Contact:</p>
<p>·                  Referee’s Email Contact:</p>
<p>·                  Referee’s Office/Work Designation:</p>