[Work From Home] TurboTax Live CA Manager 1
Posted 2025-09-08
Remote, USA
Full Time
Immediate Start
Core Information:Location: RemoteCompany: PathremotenetwfhCompensation: a competitive salaryStart Date: Immediate openings availablePosition: Turbotax Live CA Manager 1 
 
Canada Remote
Ready for a new seasonal opportunity with the #1 tax software company in Canada?
If you are a highly motivated individual with a business or tax background and experience in managing a high performing team, then we need your help managing, leading and serving our TurboTax Live team. You will be providing leadership, growth/development and performance management to a team of front line TurboTax Live Experts, who provide tax services to customers completing their taxes with TurboTax.
TurboTax is the #1 best-selling brand of tax preparation software in Canada. Year over year, Intuit has been recognized as a best employer and is consistently ranked on Fortune’s “100 Best Companies to Work for” and Fortune World’s “Most Admired Software Companies”.
Responsibilities
• Deliver the highest quality service to TurboTax customers by hiring, onboarding, training, and the performance management of Tax Experts
• Create a high performing team that provides world-class service that... is so good, our customers rave about it and become ‘Raving Fans’
• Drive customer satisfaction through proactive and constructive engagement in a cross-functional team
• Foster a team environment of collaboration, accountability and continuous improvement
• Effectively use data to evaluate, identify and coach performance
• Identify potential growth in expert talent and develop that across the team
• Lead the team through a fast paced, constantly changing environment
LEADERSHIP SKILLS
• Drive quality customer engagements by monitoring your team’s performance, providing actionable feedback, implementing improvement plans and measuring progress toward goals
• Provide growth and collaboration opportunities through use of employee one-on-one sessions, team operations meetings and ongoing learning sessions
• Continuously improve team performance by providing employee coaching and mentoring
• Act as the conduit between the team and the business by condensing and disseminating large amounts of information
• Timely review and completion of administrative tasks such as payroll and schedules
• Handle customer escalations on an as-needed basis
Qualifications:
• 5 + years tax preparation experience
• 3+ years of experience managing and leading a remote customer facing team
• Responsible for recruitment, hiring, performance management and coaching of Tax Experts
• Extensive prior experience preparing individual returns for Canadian clients. Business and estate taxes a plus
• Experience supporting TurboTax customers a definite asset
• Understanding of how to manage a team and provide them with guidance in being successful
• Willing to work hours outside normal schedule, as needed during our peak season from February to April 30
• Possess strong business acumen
• Able to effectively communicate to multiple skill levels and personalities
• Working knowledge of software tools like - Salesforce, Slack, Tableau, IEP, is an asset
• Comfortable working in a fast paced, dynamic changing environment
• Excellent skills in Microsoft Office (Word, Excel, PowerPoint, etc.) and Google Suite
• Highly technical and comfortable with Windows and mobile platforms
• Bilingual proficiency (English and French + read, write, speak) considered a strong asset
• Remote role, no travel
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is PEI $40.00 - 50.00 , BC $40.00 - 50.00 , Nova Scotia $40.00 - 50.00 This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. Employment Type: Employee Apply Job! 
Ready for an Easy Start?This is a low-stress role with great rewards. If you're reliable and willing to learn, we want you. Apply now!
 
Canada Remote
Ready for a new seasonal opportunity with the #1 tax software company in Canada?
If you are a highly motivated individual with a business or tax background and experience in managing a high performing team, then we need your help managing, leading and serving our TurboTax Live team. You will be providing leadership, growth/development and performance management to a team of front line TurboTax Live Experts, who provide tax services to customers completing their taxes with TurboTax.
TurboTax is the #1 best-selling brand of tax preparation software in Canada. Year over year, Intuit has been recognized as a best employer and is consistently ranked on Fortune’s “100 Best Companies to Work for” and Fortune World’s “Most Admired Software Companies”.
Responsibilities
• Deliver the highest quality service to TurboTax customers by hiring, onboarding, training, and the performance management of Tax Experts
• Create a high performing team that provides world-class service that... is so good, our customers rave about it and become ‘Raving Fans’
• Drive customer satisfaction through proactive and constructive engagement in a cross-functional team
• Foster a team environment of collaboration, accountability and continuous improvement
• Effectively use data to evaluate, identify and coach performance
• Identify potential growth in expert talent and develop that across the team
• Lead the team through a fast paced, constantly changing environment
LEADERSHIP SKILLS
• Drive quality customer engagements by monitoring your team’s performance, providing actionable feedback, implementing improvement plans and measuring progress toward goals
• Provide growth and collaboration opportunities through use of employee one-on-one sessions, team operations meetings and ongoing learning sessions
• Continuously improve team performance by providing employee coaching and mentoring
• Act as the conduit between the team and the business by condensing and disseminating large amounts of information
• Timely review and completion of administrative tasks such as payroll and schedules
• Handle customer escalations on an as-needed basis
Qualifications:
• 5 + years tax preparation experience
• 3+ years of experience managing and leading a remote customer facing team
• Responsible for recruitment, hiring, performance management and coaching of Tax Experts
• Extensive prior experience preparing individual returns for Canadian clients. Business and estate taxes a plus
• Experience supporting TurboTax customers a definite asset
• Understanding of how to manage a team and provide them with guidance in being successful
• Willing to work hours outside normal schedule, as needed during our peak season from February to April 30
• Possess strong business acumen
• Able to effectively communicate to multiple skill levels and personalities
• Working knowledge of software tools like - Salesforce, Slack, Tableau, IEP, is an asset
• Comfortable working in a fast paced, dynamic changing environment
• Excellent skills in Microsoft Office (Word, Excel, PowerPoint, etc.) and Google Suite
• Highly technical and comfortable with Windows and mobile platforms
• Bilingual proficiency (English and French + read, write, speak) considered a strong asset
• Remote role, no travel
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is PEI $40.00 - 50.00 , BC $40.00 - 50.00 , Nova Scotia $40.00 - 50.00 This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. Employment Type: Employee Apply Job! 
Ready for an Easy Start?This is a low-stress role with great rewards. If you're reliable and willing to learn, we want you. Apply now!