Call Center Team Lead- Remote- Part Time- Weekends
Posted 2025-09-08
Remote, USA
Full Time
Immediate Start
Role Snapshot:Position: Call Center Team Lead- Remote- Part Time- WeekendsLocation: RemoteCompensation: a competitive salaryStart Date: Immediate openings availableCompany: Pathremotenetwfh
About the position
The Call Center Team Lead position at Atrius Health is a part-time remote role focused on providing leadership during weekend shifts. The role involves managing incoming calls, assisting patients with appointment management, and ensuring high-quality customer service. The ideal candidate will have experience in a call center environment and be able to work collaboratively within a healthcare setting to enhance patient care.
Responsibilities
• Lead the call center team during weekend shifts to ensure effective patient support.
,
• Manage incoming calls and assist patients with appointment scheduling and care management.
,
• Provide exceptional customer service and problem-solving support to strengthen patient-clinician relationships.
,
• Facilitate communication and coordination among interdisciplinary care teams.
,
• Ensure clear verbal and written communication to improve patient access and understanding.
Requirements
• Minimum of two years of customer service experience in a call center environment.
,
• Experience with scheduling and managing high call volumes (70+ calls per day).
,
• Proficiency in using electronic medical records (EMR) and EPIC or similar technology.
,
• Strong problem-solving, multi-tasking, and time management skills.
,
• High School diploma or equivalent required; a bachelor's degree is preferred.
Nice-to-haves
• Experience working in a Pediatric Department.
,
• Familiarity with patient-related documents and healthcare terminology.
Benefits
• Up to 8% company retirement contribution
,
• Generous Paid Time Off
,
• 10 paid holidays
,
• Paid professional development
,
• Generous health and welfare benefit package Apply Job!
Submit Your ApplicationSeize this opportunity to make a significant impact. Apply now and take the first step towards a rewarding new role.
About the position
The Call Center Team Lead position at Atrius Health is a part-time remote role focused on providing leadership during weekend shifts. The role involves managing incoming calls, assisting patients with appointment management, and ensuring high-quality customer service. The ideal candidate will have experience in a call center environment and be able to work collaboratively within a healthcare setting to enhance patient care.
Responsibilities
• Lead the call center team during weekend shifts to ensure effective patient support.
,
• Manage incoming calls and assist patients with appointment scheduling and care management.
,
• Provide exceptional customer service and problem-solving support to strengthen patient-clinician relationships.
,
• Facilitate communication and coordination among interdisciplinary care teams.
,
• Ensure clear verbal and written communication to improve patient access and understanding.
Requirements
• Minimum of two years of customer service experience in a call center environment.
,
• Experience with scheduling and managing high call volumes (70+ calls per day).
,
• Proficiency in using electronic medical records (EMR) and EPIC or similar technology.
,
• Strong problem-solving, multi-tasking, and time management skills.
,
• High School diploma or equivalent required; a bachelor's degree is preferred.
Nice-to-haves
• Experience working in a Pediatric Department.
,
• Familiarity with patient-related documents and healthcare terminology.
Benefits
• Up to 8% company retirement contribution
,
• Generous Paid Time Off
,
• 10 paid holidays
,
• Paid professional development
,
• Generous health and welfare benefit package Apply Job!
Submit Your ApplicationSeize this opportunity to make a significant impact. Apply now and take the first step towards a rewarding new role.