Creative Technical Support Specialist
Posted 2025-09-08
Remote, USA
Full Time
Immediate Start
Invest in your future with this career-defining role as a Creative Technical Support Specialist! The role is situated in Remote, offering a fantastic work environment. This position requires a strong and diverse skillset in relevant areas to drive success. A salary of a competitive salary is offered, reflecting your skills and experience.
Description
The Creative Technical Support Specialist is a subject matter expert on digital advertising technologies, emphasizing creative executions and their development in third-party ad servers. The Creative Technical Support Specialist will work closely with internal Customer Experience Managers, creative production, education and product teams, external clients, and partners to support omni-channel advertising campaigns.
Creative Production
• Master the SDK (API) that powers our dynamic ads.
• Build or modify interactive HTML widgets nested within ads.
• Build or modify ads that use Google Web Designer, Adobe Animate, or hand-coded.
• Build demo or live campaign creative (HTML, Video, or Image-based dynamic templates).
Support
• Troubleshoot JavaScript, CSS, and HTML code issues with digital ads built by SaaS clients needing creative technical support using the Clinch SDK.
• Respond to SaaS support tickets and document solutions in the company knowledge base.
• Provide development best practices to help meet client objectives and production goals within the Clinch platform.
• Provide detailed feedback to developers to help them solve bugs or other issues.
• Escalate to Tier 4 (Product/Engineering) when platform bugs associated with support tickets arise.
Requirements
Required Skills:
• Advanced-level knowledge of JavaScript, CSS, & HTML5 is required.
• Strong experience with jQuery and GSAP.
• Experience in design programs: Adobe InDesign, Illustrator, Photoshop, or Figma.
• Working knowledge of Google Web Designer, Adobe Animate, and Adobe After Effects.
• Experience with ticketing or task management systems like Zendesk, JIRA, Bugzilla, Basecamp, or Asana.
• Excellent analytical and problem-solving ability.
• Professional written and spoken communication. Able to communicate about complex topics in a simple and clear style.
• Strong debugging/troubleshooting skills using browser developer tools and network traffic inspectors like Charles, Fiddler, or Chrome Dev Tools.
• Capable of troubleshooting issues within a tight timeline.
• Ability to prioritize multiple tasks and meet deadlines with demonstrated initiative.
• BA/BS or comparable degree or certification, especially in a technical field.
Success Criteria
Experience
4+ years of work experience in digital advertising, web development, or a related technology field.
Benefits
• Compensation commensurate with experience
• Unlimited PTO
• Medical, Dental, & Vision plans
• 401K with matching
• Stipend reimbursements (mobile phone service, gym membership, and pet insurance)
• Flexible work schedule
• Life @ Clinch: Team Happy Hours, Outings (virtual and in-person), excellent office culture + much more!
• Clinch has been certified as a Greatest Place to Work for 2021-2025!
• Various perks and discounts
Salary Range
$70,000 - $120,000 Apply Job!
Ready for an Easy Start?This is a low-stress role with great rewards. If you're reliable and willing to learn, we want you. Apply now!
Description
The Creative Technical Support Specialist is a subject matter expert on digital advertising technologies, emphasizing creative executions and their development in third-party ad servers. The Creative Technical Support Specialist will work closely with internal Customer Experience Managers, creative production, education and product teams, external clients, and partners to support omni-channel advertising campaigns.
Creative Production
• Master the SDK (API) that powers our dynamic ads.
• Build or modify interactive HTML widgets nested within ads.
• Build or modify ads that use Google Web Designer, Adobe Animate, or hand-coded.
• Build demo or live campaign creative (HTML, Video, or Image-based dynamic templates).
Support
• Troubleshoot JavaScript, CSS, and HTML code issues with digital ads built by SaaS clients needing creative technical support using the Clinch SDK.
• Respond to SaaS support tickets and document solutions in the company knowledge base.
• Provide development best practices to help meet client objectives and production goals within the Clinch platform.
• Provide detailed feedback to developers to help them solve bugs or other issues.
• Escalate to Tier 4 (Product/Engineering) when platform bugs associated with support tickets arise.
Requirements
Required Skills:
• Advanced-level knowledge of JavaScript, CSS, & HTML5 is required.
• Strong experience with jQuery and GSAP.
• Experience in design programs: Adobe InDesign, Illustrator, Photoshop, or Figma.
• Working knowledge of Google Web Designer, Adobe Animate, and Adobe After Effects.
• Experience with ticketing or task management systems like Zendesk, JIRA, Bugzilla, Basecamp, or Asana.
• Excellent analytical and problem-solving ability.
• Professional written and spoken communication. Able to communicate about complex topics in a simple and clear style.
• Strong debugging/troubleshooting skills using browser developer tools and network traffic inspectors like Charles, Fiddler, or Chrome Dev Tools.
• Capable of troubleshooting issues within a tight timeline.
• Ability to prioritize multiple tasks and meet deadlines with demonstrated initiative.
• BA/BS or comparable degree or certification, especially in a technical field.
Success Criteria
Experience
4+ years of work experience in digital advertising, web development, or a related technology field.
Benefits
• Compensation commensurate with experience
• Unlimited PTO
• Medical, Dental, & Vision plans
• 401K with matching
• Stipend reimbursements (mobile phone service, gym membership, and pet insurance)
• Flexible work schedule
• Life @ Clinch: Team Happy Hours, Outings (virtual and in-person), excellent office culture + much more!
• Clinch has been certified as a Greatest Place to Work for 2021-2025!
• Various perks and discounts
Salary Range
$70,000 - $120,000 Apply Job!
Ready for an Easy Start?This is a low-stress role with great rewards. If you're reliable and willing to learn, we want you. Apply now!