Senior Application Support Analyst
Posted 2025-09-08
Remote, USA
Full Time
Immediate Start
Job Highlights:Start Date: Immediate openings availablePosition: Senior Application Support AnalystLocation: RemoteCompany: PathremotenetwfhCompensation: a competitive salary
Description:
• Elite Technology is a leading technology company helping law firms improve operational effectiveness.
• The Senior Support Analyst provides advanced technical consultative Application Support.
• Assist customers in effectively utilizing the Elite software to meet business objectives.
• Lead mentoring and shadowing sessions for peers.
• Collaborate with team for timely resolution of customer issues.
Requirements:
• Bachelors degree or equivalent experience
• 5+ years technical, financial and/or related customer Support service experience in a software environment
• Intermediate to advanced knowledge in Microsoft SQL Server, MS office, Smartsheet, IE, and Salesforce
• Exceptional customer service soft skills with expertise in troubleshooting and solving complex problems
• Excellent organizational, time management, multitasking, written and verbal communication skills
• Prior knowledge/experience in legal finance sector, professional services or similar financial systems... environment.
• Strong understanding of Generally Accepted Accounting Principles (GAAP), and or prior Legal industry accounting experience preferred.
• Elite software experience required.
Benefits:
• Competitive Compensation Package ($85,000-$95,000 base salary + a variable component)
• Comprehensive Healthcare Coverage (Health, Dental, Vision)
• Retirement Savings Plan with an Employer Contribution
• Professional Development Opportunities
• Time Off
• Wellness Initiatives Apply Job!
Submit Your ApplicationSeize this opportunity to make a significant impact. Apply now and take the first step towards a rewarding new role.
Description:
• Elite Technology is a leading technology company helping law firms improve operational effectiveness.
• The Senior Support Analyst provides advanced technical consultative Application Support.
• Assist customers in effectively utilizing the Elite software to meet business objectives.
• Lead mentoring and shadowing sessions for peers.
• Collaborate with team for timely resolution of customer issues.
Requirements:
• Bachelors degree or equivalent experience
• 5+ years technical, financial and/or related customer Support service experience in a software environment
• Intermediate to advanced knowledge in Microsoft SQL Server, MS office, Smartsheet, IE, and Salesforce
• Exceptional customer service soft skills with expertise in troubleshooting and solving complex problems
• Excellent organizational, time management, multitasking, written and verbal communication skills
• Prior knowledge/experience in legal finance sector, professional services or similar financial systems... environment.
• Strong understanding of Generally Accepted Accounting Principles (GAAP), and or prior Legal industry accounting experience preferred.
• Elite software experience required.
Benefits:
• Competitive Compensation Package ($85,000-$95,000 base salary + a variable component)
• Comprehensive Healthcare Coverage (Health, Dental, Vision)
• Retirement Savings Plan with an Employer Contribution
• Professional Development Opportunities
• Time Off
• Wellness Initiatives Apply Job!
Submit Your ApplicationSeize this opportunity to make a significant impact. Apply now and take the first step towards a rewarding new role.