Remote-IT Help Desk/Service Desk Tech I
Posted 2025-09-08
Remote, USA
Full Time
Immediate Start
We're looking for a reliable person to join us as a Remote-it Help Desk/service Desk Tech I! Our Remote office provides a state-of-the-art and comfortable workspace. This position requires a strong and diverse skillset in relevant areas to drive success. The compensation for this role is benchmarked at a competitive salary.
CompuCom enables our clients to focus on what matters most their customers and their businesses. To do so, we employ a customer-centric, hard-working, and talented group of people.
The IT Help Desk provides first level technical support through telephone and email. You will be the first point of contact for the end users for all hardware and software related issues of both proprietary and standard applications such as Microsoft Office, VPN, Citrix, and MDM (mobile device management). Perform account management and maintenance for various applications and systems (e.g., create or modify user accounts and permissions, and perform password resets).
This position is work from home/remote/telecommute making it open to applications from all provinces including: Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Northwest Territories, Nova Scotia, Nunavut, Ontario, Prince Edward Island, Quebec, Saskatchewan and Yukon.
What We Need & What You'll Do (Responsibilities)
Educate end- users on highly technical content regardless of level of experience.
Ability to multitask and stay calm under pressure, dealing with ongoing problems and deadlines
Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals
Documents, maintains, upgrades or replaces hardware and software systems.
Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed
Determines and recommends which products or services best fit the customers' needs
Requires at least 1 year of experience in the field or in a related area
Expert with a variety of the field's concepts, practices, and procedures
Performs a variety of complicated tasks
Be able to do hands and eyes on Infrastructure and servers as needed.
Who You Are (Qualifications)
Associate's degree preferred or its equivalent
Windows OS knowledge (Windows 7, Windows 8.x and Windows 10)
Microsoft Office 2007 to 2016 and Office 365
Apple MAC experience - Imaging, AD, OS X, iPhones, Mac Pros, Laptops and Desktops
Able to support Outlook client
Able to troubleshoot VPNs
Support mobile users for network access, email support, and troubleshooting
Able to use SCCM to deploy images to clients' desktops and laptops
Active Directory knowledge - Create user accounts, Groups and manage GPOs
Desktop and Laptop hardware knowledge
Printer hardware knowledge
Inventory and Asset Management
Able to use remote tools such as RDP, Team Viewer, Windows Assist, LogMeIn Rescue
Experience as a Help Desk/Help Desk, IT Support, Support Analyst, Service Desk, or similar Customer Service Agent roles is a plus.
Apply Job!
Your Future Starts HereDon't miss out on this exciting role. We are looking forward to hearing from you. Apply now!
CompuCom enables our clients to focus on what matters most their customers and their businesses. To do so, we employ a customer-centric, hard-working, and talented group of people.
The IT Help Desk provides first level technical support through telephone and email. You will be the first point of contact for the end users for all hardware and software related issues of both proprietary and standard applications such as Microsoft Office, VPN, Citrix, and MDM (mobile device management). Perform account management and maintenance for various applications and systems (e.g., create or modify user accounts and permissions, and perform password resets).
This position is work from home/remote/telecommute making it open to applications from all provinces including: Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Northwest Territories, Nova Scotia, Nunavut, Ontario, Prince Edward Island, Quebec, Saskatchewan and Yukon.
What We Need & What You'll Do (Responsibilities)
Educate end- users on highly technical content regardless of level of experience.
Ability to multitask and stay calm under pressure, dealing with ongoing problems and deadlines
Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals
Documents, maintains, upgrades or replaces hardware and software systems.
Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed
Determines and recommends which products or services best fit the customers' needs
Requires at least 1 year of experience in the field or in a related area
Expert with a variety of the field's concepts, practices, and procedures
Performs a variety of complicated tasks
Be able to do hands and eyes on Infrastructure and servers as needed.
Who You Are (Qualifications)
Associate's degree preferred or its equivalent
Windows OS knowledge (Windows 7, Windows 8.x and Windows 10)
Microsoft Office 2007 to 2016 and Office 365
Apple MAC experience - Imaging, AD, OS X, iPhones, Mac Pros, Laptops and Desktops
Able to support Outlook client
Able to troubleshoot VPNs
Support mobile users for network access, email support, and troubleshooting
Able to use SCCM to deploy images to clients' desktops and laptops
Active Directory knowledge - Create user accounts, Groups and manage GPOs
Desktop and Laptop hardware knowledge
Printer hardware knowledge
Inventory and Asset Management
Able to use remote tools such as RDP, Team Viewer, Windows Assist, LogMeIn Rescue
Experience as a Help Desk/Help Desk, IT Support, Support Analyst, Service Desk, or similar Customer Service Agent roles is a plus.
Apply Job!
Your Future Starts HereDon't miss out on this exciting role. We are looking forward to hearing from you. Apply now!