Customer Support Associate - Employee Assistance Program
Posted 2025-09-08
Remote, USA
Full Time
Immediate Start
Position at a Glance:Compensation: a competitive salaryStart Date: Immediate openings availableLocation: RemotePosition: Customer Support Associate - Employee Assistance ProgramCompany: Pathremotenetwfh
Description:
• Taking incoming calls to support members with Worklife Employee Assistance Programs (EAP)
• Determines purpose of call by actively listening and interacting with callers
• Assesses clients needs and communicates information regarding EAP/Worklife services
• Recognizes crisis situations and evaluates for needed action
• Performs appropriate research in databases to identify potential providers
• Enters member information into EAP system and documents thoroughly
• Schedules appointment for members with counselors
• Assists team members with necessary activities related to member inquiries
• Communicates effectively with internal stakeholders
• Makes outbound calls to assist with member resources
• Provides miscellaneous support including administrative tasks
Requirements:
• 1+ years experience in call center environment
• Experienced in a social, psychological, or human service field providing client support
• Technical Requirement for personal residential internet service
• Select broadband or fiber internet service with minimum of 25mbps/3mbps
• A hardwired connection is required (ethernet connection)
Benefits:
• Full range of medical, dental, and vision benefits
• 401(k) retirement savings plan
• Employee Stock Purchase Plan
• Fully-paid term life insurance plan
• Short-term and long term disability benefits
• Numerous well-being programs
• Education assistance
• Free development courses
• CVS store discount
• Paid Time Off (PTO) Apply Job!
Join Our Team!This is a fantastic opportunity to grow your career. If you have the skills and passion we're looking for, please submit your application today.
Description:
• Taking incoming calls to support members with Worklife Employee Assistance Programs (EAP)
• Determines purpose of call by actively listening and interacting with callers
• Assesses clients needs and communicates information regarding EAP/Worklife services
• Recognizes crisis situations and evaluates for needed action
• Performs appropriate research in databases to identify potential providers
• Enters member information into EAP system and documents thoroughly
• Schedules appointment for members with counselors
• Assists team members with necessary activities related to member inquiries
• Communicates effectively with internal stakeholders
• Makes outbound calls to assist with member resources
• Provides miscellaneous support including administrative tasks
Requirements:
• 1+ years experience in call center environment
• Experienced in a social, psychological, or human service field providing client support
• Technical Requirement for personal residential internet service
• Select broadband or fiber internet service with minimum of 25mbps/3mbps
• A hardwired connection is required (ethernet connection)
Benefits:
• Full range of medical, dental, and vision benefits
• 401(k) retirement savings plan
• Employee Stock Purchase Plan
• Fully-paid term life insurance plan
• Short-term and long term disability benefits
• Numerous well-being programs
• Education assistance
• Free development courses
• CVS store discount
• Paid Time Off (PTO) Apply Job!
Join Our Team!This is a fantastic opportunity to grow your career. If you have the skills and passion we're looking for, please submit your application today.